HerbalizeStore Reviews 3

If I could give no stars I would. I purchased a new mighty + Becuase my old mighty recently was starting to die. Upon receiving it from herablize I was hit with error messages on the screen the first day I got it and unpacked it. I tried to get ahold of customer service and it seems like all its been is a back and fourth game of them trying to tell me I need to go through storz and bickel. I am now a month in with this vaporizer which is still giving errors error004 to be exact which I've looked up and it says it's a defective product. I have even gone directly to storz and bickel and they have said that the company seems like they are just giving me an excuse which I think they also are. This is the worst customer service I think I've ever had. I was finally told I would get a return label so I can send this defective vape back and that was 4 days ago now I'm still sitting here wondering why this couldn't have been resolved when I reported having this issue the day I opened it from the mail. Unbelievable. Will never recommend them ever to anyone. 450 dollars later and I have a defective vape.

My recent purchase was unfortunately a factory defect...
The item was a GPen Connect, and was a very nice paper weight at that point 😀.
I contacted the HerbalizeStore instantly.
I used the chat box directly on the webpage and was happily greeted by Olivia.
She kept in touch with me every single day, (morning to night &multiple times per) to help me with my return. She made it very easy for me,,
Olivia had a new unit on its way to me as soon as she could, considering that it was a holiday on Monday, there was absolutely no issue with any part of this for me whatsoever 👍🏻
She even sent me a postage paid label for the return!

Thanks Olivia,,😃
I am customer for life now thanks to you!!!

Is this even a real company? I ordered 2 days ago and wasn't provided with a shipping number or anything. No update to my order. I tried reaching out through facebook, their number is completely fake, their address i'm convinced is also fake? Nobody is getting back to me. After reading the reviews for the herbalize uk store I'm deeply concerned I'll never receive my order.

I want a refund. This is absolutely ridiculous and Im starting to think I got scammed.