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Herba Lifestyle Reviews 30

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TrustScore 3 out of 5

3.0

Health and beauty shop
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Rated 1 out of 5 stars

Placed an order on 29th August have not received this & when I click on website it comes up with “we will be back soon” no way of contacting them so cannot be resolved!

Rated 4 out of 5 stars

Good service but did have to chase delivery on my first order. Since then I have had serval orders of which have arrived within the estimated postage timing. Original product 👍🏻

Rated 5 out of 5 stars

Just received my plan I ordered last week. Although delivery was delayed Craig has been excellent at updating me throughout the week. Been added to the support group and cant wait to start.

Rated 5 out of 5 stars

What a great website, it’s easy to navigate and provided lots of information which made it simple for me to select the right product. The delivery was to time and a really good price point too. Br... See more

Company details

  1. Health and beauty shop

Written by the company

Official Herbalife products. Best prices online. FREE delivery. Buy Now Pay Later with Klarna.

Contact info

3.0

Average

TrustScore 3 out of 5

30 reviews

5-star
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1-star

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Rated 1 out of 5 stars

Did not receive my order so had to…

Did not receive my order so had to reorder. Only after putting a bad review did I receive contact from someone even though I had already sent an email chasing up my order. I was told they would speak to customer service and look into it for me and I have not heard anything back. I have emailed again and still nothing nor has the second order arrived. Now 2 orders not arrived and £60 out of pocket. I would like my order or my money back. Absolutely shocking.

1 June 2022
Rated 1 out of 5 stars

I still haven’t received my order

I still haven’t received my order. Ordered last week Friday! What is really going on!! I’m still waiting for a update or some sort of tracking! I’m fumin! Can someone give me a update on its whereabouts ?

4 March 2022
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Reply from Herba Lifestyle

Thank you for your comment.

Just to confirm, I have been in communication with you via SMS from last Sunday which was within 48 hrs of you placing the order...I have sent you several updates during the course of the last 7 days including screen shots of correspondence received from Herbalife customer services explaining the situation regarding a cyber attack and disruption to deliveries.
I have explained that this is a freak incident and has never happened before in Herbalife's 40 year history.
We are very much customer service focused and place great value on our community. As such, rather than customers not getting their products, we have arranged shipping from our distribution centre in the Netherlands with deliveries currently taking approximately 7 days as opposed to the usual 48hrs.
I have notified you of this and updated you 4 times, also within the last 7 days.
I can only apologise again for the delay in delivery and assure you that your will receive your products as soon as is possible given the situation.
All tracking numbers will become active as soon as DPD take delivery in the UK from the Netherlands.
I will continue to keep you informed of any further updates regarding your delivery.

Best wishes

Craig

Rated 1 out of 5 stars

I still haven’t received my order

I still haven’t received my order. I’ve emailed and no reply shocking

3 March 2022
Herba Lifestyle logo

Reply from Herba Lifestyle

Thank you for your comment.

Just to confirm, I first contacted you last Sunday via SMS to notify you of the situation that had arisen....I have since updated you on Wednesday including screen shots of correspondence received from Herbalife customer services explaining the situation regarding a cyber attack and disruption to deliveries.
This is a freak incident which has never happened before in Herbalife's 40 year history.
We are very much customer service focused and place great value on our community. As such, rather than customers not getting their products, we have arranged shipping from our distribution centre in the Netherlands with deliveries currently taking approximately 7 days as opposed to the usual 48hrs.
I can only apologise again for the delay in delivery and assure you that your will receive your products as soon as is possible given the situation.
All tracking numbers will become active as soon as DPD take delivery in the UK from the Netherlands.
I will continue to keep you informed of any further updates regarding your delivery.

Best wishes

Craig

Rated 1 out of 5 stars

I still haven't received my products

I still haven't received my products. I made an older on the 19th of February. I didn't even get a tracking number for my delivery. This is bad. I will never purchase products on this site again!!

26 February 2022
Herba Lifestyle logo

Reply from Herba Lifestyle

Thank you for your comment.

Just to confirm, I have been in communication with you via SMS from last Sunday...I have sent you several updates during the course of the last 7 days including screen shots of correspondence received from Herbalife customer services explaining the situation regarding a cyber attack and disruption to deliveries.
I have explained that this is a freak incident and has never happened before in Herbalife's 40 year history.
We are very much customer service focused and place great value on our community. As such, rather than customers not getting their products, we have arranged shipping from our distribution centre in the Netherlands with deliveries currently taking approximately 7 days as opposed to the usual 48hrs.
I have notified you of this and updated you 3 times, also within the last 7 days.
I can only apologise again for the delay in delivery and assure you that you will receive your products as soon as is possible given the situation.
I provided you with your tracking number on Saturday and can advise that all tracking numbers will become active as soon as DPD take delivery in the UK from the Netherlands.
I will continue to keep you informed of any further updates regarding your delivery.

Best wishes

Craig

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