We were in need of a new freezer, after looking at some in a major retailer just to get an idea of size & cost etc and to be advised of a delivery charge, we returned to Herne Bay Domestics once m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Needing a replacement washing machine as my AEG integrated.model had finally died after 25 years hard use, I simply called Herne Bay.domestics and asked Nick to recommend a suitable replacement. He r... See more
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Placed an order with Matty yesterday morning for a fridge freezer. Dave and Chip delivered said fridge freezer before 10am today. Excellent service, friendly people and very efficient. Thank you on b... See more
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Absolutely superb. Bought a tumble dryer: arranged next day delivery at time slot that worked for me. Dryer delivered correctly on time with care. Herne Bay Domestics (HBD) team then sorted out an i... See more
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Company details
Written by the company
Herne Bay Domestics is an independent, family-run business which was established on the Herne Bay high street in 1984. Our reputation is built upon a combination of high-level customer service and care, and the ability to provide a large stock of domestic appliances at extremely competitive prices, as a result of close relationships with major manufacturers and being part of Euronics. We therefore believe that we have found the right balance between being able to care for the needs of every individual customer, whilst still often being able to offer the same products and prices as the biggest retailers in this field. Our team of delivery drivers and engineers are able to install every product we sell, as well as being able to demonstrate to customers how their new appliance works, and answering any queries on this matter. Meanwhile, our sales team are immediately on hand to fix any subsequent issues, as opposed to having to go through call centres and long queues. Our friendly team are always on hand and happy to help, either in-store or over the phone. Call: 01227 361536 for free help and advice on anything you may need. Phone lines open 09:00 – 17:00, Monday to Saturday.
Contact info
89 High Street, CT6 5LQ, Herne Bay, United Kingdom
- 01227 361536
- sales@hernebaydomestics.co.uk
- hernebaydomestics.co.uk
5.0
Excellent
241 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Expert advice
Engineer arrived before the appointed time and phoned before he came, which was a bonus.
Unfortunately we needed a new washing machine. The Engineer (Leo) helped me choose a replacement giving his expert advice and experience which was appreciated as the voice was overwhelming. Then organised for payment and provisional delivery via the office.
15 May 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Mark and Karen, thank you for leaving us a review. Obviously it is disappointing that your old washing machine was beyond repair, but we are really pleased that choosing a replacement was a straight forward process with Leo's help. We will pass on your thanks.
Very good service
Very good service. Helpful staff. My new washing machine delivery was arranged at a time to suit me. Delivered and fitted quickly & efficiently. Very polite and tidied up after installation. Have used Herne Bay Domestics before and prefer their personal service to the big chain stores. Would recommend.
14 May 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Rosalind, thank you very much for taking the time to leave us a review it is always appreciated. Thank you also for your continued support us being your preferred supplier. We are delighted that you are happy with the new washing machine and the service that was provided both during your purchase and the installation.
Exceptional service
Exceptional service! I had a freezer crisis so I called up to order a new one and less than 3 hours later it was delivered.
11 May 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Michelle, thank you for leaving us a review. We are so pleased that we were able to help you with your freezer problem, sounds like the crisis was resolved. Thank you for choosing Herne Bay Domestics.
Excellent dishwasher assessment and purchase
We called them to investigate our 9 year old dishwasher not working. They came out on time, on bank holiday Monday. They gave us an honest assessment of what the problem might be and after a good discussion we decided to buy a new dishwasher from them. They match prices, they pointed out the ones with a 5 year guarantee, we paid there and then. Next day they delivered and installed the new machine and took the old one away. A much better, more personal experience than going to a larger company.
7 May 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Ray, thank you very much for taking the time to leave us a review, it is always appreciated. We are so pleased that you found your Herne Bay Domestics experience, honest and personal and that we were able to help you so quickly. Thank you for using Herne Bay Domestics
Timely delivery and installation
Timely delivery and installation. Working perfectly
9 May 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Richard, thank you for leaving us a review it is always appreciated. We are really pleased that everything has worked out well with your new appliance.
Reply from Herne Bay Domestics
Hello Angela, thank you for taking the time to leave us a review. It is always appreciated.
Broken oven
Our oven stopped working and we contacted Herne Bay domestics via Facebook messenger. They kindly arranged mutually convenient date and time with us and oven was repaired. Professional, speedy, helpful service! Thank you.
