Hendriks Financial Solutions Reviews 141

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's professionalism, knowledge, and supportive approach, particularly praising their ability to simplify complex processes and offer peace of mind. The service is consistently described as excellent, with many appreciating the efficiency, clear communication, and personalized guidance received throughout their interactions. Some people were dissatisfied with certain aspects of the staff's conduct, mentioning instances of rudeness, unprofessionalism, and condescending behavior. However, even in these cases, the company was still able to deliver the requested mortgage offer in a timely manner.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise specific staff members for their... See more

Service

Clients share positive opinions on service. Many reviewers praise the helpfulness and knowledge of the... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Steve is a very helpful and knowledgeable professional. No questions of ours were left unanswered. The speed and depth of his responses showed he definitely knows his craft. Would not hesitate to use... See more

Company replied

Rated 5 out of 5 stars

Chantelle from Hendriks was recommended to us through our estate agent and we couldn't have been in better hands. She guided us through the minefield of different mortgages and we felt confident that... See more

Company replied

Rated 5 out of 5 stars

Chantelle was amazing! She was so supportive, professional and informative throughout every step of our house purchase. She was really flexible, which made meeting up to discuss various matters easier... See more

Company replied

Rated 5 out of 5 stars

Chantelle was amazing from start to finish! She looked into different options for our re-mortgage and explained the differences between the mortgages which were available to us. Once we had decided wh... See more

Company replied


Company details

  1. Mortgage broker
  2. Finance broker
  3. Financial advisor
  4. Financial Institution
  5. Financial Planner
  6. Insurance broker

Written by the company

At Hendriks Financial Solutions, all of us are highly qualified, motivated self-employed professionals, we offer mortgage advice from a very comprehensive panel of lenders and have access to some exclusive mortgage deals. We offer a one-stop-service comparing high street lenders allowing you to avoid having to make multiple calls/visits. We are also protection specialists ensuring that your mortgage, family and income are protected. I personally have a business protection licence enabling me to identify what your business needs from an insurance point of view and that ultimately, any cover is adequate ensuring that the correct money goes to the correct people and at the correct time. Compliance is at the forefront of our advice and you can rest assured that you will be provided with the best advice, giving you a mortgage and protection that is not just competitive but tailored to your specific needs, demands and budget. Hendriks Financial Solutions is a trading name of Just Mortgages Direct Limited, which is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority. Approved by The Openwork Partnership 10/12/2025 YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE


Contact info

4.8

Excellent

TrustScore 5 out of 5

141 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Fabulous service

Fabulous service , could not fault anything, would recommend to family and friends.

6 October 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks for the review Kaz, It's been great working together and I'll be here if and when you need me.

Rated 5 out of 5 stars

Chantelle was amazing

Chantelle was amazing! She was so supportive, professional and informative throughout every step of our house purchase. She was really flexible, which made meeting up to discuss various matters easier, in and around childcare. She really did go above and beyond to help us get our home, and find the right mortgage. Thank you for everything.

5 September 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks Nikita, Chantelle is a fantastic adviser and will always go the extra mile for you. Thank you for this review.

Rated 5 out of 5 stars

Chantelle Moore I just wanted to…

Chantelle Moore I just wanted to recognise you as an excellent mortgage advisor.
You was incredibly helpful throughout the mortgage process. Very professional, knowledgeable and always available to answer my questions. You were excellent to provide us the best deals and your communication and explanation was very clear and understandable.
Thank you very much to your guidance and our mortgage was approved smoothly.

I would definitely highly recommend Chantelle to anyone looking for a mortgage and protection advisor.

2 October 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Thansk for your review Mandi, Chantelle Moore regularly goes the extra mile for her clients and she will be there when you need her again.

Rated 5 out of 5 stars

Prompt and efficient service.

I am absolutely pleased with the service I received from Steve. He took over my case after several months of delay and bad experience from another broker and he got me a mortgage offer in less than 3 weeks. He is experience, efficient and response swiftly to your messages. I will highly recommend him anytime. Thank you for your service.

5 September 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks for the review Caroline, I have enjoyed working with you and will be here if and when you need me.

Rated 5 out of 5 stars

5 start service from Chantelle

Chantelle from Hendriks was recommended to us through our estate agent and we couldn't have been in better hands. She guided us through the minefield of different mortgages and we felt confident that she found us the best deal possible. She also helped us to arrange insurance policies that gave us peace of mind that we are covered if anything should happen in the future. She kept us informed every step of the way and was quick in answering queries when necessary. I wouldn't hesitate to recommend Chantelle to family and friends.

2 September 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks for your review Lisa, I'm pleased to hear that Chantelle did a thorough job for you and that you're happy with the service.

Rated 5 out of 5 stars

Friendly and effective service and…

Friendly and effective service and excellent communication as well as quick finishing

16 September 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks for the review Amanuel, you have been a pleasure to work with and I will contuinue to help until completion.

Rated 5 out of 5 stars

I am a first time buyer and was…

I am a first time buyer and was overwhelmed by the process and Stephen helped me through the application for AIP, bid for property, application for the mortgage deed and finding a solicitor

3 September 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks Winnie, I will be here on hand if you need me until you collect your keys.

