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Henry Schein UK Reviews 165

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive product knowledge, and positive attitudes. Many highlight the outstanding customer service, noting that representatives go above and beyond to assist with orders, resolve issues, and provide valuable support, making the overall service experience smooth and efficient. However, some people were dissatisfied with the company's competence in handling orders and ensuring correct product delivery. These customers reported issues with incorrect items being sent, difficulties with refunds or exchanges, and problems with orders being lost within the company's system, leading to wasted time and resources.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, extensive... See more

Service

Users describe positive interactions with service, highlighting the reliability, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness and efficiency of... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the extensive product... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the seamless and stress-free ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For nearly two years, I've been placing orders for my practice, and Jody Buckler has been my go-to person at Henry Schein. His prompt and efficient handling of every question and concern is remarkable... See more

Company replied

Rated 5 out of 5 stars

Experience with Henry Schein has been excellent. Our local rep Anne Mcdougall is amazing . My go to for any items I cannot source as Anne knows products inside out . Always kept up to date on any o... See more

Company replied

Rated 5 out of 5 stars

Over the years our experience with using Henry Schein has been enhanced by the support and efforts Cheryl puts in. She’s always on hand to help with any situation no matter how big or small. I can alw... See more

Company replied

Rated 5 out of 5 stars

Our rep Sally Dawson has always been and continues to be a fantastic support to both myself as Practice Manager and to the entire team. Nothing is ever too much trouble for her. Sally consistently g... See more

Company replied


Company details

  1. Dental Supply Shop

Written by the company

At Henry Schein, we are more than just a leading supplier of high-quality dental consumables and equipment: we are your trusted partner throughout your dental career, offering innovative, integrated healthcare solutions that have been connecting patients and professionals for almost a century. Our support goes beyond products, and includes a wide variety of services and solutions, covering financing, recruitment, practice sales, practice management software, equipment repairs and servicing, and more. Plus, our dedicated team are on hand to provide you with expert tailored advice when you need it – so you never have to navigate your business alone. With strong corporate social responsibility and sustainability initiatives at our core, we are always striving to do better: for our customers, for our stakeholders, and for our planet. Shop with Henry Schein online using our enhanced website, and discover everything you need to build a practice that thrives, from a practice partner that you can rely on.

At Henry Schein, we offer comprehensive support for dental professionals at every stage of their career

Written by the company

Dentally
Streamline your day-to-day practice workflow with Dentally – the cloud-based practice management software that brings together clinical, practice admin, and patient experience features, so you can run your dental practice with confidence.
Henry Schein Equipment Services
Futureproof your practice and protect your equipment investment with our Equipment Services and Solutions. From finance options and our Advance rebate scheme to ongoing repairs and servicing, our Equipment Specialists and qualified engineers are on hand to help you get the most out of your equipment for years to come.
Henry Schein Practice Sales
Take the stress out of buying or selling your dental practice with support from Henry Schein Practice Sales, with dedicated experts on hand to advise and guide you through everything from buying your first practice to preparing for retirement.
Henry Schein Dental Recruitment
Fill a vacancy in your dental practice, explore new opportunities, or secure your dream position with access to exclusive job opportunities and candidates through Henry Schein Dental Recruitment, helping you find the perfect match for your unique needs.
Optident
Discover Optident’s range of high-quality products, including White Dental Beauty tooth whitening solutions, plus their selection of specialised dental courses and workshops designed to optimise practice growth.
Biohorizons Camlog
Elevate your dental practice with Biohorizons Camlog’s comprehensive range of premium dental implants, prosthetic solutions, tissue regeneration products, and digital dentistry solutions, designed to simplify workflows and improve patient care using advanced implant solutions and restorative technologies.

Free delivery on orders over £50

Plus, a dedicated account consultant

Plus, a dedicated account consultant
Whether you’re a new or long-standing Henry Schein customer, you can enjoy free delivery on all online orders over £50. No code needed: simply add your goods to your basket and we’ll do the rest – for ease and convenience without the additional cost. Plus, as a Henry Schein customer, we will allocate your practice a dedicated consultant to provide expert tailored advice on products and services to help guide your business towards success.

Contact info

The Trusted Partner Report

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4.8

Excellent

TrustScore 5 out of 5

165 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Friendly professional customer service

Great very professional customer service. Tommy is always ready to help and advise.

31 October 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for your kind feedback! We’re so pleased to hear that Tommy provides such professional and helpful service.

Rated 5 out of 5 stars

We have used HS for years now and have…

We have used HS for years now and have never disappointed us
Tommy is our rep and we have a great relationship with him
Long may it continue !!

1 October 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for your continued support over the years! We’re thrilled to hear that Tommy has built such a great relationship with your team. We truly value your loyalty and look forward to many more years of working together!

Rated 5 out of 5 stars

Always excellent service with Henry…

Always excellent service with Henry Schein. Our rep Tommy Howell is brilliant and always places our orders quickly and is goes above and beyond if we need any help.

31 October 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for your lovely feedback! We’re delighted to hear that Tommy consistently provides such excellent service and support.

Rated 5 out of 5 stars

Excellent work from Tommy our HS…

Excellent work from Tommy our HS representative. He is a true professional; helpful, reliable and resourceful.
He even connected us with one of his contacts for the equipment we needed.

