Henry Meds Reviews 

12,528
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 619 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff and medical professionals for being supportive, attentive, and very easy to talk to during their regular appointments. People also mention that the overall process is very smooth, with practitioners offering clear guidance and helpful options tailored to individual weight loss goals. Some reviewers were not happy with the customer service, noting that it is extremely difficult to reach representatives by phone or live chat. Consumers additionally pointed out that response times for inquiries can sometimes be very slow, leading to frustration when trying to get help or schedule appointments.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that medical professionals are knowledgeable,... See more

Service

Consumers find service to be ambiguous, reflecting a wide division in customer experiences. While some... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide range of opinions.... See more

Product

Reviewers mention ambiguous feedback about product, reflecting deeply divided opinions. While some consumers... See more

Response time

Customers had ambiguous experiences with response time, reflecting a high level of disagreement. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Knowledgeable staff, the product works great (I lost 28 lbs) and Henry Meds is always responsive to questions. The cost is up there, but it does include medical practitioners, not lay people reading f... See more

Company replied

Rated 4 out of 5 stars

Quick and easy visit, and my medication was refilled right away. Cost is still quite high though, especially considering that the cost of these medications are coming down significantly.

Company replied

Rated 5 out of 5 stars

My husband and I are both clients of Henry. We have been very pleased with our results, their support team and their medical experts. I recently needed to adjust my dosage. I was connected by video wi... See more

Company replied

Rated 5 out of 5 stars

Tamika B. Was prompt, professional, and extremely helpful. She was also quick to respond and to take care of my questions. She truly made my situation better than expected. I appreciate all her suppor... See more

Company replied


Company details

  1. Sports medicine clinic
  2. Weight-Loss Service

Written by the company

Henry Meds mission is to make healthcare for chronic conditions, including weight management, accessible to every American who needs it, no matter their finances. Our vision is to reinvent how healthcare success is judged; by achieving the best medical outcomes per dollar spent. We offer top quality telehealth care along with best-in-class client support.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

13k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(12,528)

553 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick & painless

Quick & painless. Very informative.

23 March 2026
Unprompted review
Henry Meds logo

Reply from Henry Meds

Thank you for sharing your experience! Your feedback is important, and we truly appreciate it.

Rated 5 out of 5 stars

I have been with Henry Meds oft and on…

I have been with Henry Meds oft and on for about two years working on weight loss. I have lost a total of 62 pounds. They have been amazing and I personally have had a couple of money glitches and they helped me by putting my subscription on hold and I couldn’t say nicer things about them.
Just terrific!

23 March 2026
Unprompted review
Henry Meds logo

Reply from Henry Meds

Your feedback means the world to us! We’re so happy to hear that you had a great experience and felt well-supported.

Rated 5 out of 5 stars

Not looking elsewhere!

I have used HenryMeds for three years now for GLP-1. I am extremely satisfied with their service. There are cheaper services, but I hesitate to switch because HenryMeds has always delivered what they promised. I have had a few hiccups, but it just took a phone call to the company to rectify the problem.

23 March 2026
Unprompted review
Henry Meds logo

Reply from Henry Meds

We’re grateful for your support and for sharing your experience! Providing excellent service is our top priority, and we’re thrilled to hear we delivered on that.

Rated 1 out of 5 stars

Absolutely terrible

Absolutely terrible, they send you a larger dose right away. Claim they made a mistake and bump your cost up or you have to have the lower dose. After about the first 3 vials they send you basically water in a glass bottle (it doesn’t work anymore) so they can get you to increase your dose. Then they’re extremely over priced $500 for not real GLP-1. It’s only 1 vial for every 2 payments of $249. I have sent the medication off to a lab to test what’s actually in it!

I have tried to get my 11 month refunded but now they won’t message me back. They said once they receive 10 payments for 5 vials they won’t take anymore money. I also changed my credit card for the second time and deleted the one they took payments from for the second time. Yet they pulled it back on the website even tho I deleted the credit card information.

15 March 2026
Unprompted review
Henry Meds logo

Reply from Henry Meds

We’ve asked for a little more information so we can fully review your concern. You’ll receive a message from Trustpilot shortly—when it comes through, please provide the requested details so we can move things forward. Thank you for your time and cooperation.

Rated 5 out of 5 stars

Knowledgeable provider

The medical provider I met with was knowledgeable and informative. It was a very easy process.

19 March 2026
Unprompted review
Henry Meds logo

Reply from Henry Meds

Thank you for your 5-star review! We truly appreciate your support.

Rated 5 out of 5 stars

Really great product and medical support

I like this product with the goal to drop some LB and manage it. Henry Meds services and support are really good. They do care about health condition and always ready for having appointments if any questions and concerns. I lost 14 Lb (started from 3 Units in September, 2025 - by January 24 Units) .. great result and no side effects.

20 March 2026
Unprompted review
Henry Meds logo

Reply from Henry Meds

We appreciate your kind words! Thank you for taking the time to share your thoughts.

Rated 5 out of 5 stars

Hee is the best

Hee is the best. She knows me and understands my needs. She is very honest and open with her opinions and her suggestions. I highly recommend her.

4 March 2026
Unprompted review
Henry Meds logo

Reply from Henry Meds

Thank you for taking the time to leave a review! We’re glad to know you had a smooth and positive experience. Your feedback is truly appreciated.

