Herbalize Store Reviews 

This was my first time ordering a vaporizer online, and I couldn’t be happier with the service. My purchase arrived quickly and exactly as advertised. Highly recommend!

Got my Arizer Solo 2 in no time, and it’s been a game-changer. Great experience overall; I’ll definitely shop here again.

I ordered the Pax Plus, and it arrived quicker than I expected, next day after! Great shopping experience overall.

Perfect for a first timer, very easy to use, delighted with it. 👌

They dont bother to update the website when items go out of stock or been discontinued. Now got to wait for a refund to go though beacuse they have poor customer service.

I was ignored for weeks. I was sent faulty goods. Their "support" number doenst work. They ignored my emails and the live chat doenst work. I was made to feel it was my fault. These guys are so bad at what they do. You've been warned not to use such bad people so up to you

Simply put they always deliver on the goods, and Olivia on the emails always sorts you out.

Last ordered a SS cooling unit for my Mighty+ (I'm keeping my eye out for the Venty one now!) which was delayed being shipped from Europe. I ended up having to modify the unit with a rotary tool and tungsten carbide bits to open up the airflow, but anyway that's irrelevant, the guys at Herbalize sent me a care package of O rings and screens for free because of the delay, so you know they'll sort you out if there's a problem.

Pretty sure I tried to raise a complaint to these guys by mistake years ago as well (I was really high at the time and got my online stores confused) but they were dead polite either way.

Would highly recommend!

Herbalize gave me the best customer service I have ever received; I left a review for a faulty vaporiser (manufacturer’s issue) and from that review they contacted me to organise a warranty claim. They’ve since helped me with another warranty claim with the same manufacturer and I’ve been able to invest it into a new device.
They’ve been communicative, helpful and quick to respond. I am now a very loyal Herbalize customer!

I have no idea how this company is raated 3.6 stars ? They delivered my first order within about 24 hours of me ordering it , I had a small issue with one item , not the company's fault but manufacturing and a lovely lady got back to me by email I think her name is Olivia Wayne , can't be sure without going back to check email , but she was incredibly fast at getting back with me and instantly seems to have dealt with my issue. I have honestly never experienced customer service like this place.

Support was quick to fix an issue that came up with the device and offer me a replacement free of charge . Would buy from again

No problems like others, ordered a proxy travel pack Wednesday morning and it came Thursday, got notifications and tracking, thanks guys

Very unhappy was manipulated into opening the box it came in to prove it hadn't been used to be told I couldn't get my refund because I've opened it which I was basically told to do to prove it honestly lucky you don't have a store close or id be paying you a visit oh and they filter out bad reviews on there site aswell left like 3 trying to do one and none are there funny that

although my vaporiser arrived late, Herbalize were brilliant throughout.

Can’t wait to order more items and have trees planted.

I can't lie I put my order in on Friday panicking about the poor reviews!
I hung on waiting for them to process thinking the worst!
Then as quick as Flash himself message it's on its way Monday morning!
Tuesday morning I'm using my brand new vape!
Thank you 😊

Great customer service, replied to my emails and offered me a price match coupon. It was delivered the next day. I've ordered before and always had good customer service and the items have always been shipped and arrived very quickly.

Placed an order over a week ago. This is lost with Royal Mail. They are refusing to chase the courier for me (which is their legal responsibility) and saying they will not process a refund for 30 days! Absolutely no interest in going the extra mile for a customer or putting a problem right to avoid customer disatisfaction. Just a series or sarcastic, patronising emails where I was made to feel like an annoyance for even chasing it.

EDIT - I was given a full refund and a free gift to compensate and happy with the final outcome. Would obviously have been better to avoid this, and this bad review, in the first place but I do appreciate effort was made to put this right to my satisfaction. Am now upgrading from 1 star to 3.

I purchased a Mighty and some accessories from here. I then saw all of the horror reviews on here and got very paranoid and went down a rabbit hole thinking my item wasn't going to arrive, or that it could be a faulty/ a fake or something. It did take around 10 days for everything to arrive rather than the advertised 2 days, but it all did arrive and was packaged well. the device is registered and is legit and I am very happy with my purchase. So my advice is, if you don't mind potentially waiting a week or 2, then the slightly cheaper prices are worthwhile. If you want speedy delivery, use vapefiend. One thing I will also mention is, the customer service team were swift with their replies and I had no issues there.

What an awesome experience. I wanted to leave a review as having read some of the reviews about delivery was a tiny bit put off but this was unfounded. They make it very clear whether the item is in stock in the UK and available for their fast 24hr delivery or if it's coming from EU and takes extra 3-4 days to ship. The item I wanted clearly said 1-3 day fast delivery. When I checked this on the web chat they quickly confirmed it was ready to be shipped from UK. When I added an accessory it clearly showed a warning that this item was only in stock in the EU so would delay the order and asked if I wished to proceed. I wanted fast delivery more than the extra bit so took that out of the basket. I had confirmation of 24hr royal mail delivery with tracking within 24hrs of order confirmation. Parcel arrived, very happy. Also really liked the ethos of this website but had found the product I wanted on a less reputable website for much cheaper. I sent the weblink to them and they sent me a voucher code back matching the lower price within the hour. Can't fault them. My advice.. read the delivery info and messages carefully if you want fast delivery and ignore negative reviews, very glad I did, they were lovely. Thanks :)

One of the worst companies I have ever dealt with. They are a joke. You have been warned. How they are in business is anyones guess

In November, I purchased a device that unfortunately proved faulty shortly after acquisition.

Despite diligently following the prescribed procedures and reaching out to your customer support, I was dismayed to learn that, according to your inflexible policy, only a gift card could be offered as a resolution after the initial 30-day period. While I understand policies are in place, the inflexibility in my situation has resulted in a significant financial setback.

To compound matters, I had opted for the Klarna three-installment payment plan. Struggling to make the third payment of £51, I found myself penalized with an additional £5. At that moment, I had no available funds and reached out to your support team, genuinely seeking assistance. Regrettably, my pleas were met with indifference.

Attempts to engage your support team in a resolution proved futile, despite my genuine financial constraints and persistent pleas for assistance. I was left in a desperate situation, hoping for understanding and support during a challenging time.

As it stands, I have a £153 gift card, and the pressing need for the equivalent in cash remains. Compounding my frustration, I had contemplated repurchasing the Pax Plus device, only to find that its price has inexplicably risen to £175.