Henson Motor Group Reviews 

651
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and deeply knowledgeable, making the entire car-buying journey completely smooth and stress-free. People truly appreciate the consistently welcoming atmosphere, clear guidance, and totally pressure-free communication when selecting their ideal vehicle well within their specific budget. However, some people mentioned serious issues regarding vehicle quality and disappointing after-sales support, experiencing unexpected mechanical faults shortly after taking delivery. Consumers also noted ongoing difficulties communicating with the support team and receiving delayed responses from the dealership when attempting to resolve these reported mechanical problems.

What people talk about most

Staff

Clients share positive opinions on staff, noting that team members are consistently helpful, professional,... See more

Service

Reviewers mention positive feedback about service, noting that staff members are super friendly and helpful... See more

Product

Customers had ambiguous experiences with product quality, as opinions and vehicle conditions varied widely... See more

Customer service

People report positive experiences with customer service, praising staff members for being informative,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting professional and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Darren was genuinely friendly, incredibly knowledgeable, and made me feel completely at ease the entire time. Nothing was too much trouble for him — he explained everything clearly, gave honest adv... See more

Company replied

Rated 5 out of 5 stars

Darren was really helpful with my choice of car. Right from the first email to the test drive and then to handing the keys over I never felt rushed (or as a female, patronised) and he answered all m... See more

Company replied

Rated 5 out of 5 stars

Darren was very thorough with details and information, there was nothing hidden and he carefully explained everything I wanted to know. Super friendly service and looking forward to any after sales ca... See more

Company replied

Rated 5 out of 5 stars

Darren was absolutely fantastic supporting us with our new car purchase. I genuinely trusted everything he said. His after caee support has also been amazing and consistant. Thank you so much.

Company replied


Company details

  1. Vehicles & Transportation

Written by the company

Established in 1996, Henson Motor Group is one of the UK's largest car supermarkets. Search over 3000 quality cars and find the most competitive finance rates. Visit our Newcastle showroom today to find a car that is right for you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

651 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 69% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(651)

111 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Charlie was great keeping me updated…

Charlie was great keeping me updated with the process of buying a car and he was very helpful and professional during the experience.

14 February 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

I recently purchased a car from Henson…

I recently purchased a car from Henson Motor Group, and I can confirm it was a really good experience from start to finish. I was seen to by Callum Smith who was very pleasant to deal with, attentive and helpful.
However on the day I went to pick my car up, Callum was unavailable to hand my car over, so I was being seen to by Tom Kenny who was just as pleasant to deal with. Overall I can say I am very happy with my experience.10/10

10 February 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

Darren was great help with everything I…

Darren was great help with everything I needed and had new car as quick as possible would recommend

13 February 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

My experience was super easy

My experience was super easy. Really helpful staff with great knowledge and customer care. I will definitely be back.

24 January 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

Great Service!

Darren made the car buying process very easy. Great service!

7 December 2024
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

Fast and easy Callum was great to deal…

Fast and easy Callum was great to deal with

27 January 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

A Great speedy application

I completed an application online and within two days I managed to get the keys of the car, Callum specifically handled my application and he was great in helping getting everything sorted

7 February 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

Fantastic salesman!

Wow! Is all i can i say! I enquired about a car on Thursday and by the Saturday i was driving it home!
Darren (newcastle branch) was amazing! Super friendly, informative and all round a lovely person. Thanks so much! Made it so easy to buy my new dream van!

8 February 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

Superb service

Picked out a car via auto trader that they had advertised. From start to finish their customer service was nothing short of superb. If the right car came along I would certainly buy through them again.

7 January 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

ASK FOR DARREN, SUPERB SERVICE!

Dealt with Darren and from start to finish he was absolutely superb!
Really genuine from the first time I spoke with him, he chased issues for me, answered all questions regarding the vehicle I had and was just an all round great person to deal with!
I would advise anyone buying a motor from here to request Darren, you will NOT be disappointed!

5 February 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

The best people

The best people, very good interest you can fiind here

28 January 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

Went in looking for a new car and was…

Went in looking for a new car and was greeted by one of the staff Callum, who was tremendous with us, we didn’t feel pressured to buy anything and was on hand to assist with any questions we looked around and decided on a car we liked. The process from start to finish was well communicated second to none. Can’t fault Henson motor group 10/10

1 February 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

Exceptional Service

Exceptional service altogether. Very quick and responsive, and when other things delayed the process still provided top notch service.

31 January 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

Straight to the point 3rd car from…

Straight to the point 3rd car from you’s and always very easy to buy with Callum was also very good and available at all times for query’s

29 January 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

Darren was so helpful and an excellent…

Darren was so helpful and an excellent sales man would highly recommend comming here for your new car and would 100% recommend Darren to help you with getting your new car

27 January 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

Can’t speak highly enough of this…

Can’t speak highly enough of this company and their sales assistant, Darren.
Would highly recommend buying a car from here.
Very helpful, informative and patient when there was a delay returning my old car.

26 January 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

Easy people to buy from. No fuss.

Really easy to deal with Callum S who comes across as transparent and genuine. No flowery sales patter just what appears to be an honest assessment of what might suit you as a customer. Never felt pressured to buy. I’d recommend.

24 January 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Darren was very friendly and super helpful. Would highly recommend.

23 January 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

Great experience at Henson's

We had a great experience buying a car with Henson's. Callum Smith was really professional, knowledgeable and honest, and was always quick to answer any questions we had and help us with the purchase. We got a good price for our part exchange, and the process of buying the car was straightforward. Thanks to Henson's, particularly Callum, for your excellent customer service.

22 January 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

HENSONS REVIEW

I already knew I would be coming to Hensons through many recommendations. Callum Cairns went out of his way to help me from start to finish. Even when I almost didn't get credit on more than one occasion he was extremely (an understatement) patient with my situation. He found the best outcome for me with the cheapest monthly payments. I had a great experience here at Hensons and thank Callum for this. I would definately recommend Hensons to anyone for full help and support all the way though. Thanks again Callum I am so happy with the car and support I had.

14 January 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

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