28 October 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for your kind words! We’re so pleased to hear that Tommy has provided such professional and reliable support, and that he’s gone the extra mile to connect you with the right contacts.

Rated 5 out of 5 stars

Very happy with Joey

Very happy with Joey, our Smilers representative.
He is a great professional, friendly and resourceful! Whatever the issue is, Joey will make sure to resolve it!!

29 October 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for your wonderful feedback! We’re delighted to hear that Joey provides such professional, friendly, and proactive support.

Rated 5 out of 5 stars

The amazing Tommy

I do the ordering for my dental practice and always phone the lovely Tommy. He always finds what we need and takes the time to have a chat (generally about dogs in my case) 🐶. I feel he goes above and beyond to make sure our practice has everything we need.

21 October 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for your lovely feedback! We’re so glad to hear that Tommy always provides such friendly and attentive service - and that he makes your ordering experience enjoyable too!

Rated 5 out of 5 stars

Wonderful customer service and always…

Wonderful customer service and always very responsive and prompt with orders and alternative suggestions.

Our representative is Tom, who’s always engaged and on top of his game.

Thank You!

31 October 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for your kind feedback! We’re thrilled to hear that Tom has provided such responsive and attentive service.

Rated 5 out of 5 stars

For us at Rochester Dental Clinic

For us at Rochester Dental Clinic, Tommy always goes above & beyond for us to the point that all of our orders are through H.S now. We love the products & if Tommy isn’t sure when we have an issue he always knows someone that can help, we really like ordering with H.S as we know that Tommy is always going to check in with us to make sure all of our orders are correct. Many times when I was new in my job role as a practice manager, I would reach out to Tommy to ask for his help & advice with everything from navigating the website/ to the products. I have been in dental practices for 17 years & Tommy has always been there. We have had some new reps visit us this year too from H.S which was so helpful.

17 October 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for sharing such a wonderful review! We’re delighted to hear how much Tommy’s support has meant to you and the team at Rochester Dental Clinic over the years.

Rated 5 out of 5 stars

Tommy is the best!!

Tommy is the best rep we have ever been in contact with! Very fast responses and always does his best to secure us a nice deal. Has been a pleasure working with Tommy!

7 October 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for your fantastic feedback! We’re thrilled to hear that Tommy has provided such great support and service. It’s wonderful to know he’s made such a positive impression.

Rated 5 out of 5 stars

We regularly use Henry Schein and often…

We regularly use Henry Schein and often ask our rep Amy for help or advice on products/discounts/deals. She's is incredibly helpful and always very quick to respond. She definitely helps making ordering a lot easier and quicker!

31 October 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for your lovely feedback! We’re so pleased to hear that Amy has been such a great help and makes your ordering experience smoother and quicker.

Rated 5 out of 5 stars

I’ve been using Henry Schein for over 6…

I’ve been using Henry Schein for over 6 years , and in that time my sales representative Tommy Howell has been fantastic. He’s always sourced me the best products, at the best prices. Highly Recommended 👌🏻👌🏻🙏🏻

31 October 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for your wonderful feedback and for being a valued customer over the past six years! We’re delighted to hear that Tommy has consistently provided such great service and support.

Rated 5 out of 5 stars

Henry schein is a fantastic company

Henry schein is a fantastic company. We have been using the company for many years. Tommy is a great rep and has always been very good and prompt with sorting any queries or finding stock we may need.

31 October 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for your kind words and continued loyalty over the years! We’re delighted to hear that Tommy has provided such reliable and prompt support.

Rated 5 out of 5 stars

Fantastic

Fantastic
Very happy with all that Tommy has helped us with over the years at Fairoak

3 October 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for your feedback!

Rated 5 out of 5 stars

Rep is a star an asset to HS

Recently made a mistake with an order and panicked - shouldn’t have worried as Tommy our rep came good as usual ! What a star saved my bacon again !

21 October 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for your feedback, we'll be sure to pass your kind words onto Tommy!

Rated 5 out of 5 stars

Lavender house surgery

Tommy is our rep at Henry Schein he’s very officiant always helpful, gets stock out to me even on his days he does not work, always a really good rep ☺️

31 October 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for your kind review! We'll be sure to pass this onto Tommy.

Rated 5 out of 5 stars

Tommy

I order regularly products from Schein. Tommy is always very helpful and very fast. Thank you Tommy for the amazing service

31 October 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for your kind feedback!

Rated 5 out of 5 stars

Our rep Thomas always goes above and…

Our rep Thomas always goes above and beyond 10/10

31 October 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for the fantastic feedback! We’re so pleased to hear that Thomas consistently goes above and beyond for you. We’ll be sure to share your kind words with him.

Rated 5 out of 5 stars

Great range of products

Great range of products. Reliable, Prompt delivery. Rep (tommy) helpful and professional, always ably to help with queries.

31 October 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for your feedback!

Rated 5 out of 5 stars

I have known Tommy for many years…

I have known Tommy for many years during my dental career. He has always been so friendly and professional with a great sense of humour. Tommy has gone above and beyond for me, helping me out of situations where we have needed a particular item for a procedure where he has gone out of his way to drop an item to the practice! He’s a true hero ! 😊

4 August 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for your kind feedback!

Rated 5 out of 5 stars

Thanks Tommy for your help!

Ive always been ordering products from Henry Schein, and Tommy has never failed to lend a helping hand! Thank you

31 October 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for your kind feedback!

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