Rated 1 out of 5 stars

Negative 5

If i could leave a negative star review i would..I was told by Dr to contact customer service bc i could not make up my mind . And quite frankly was rushed off the appointment.. but she went ahead and put it in for the pill form.. I tried contacting customer service eight times.. only once getting through just to be cut off in the middle of our conversation.. my whole morning was consumed by sitting on the phone on hold for hours... Emailed for help no response.. here it is what 5 days later and I'm starting out at 6:00 a.m. trying to get this taken care of..because that is really what i want to do on my time off...no one has reached out to me..

14 March 2026
Unprompted review
Henry Meds logo

Reply from Henry Meds

We’ve asked for a little more information so we can fully review your concern. You’ll receive a message from Trustpilot shortly—when it comes through, please provide the requested details so we can move things forward. Thank you for your time and cooperation.

Rated 5 out of 5 stars

Worthwhile investment on my health

I’ve had a really positive experience with Henry Meds over the past year. From the initial assessment to where I am now, the entire process has been smooth and supportive. The medical team and staff genuinely listen to my concerns and take my personal goals seriously, which made a big difference for me.

I was definitely skeptical at first, and while I initially thought the cost was a bit high, it’s turned out to be well worth the investment in my overall health. Over the past year, I’ve lost nearly 30 pounds, and I feel much better physically and mentally.

Overall, I’m really glad I decided to give it a try.

19 March 2026
Unprompted review
Henry Meds logo

Reply from Henry Meds

We appreciate your kind words! Our team works hard to provide great service, and it’s rewarding to hear that we met your expectations.

Rated 5 out of 5 stars

The entire process was layed out…

The entire process was layed out clearly and handled professionally. The patient portal is so simple and user friendly.

19 March 2026
Unprompted review
Henry Meds logo

Reply from Henry Meds

Thank you for your 5-star review! Your experience matters to us, and we’re dedicated to delivering excellent care and service.

Rated 5 out of 5 stars

Fast

Fast, friendly reliable service.

18 March 2026
Unprompted review
Henry Meds logo

Reply from Henry Meds

We sincerely appreciate your feedback! It helps us continue to do our best.

Rated 3 out of 5 stars

Began charging my card 6 months later without authorization

Update: Customer service contacted me and offered to refund the charges. Unfortunately, now the refund needs to go through the credit card dispute process. While their willingness to refund the charges is reassuring, the fact that they began charging me without authorization and that I had to dispute the charges before getting a response is not.

Things were fine while I was using their product; however, I canceled in 2025. Confirmed via phone. Charges began appearing on my credit card in January of 2026. I contacted them about the charges multiple times. I finally had to dispute the charges through my credit card company.

11 January 2026
Unprompted review
Henry Meds logo

Reply from Henry Meds

We've requested more information to assist you further. Trustpilot will send a request for additional details—please respond at your earliest convenience. Thank you!

Rated 5 out of 5 stars

My experience with Henry Meds.

Since starting my glp-1 meds in Debussy of 2025 I couldn’t be happier! It’s been a slow and steady process, about a half a pound to a pound a week. There have been a few times when I plateaued a little but with help from my providers and a little adjustment on my dosage it didn’t take long to get back on track. I’ve been following a very easy liberal diet with lots of protein and ensuring I get plenty of exercise. I couldn’t be more happier with the results and Henry Meds!

20 March 2025
Unprompted review
Henry Meds logo

Reply from Henry Meds

Thank you for your kind words! We’re so glad to hear you had a positive experience.

Rated 3 out of 5 stars

On-line PA great

On-line PA great. Messages from support team explaining cost and plans, VERY CONFUSING

18 March 2026
Unprompted review
Henry Meds logo

Reply from Henry Meds

Thank you for your feedback! We’re glad to hear you had a great experience with your online provider.

We’re sorry the messages regarding cost and plan options were confusing—that’s not the experience we want for our patients. We appreciate you bringing this to our attention and will continue working to make our communication clearer and easier to understand.

If you’d like, our team would be happy to review your plan and pricing with you to ensure everything is clear. Please reach out to us at Ask@henrymeds.com
or 909-787-2342—we’re here to help!

Rated 2 out of 5 stars

I'm whatever about this platform.

I'm whatever about this platform. Easy to use I guess. I received an email after submitting documents that said my subscription would not start till 2 months later, sent an email to ask about it. Weird to sign up and receive that notice with no additional information. Never received a reply and instead everything was processed. I don't know if the doctor looking at my information is even real at this point, or if there are even humans working at this company.

14 March 2026
Unprompted review
Henry Meds logo

Reply from Henry Meds

Hi there,

Thank you for your feedback—we’re sorry for the confusion and lack of communication. That’s not the experience we want you to have.

Please reach out to us at ask@henrymeds.com
so we can review your account and provide clarity.

Rated 5 out of 5 stars

Have been using Henry Meds for almost a year

I have been using Henry Meds for almost a year. I find it easy and quick. All of the PA's I have dealt with have been very good.

18 March 2026
Unprompted review
Henry Meds logo

Reply from Henry Meds

Thank you for sharing your experience! Your feedback is important, and we truly appreciate it.

Rated 5 out of 5 stars

Completely Trust!

I have been utilizing Henry Meds services for over 2 years, I fully trust their medications and medical advice. Medications are shipped and received timely.

18 March 2026
Unprompted review
Henry Meds logo

Reply from Henry Meds

We appreciate you taking the time to share your experience! Your satisfaction means a lot to us.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look