Hen Heaven Reviews 

1,419
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Not even worth one star! Do not use!!! Friends booked Hen weekend pre covid, rearranged now going in three weeks and no communication from this company! We have no idea of accommodation or activities... See more

Rated 1 out of 5 stars

Such a negative experience with this company. Our group booking was cancelling 5/6 weeks before the dept date. The lack of communication with regards to obtaining a refund was appalling. Constan... See more

Rated 1 out of 5 stars

As explained by so many others.. Still waiting for communication since lockdown, party of over 20 at over £300 each which we all paid in full as they said only then we would get our money back and no... See more

Rated 5 out of 5 stars

Can’t believe how easy it has been to organise our hens party, Jamie has taken care of everything from day one. Every question has been answered so efficiently! It takes all the hassle away from anyo... See more

Company details

  1. Recreation centre

Information provided by various external sources

A note about COVID-19: Before you write us a bad review during the COVID-19 crisis, we hope you will be kind enough to bear in mind that 80% of our staff are currently on furlough and the few individuals still working are doing their level best to reply to our customers as quickly as possible. We take our ABTA obligations very seriously and have the best interests of our customers at heart; however please note that it will take some time before we’re in a position to get back to everyone regarding the refunds and postponements that are due. ******* Hen Heaven organise brilliant weekends away for close to 50,000 passengers a year, in honour of their loved one’s pre-nuptial celebrations. We provide you with a dedicated Event Planner from quote, right through to departure and pride ourselves on truly caring about each and every one of our groups. We’re proud to say that we have over fifteen years of experience of creating incredible hen weekends!


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2.9

Average

TrustScore 3 out of 5

1k reviews

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2.9

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(1,419)

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Rated 5 out of 5 stars

Booked my hen party to Cambridge with…

Booked my hen party to Cambridge with Hannah mulholland excellent day it was all so well planned and explained to us had details for every part of the day . All of the ladies enjoyed it so much Thank you for you great customer service

19 August 2019
Unprompted review
Rated 1 out of 5 stars

Bad After care

We arranged my sister's Hen Party though Hen Heaven, we had some issues at the beginning!!! But nothing I would leave a bad review about. We went to Cardiff, I would say a fun place for a Hen Party. The hotel was fine, the restaurant too. Unfortunately we book the next night for a boat trip, we were really looking forward to it!!! The upper part of the boat was closed off for safety reasons (never a good start). We were confined inside, with only a tinny area outside, and the only place the smokers could go. The main area was dirty and in desperate need of repair. The worst was the smell of sewage coming from the toilets!!!!! This wafted around the small interior space we were confined in.
I reported this to Hen Heaven, together with photos, they have show no interest. I was asked to email them I did apart from a "we have your email" I have had nothing!!!!! Complete lack of interest!!!
Would Not recommend, and steer clear of Cardiff Boat Trip

15 August 2019
Unprompted review
Hen Heaven logo

Reply from Hen Heaven

Dear Sally,

Thank you for taking the time to leave us your feedback following your weekend in Cardiff.
I am sorry to read that you did not enjoy the bay cruise booked.

We value your comments and have of course addressed them with the supplier in question for investigation. All customer feedback, whether good or bad, is invaluable to Hen Heaven as we strive to provide only the best service and experience's for our customers and so I thank you for bringing these issues to our attention.

Hen Heaven do work to an ABTA set time frame when dealing with a formal complaint, that being an initial response within 7 days and a full response with 28 days.
This allows us the time to thoroughly investigate your complaint by liaising with the suppliers and yourself alike, to produce a fair outcome for all.

I can see that you have logged a formal complaint with our dedicated aftercare team who responded to you with an acknowledgement 7 days later.

Your complaint is still very much underway and well within the 28 day window for a full response and so therefore I will leave your complaint with the aftercare team to resolve.

Best wishes,
Jodie

Rated 5 out of 5 stars

Can’t thank Jess enough for managing…

Can’t thank Jess enough for managing and making the planning of a hen do experience as easy as can be! She has been very aware of budgets and has given us an excellent package which has exceeded expectations!

9 August 2019
Unprompted review
Rated 5 out of 5 stars

Great service !!

Jessica has been fantastic helping me organise my sisters hen do. She helped me to choose all the activities which suited our large group and has honestly made the whole experience simple and less stressful. Highly recommend!!

8 August 2019
Unprompted review
Rated 5 out of 5 stars

27 July Hen Party

Alex was our Hen Heaven party planner. The planning process was easy and simple. Booking through Alex meant hens could the money directly to the organisers.
The Cocktail Class was the highlight of the weekend! We had a barman named Joe at Revolution Cavern Quarter, he was absolutely brilliant! The ladies had a brilliant time, lots of laughs and drinks
Hotel was what we needed, although 15 hens were left quite hungry at breakfast time as there was not much food left. 15 hungry hungover women is not a good scene! Luckily the bacon was soon replenished!
Overall the weekend was absolutely amazing!

2 August 2019
Unprompted review
Rated 5 out of 5 stars

Party planners take out all the hassle!!

Sean has been superb while I've been organising my friends Hen, I had a million questions, every time I emailed, I thought of another! (I was annoying me, i must havs annoyed him!) But Sean was knew all the answers and was always happy to help :) . I was also offered the option of discussing over the phone or via email, so it was really "user friendly" :)

26 July 2019
Unprompted review
Rated 5 out of 5 stars

Incredibly happy!

I don’t usually write reviews but I was so pleased that I will. honestly I highly recommend their services, the events were perfectly organized, they even had little presents and cakes for the bride to be that I didn’t ask for (I made the booking.
Everything went smoothly and perfectly and I want to give a special thank you to Hanna Mulholland for being so kind and always available and able to accommodate our group.
Will definitely work with them again for the next big event!

22 July 2019
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Jamie has been a great help to me with organising this hen party! He knew the answers to any questions i had. The website is easy to use and my guests are surprised and happy that they can set up a payment plan. Would highly recommend!
Thank you :-D

17 July 2019
Unprompted review
Rated 5 out of 5 stars

Great company to use

Great company to use. Great deal, excellent service, simple to use website and all itinerary was perfectly laid out. Beth was helpful and enthusiastic about getting us the best deal possible. Will definitely use them again

7 July 2019
Unprompted review
Rated 5 out of 5 stars

Jamie has been amazing

Jamie has been amazing, I’ve now booked 2 hen parties through him. He is efficient, helpful and gets everything sorted so quickly!!! His customer service is what made me book again through him for the second hen do!

5 July 2019
Unprompted review
Rated 5 out of 5 stars

Charlotte is amazing

Charlotte is amazing!

Efficient, polite, understanding and helpful.

Would recommend Hen Heaven to anyone purely on the service Charlotte provided.

4 July 2019
Unprompted review
Rated 5 out of 5 stars

Quick, friendly service.

Quick, friendly service.

Rob & Jess have been amazing with helping me plan my sister's Hen. Rob has been readily available to answer any questions or queries (and there has been a few). He is very knowledgeable and professional.

28 June 2019
Unprompted review

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