Rated 5 out of 5 stars

Friendly, helpful and stress free.

Stephen made getting a mortgage and everything that comes with the process stress free. He was there to answer any questions we had and just made it easy. If you're looking for a mortgage broker we would recommend giving Stephen a call.

20 August 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks for the review Robyn, it has been my pleasure complelely! Please shout just when you need me next..

Rated 5 out of 5 stars

Amazing service from Chantelle

Chantelle has been an absolute god send for us as first time buyers. The service she has provided us so far has been absolutely exceptional, found us the best deal and sorted our mortgage application within 2 days of our offer being accepted! We would have been lost without her help and expertise, highly recommend Chantelle for all your mortgage and protection needs.

29 August 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Thank you for your review of Chantelle and Hendriks Financial Solutions Becky. Chantelle will be there when you need her again.

Rated 5 out of 5 stars

Steve is a fantastic broker! Great guidance and smooth process

My husband and I are first time buyers. I approached Steve after reading the wonderful reviews online. From our initial conversations Steve has been superb in his explanations and guidance. Our application was submitted quite quickly and we received a mortgage offer within 4 days which we were chuffed about!!
Steve has been a great to work with and I would recommend others to use his services for their home purchases.

24 July 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks for this review Jakiya, I'm confident that the remainder of the process will also be hassle for for you both.

Rated 5 out of 5 stars

Excellent service

Excellent service. Positive, supportive approach to find what you need with the best fit for your circumstances. Made me feel confident and was very responsive to any questions. Provided all the information I needed to be able to make my own decisions and helped with communications to make it happen smoothly and without any stress. I am glad to have found this service. Stephen is friendly, professional and knowledgeable. Brilliant!

31 July 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Hi Susan, thank you for this review - you are a pleasure to work with! I hope you enjoy your equity and I look forward to working together again some day.

Rated 5 out of 5 stars

Chantelle was amazing from start to…

Chantelle was amazing from start to finish! She looked into different options for our re-mortgage and explained the differences between the mortgages which were available to us. Once we had decided which option to proceed with, Chantelle took care of everything on our behalf. She was incredibly knowledgeable and customer service was first rate. She kept us informed during every step of the process and even notified us of two rate drops whilst waiting for our mortgage completion date which I thought was brilliant. She was in touch with us on our completion date to let us know everything had gone through as planned too. Would absolutely recommend! Thank you Chantelle 😊

3 July 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Hi Sarah, thank you for your review of Chantelle, all of us at Hendriks Financial Solutions pride ourselves in delivering incredible customer service to acheive optimum outcomes for customers and Chantelle is a perfect example of that. So thank you from both of us.

Rated 5 out of 5 stars

This is my second time working with…

This is my second time working with Steve. Every time he has been consistent and so helpful with anything we need. Recommend recommend recommend!!

7 June 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks Rachael, I will be here for you and Dean whenever you need me.

Rated 5 out of 5 stars

Consistently responsive!

This was our second time working with Steve, and once again, he exceeded our expectations. He was consistently responsive, taking the time to answer all our questions clearly and promptly. His knowledge and guidance helped us feel confident every step of the way, and he truly made the process as smooth and stress-free as possible. Most importantly, he was understanding of our specific needs and worked with us to find the best solution. We wouldn’t hesitate to recommend him to anyone looking for a trustworthy and professional mortgage broker.

27 May 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks Mark! Apleasure to work with yourself and Selina again. I will continue to support you both until you have your keys.

Rated 5 out of 5 stars

I had an excellent experience with Steve

I had an excellent experience working with Steve as my mortgage broker. From start to finish, he was professional, knowledgeable, and incredibly supportive. Steve found us a great deal and made the entire process feel smooth and stress-free. He communicated clearly, was always available to answer questions, and went above and beyond to ensure everything stayed on track. We felt genuinely looked after and confident every step of the way. I wouldn’t hesitate to recommend Steve to anyone looking for mortgage advice or support.

15 May 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Thank you Zoe, I have thoroughly enjoyed going on the journey with you and Ben and am please to have finally got a result for you. I will remain on hand if you need me until the mortgage starts.

Rated 5 out of 5 stars

Great service

Great service. Steve was very accessible and responsive and helped us with all our questions as first time buyers. He has been a big help through navigating the mortgage market at this time.

5 May 2025
Unprompted review
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Reply from Hendriks Financial Solutions

My pleasure Hayley, I will remain on hand to help with the process until you and James have a completion date.

Rated 5 out of 5 stars

Really satisfied about the service

Really satisfied about the service. Always get the reply very quickly for any clarification. No time delays. Thanks Mr Steve ( Hendriks Financial Solutions)

30 April 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Thankyou for the review Bhal. I will be here for you both until you have your keys.

Rated 5 out of 5 stars

Stephen was amazing!!

Stephen was amazing!!! He listened to my circumstances… gave me all options and delivered an outcome quickly! Couldn’t have had a better experience!

14 April 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Hi Laura, thanks for the review. I'll remain here to help with everything until you move.

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