Hermosahair Reviews 1,249

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 518 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting the hair is soft, natural-looking, and true to length and density as advertised. Many appreciate the fast delivery service and the excellent customer service, highlighting quick responses and helpful communication. However, some customers experienced issues with their orders, including receiving damaged or ill-fitting products, or wigs that did not match the online pictures. A few people also reported dissatisfaction with communication and customer service regarding order problems or delays.

What people talk about most

Product

Consumers generally express high satisfaction with the product quality. Many reviewers praise the hair as... See more

Quality

Customers consistently note positive experiences with quality, praising the hair as soft, natural-looking,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast shipping... See more

Order

People report positive experiences with order. Many customers praise the quick delivery times, with some... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've always received my order in a timely fashion. Once when it wasn't showing that it was shipped, i got concerned but i emailed them and they responded letting me know they needed time to process my... See more

Rated 5 out of 5 stars

It was a bit overwhelming on navigating many options as I'm used to one type of wig. Fortunately, customer service helped me select and modify my wig to fit my big head. I received a gorgeous unit and... See more

Rated 5 out of 5 stars

I ordered two wigs from Hermosa for $189, and I’m very impressed. Shipping was fast, and everything arrived neatly packaged. I received two beautiful 20 inch wigs, each in separate packaging, which I... See more


Company details

  1. Wig shop

Written by the company

Hermosa Hair is an famous human hair brand from China that own factory support, Founded in Xuchang City,Henan Province.we offer factory price with great quality hair, can meet the diverse needs of customers, offer customized service. We focus on offer various human hair products: All textures of Hair Weaving, Closures, Frontals, and Wigs. Our products ship to USA, European, Africa and many other Areas, and our factory is keep updating to provide better and better products to make our brand more and more reliable.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 48 hours

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Rated 2 out of 5 stars

Won't order from this company again

The communication was great and I received my wig quickly. When I receive the wig it looked great out of the box but when I tried to put it on the cap is extremely small, the braids up front are skimpy and you can't really change the style up in the front because of this, the wig look nothing like what is shown. I made it work with the cap size because I was going on my honeymoon. I wore the wig for two days and had to take it off. I don't feel like this is human hair and if it is it's poor quality! The wig is also not very full and I got the the 220 density. All in all it was a large waste of money. Will not order from this company again!

5 May 2026
Unprompted review
Rated 1 out of 5 stars

extremely disappointed

extremely disappointed with my experience with Hermose Hair. I asked for a refund 4 days ago, and my funds were just now being returned after being held with little to no communication. My birthday and Mother’s Day were not taken into consideration at all during this process.

I truly wanted the wig and was excited to support your company, but if the order could not be fulfilled properly, I expected a timely refund instead of my money being tied up for days. Holding a customer’s funds without resolving the issue quickly is very unprofessional and honestly comes across as low down and fraudulent.

This situation caused unnecessary stress during an important time for me, and I feel completely let down by your customer service. Customers deserve honesty, communication, and respect when spending their hard-earned money.

I hope your company takes situations like this more seriously moving forward because this experience has definitely made me reconsider ever shopping here again.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Very fast shipping

Very fast shipping! The wigs are BEAUTIFUL and soft. I haven’t installed them yet but I cannot wait until I do! Will be ordering again!

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Newbie!

This was my first time using their site and I had a million questions and they were so patient and a pleasure to work with! I wanted my hair customized and they were nice enough to do it for me no charge! My package shipped and I received it in just 3 days! The hair is beautiful and so soft! I was shocked! I will never buy hair anywhere else! Hermosa Hair Rocks!!!! 10 out of 10!!!

7 May 2026
Unprompted review
Rated 5 out of 5 stars

I’m very happy and satisfied with my order

I’m very happy for order. Thank you Hermosahair, my order arrive on time and it came with all the items I needed and the quality of the hair is amazing, I didn’t expect this at all, I will definitely be ordering from you guys again.

20 April 2026
Unprompted review

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