23 April 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Viera, thank you very much for leaving us such a great review. We are really pleased that we were able to help with the repair of your oven. Your comments will be forwarded to the repairs department.
Delivered a fridge today and also took…
Delivered a fridge today and also took away a very large fridge freezer with a tight space & stairs to maneuverer which they did expertly .
16 April 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Diane, thank you for taking the time to leave a review, its always very satisfying to know that our installation teams are able to cope with all different situation.
Always good to mend an appliance
Always good to mend an appliance. Great local company
11 April 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Debra, thank you for leaving a review, we are so pleased that we have been able to help with mending your appliance.
What a great company to deal with
What a great company to deal with.
Very helpful, great service and competitive prices.
I bought an oven and needed it pretty quickly. So whilst they offer free delivery, I chose to collect and they arranged this there and then for the same day
6 April 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Michael, thank you very much for the great review. We are really pleased that your Herne Bay Domestics experience was such a positive one. We are delighted that we were able to help with the oven situation. Thank you again.
Easy to purchase online and arrange…
Easy to purchase online and arrange free delivery. Good price and very fast delivery. Thankyou
2 April 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Thomas, thank you for leaving us a review. We always appreciate our customers feedback. We are so pleased that your Herne Bay Domestic experience was a good one. It is great to hear that our online orders are customer friendly.
Super fast great service
Super fast service . Sales staff so helpful. Dave and Phil who delivered and installed new washing machine were efficient and super friendly
Thank you :)
29 March 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Rae, thank you very much for taking the time to leave us a review. It is always appreciated. We are delighted that you found our staff helpful, friendly and efficient. Enjoy your Bank Holiday weekend.
Delivery and installation
Excellent, very helpful in setting up and explaining our new Sharp microwave.
Full marks!
11 March 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Graham, thank you for taking the time to leaves us a review. We are so pleased that you felt our service was excellent and also our staff helpful.
New induction hob is the business.
My Bosch ceramic hob had broken down for the second time in two years. As it was out of warranty, I contacted Herne Bay Domestics who sent an engineer out for a nominal call-out fee but, unfortunately, it required a new board. In view of this we decided to change to an induction hob and ordered a Míele hob. A week later, my new hob arrived and fitted. Engineers did a wonderful job in installing it and tidied up after them and took time to explain the hob to me.
Would thoroughly recommend HBD.
20 February 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Gaucho, thank you for your great review. We are delighted that you found our engineer and installers to be efficient and helpful and that they left you comfortable with the new hob. We appreciate your recommendation.
Leo saved the day!
Leo saved the day! Thanks to Leo for doing a really fabulous and efficient job and making my washing machine work again. Leo went out of his way to fix it which is really appreciate. I will be using Herne Bay Domestics for all my appliance needs. Thank you ☺️
19 February 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Verity, thank you so very much for leaving us such a great review. We are delighted that Leo was able to repair your washing machine and that you were very happy with the service that we provided. We will pass your comments on to the repairs department.
Excellent help and advice instore by…
Excellent help and advice instore by Rob.
16 February 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Anthony, thank you for taking the time to leave us a review it is always appreciated. We are delighted that the help and advise we provided was helpful. Your message will be passed onto Rob.
Brilliant service
Brilliant service. Gave great advice on purchasing a fridge freezer and washing machine with top spec brands at special offer prices and 5 year guarantees.
9 February 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Martin, we are delighted that you were so happy with the service that we provided, and that the products we are offering met with your requirements. Thank you for taking the time to leave a review it is always appreciated.
Cannot rate Herne Bay Domestics highly…
Cannot rate Herne Bay Domestics highly enough. Very helpful and pleasant to deal with and fast delivery which was much appreciated. All very professional and efficient and have to say this will be my go to place from now on. Highly recommended to all!
24 January 2024
Unprompted review
Reply from Herne Bay Domestics
Hello June, thank you very much for leaving us such a wonderful review it is really appreciated. We are so pleased that the service we provided was both professional and efficient while being helpful and pleasant to deal with. We look forward to being your go to place from now on.
Excellent service
22 January 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Charles, thank you for taking the time to leave us review, it is always appreciated. It's nice to know that what we are aiming to achieve is working.
3rd time using HBD
3rd time using HBD - repair and purchases. Great customer service and friendly delivery & installation.
20 January 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Lesley, thank you very much for leaving us a review and your continued support, it is very much appreciated. We aim to provide a great customer service and it makes us happy when customers confirm we are achieving our goals.
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