Henson Motor Group Reviews 

Great, very happy!

Bought a car from here last week and drove it away the following day. Absolutely love it and no problems ( so far). I was served by the lovely Tom who helped me pick my car with no pressure and made me feel completely comfortable. He even let me bring my dog in, highly recommended this garage. Thanks Tom.

I came in with my family to look at some cars. Stephen met us and showed us some he thought might be good.

We liked one specific one so we went for that.

He was very helpful.

I travelled 2 hours away to come to Hensons and it was worth it!

They had the car fully valeted for me and was worth the journey.

We had the joy of buying a new through Henson Motors.

Charlie dealt with us and was so helpful trading our other car in!

5*

callum was great, highly recommended and would buy another car here

Fantastic help from Tom Kenney in helping us find exactly what we needed and within our budget. Tom went above and beyond with his service. It seemed like nothing was too much hassle and everything done with a smile. We’ll be back in the future and will recommend you to all of our friends and family.

Thank you so much darren what a guy so helpful from the get go he deserves a pay rise was so helpful helping me find exactly what i was looking for i love my new car

Darren has been really helpful at making sure the process has been really smooth!

Quick and easy purchase of my car, very happy with it and the customer service was excellent too. No complaints!😀

Brilliant experience from Anna at after sales, professional, excellent communication and very efficient I value excellent customer service skills, honesty and transparency and whilst I was waiting I also witnessed other customers getting a very good service xx

Darren was very helpful with helping me find my car. Very informative, polite and helpful. Would definitely use again great team.

Great experience thanks Darren !

Avoid Henson Motors worst after-sales support I’ve ever experienced.

I purchased a 2019 Volvo XC90 at 97008 on the clock from them july 2024, and from the moment issues started, the experience has been a nightmare. Their after-sales representative (Anna) ignored my emails and calls for weeks at a time. Every question I had about repairs or warranty cover was avoided, and I had to chase them repeatedly just to get basic communication.

At about 97,000 miles I had to replace both rear shock absorbers and both front lower arms. RAC Warranty only covers aftermarket parts, but Volvo only sells OEM parts for these components. I asked Henson Motors how RAC would estimate this, and they completely ignored me. I ended up paying for everything myself.

Later on, the car developed a major power issue. I took it to a Volvo dealer and specialist at my own expense, and it was diagnosed with an ERAD motor fault a very expensive hybrid component. When I opened a warranty claim, RAC insisted on an oil sample, yet every RAC-approved garage refused to perform the test, saying only Volvo or a specialist could do it. Instead of helping, RAC told me to tow the vehicle at MY expense just so they could get the sample. Completely unacceptable.

My vehicle has now been sitting for almost 3 months because neither Henson Motors nor RAC will take responsibility or provide proper support.

I have now opened a case with ADR (Alternative Dispute Resolution) for independent mediation, and I will be taking this even further because of how badly this whole situation has been handled.

Extremely disappointed. I would never recommend Henson Motors or the RAC warranty they sell.

brilliant service by darren would definitely recommend

The search for a vehicle became quite challenging as I was getting frustrated. Thanks to Henson Motor Group I could get a vehicle that matches my needs. Special shout out to Tom.M and team you guys were indeed great.

I would recommend Henson motor group to anyone, especially Tom Kenny, he was fabulous throughout and a real asset to the company, he talked me through the process from start to finish with this being my first time purchasing a car, great car, great service and overall a great experience!

Darren was absolutely fantastic supporting us with our new car purchase. I genuinely trusted everything he said. His after caee support has also been amazing and consistant. Thank you so much.

Professional service throughout purchase of Volvo XC60. No hard sell, simply professional throughout, I.e information and process delivered with clarity and consideration. Thanks given to Tom Kenny, it was a pleasure doing business with you. David & Tracey

I would highly recommend this company for its great service provided to me when I purchased my mercedes e200.
Charlie done a great job through out the whole process.