heropackaging.com.au Reviews 

32
•
TrustScore 3 out of 5

2.9

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Rated 3 out of 5 stars

The product is a 10/10. The reliability of the product being consistently in stock is a 2/10. The customer service is a 3/10. Look, the mailers are the top of the line and both the founders an... See more

Rated 1 out of 5 stars

Unfortunately their pink mailers are fragile and do not protect products at all. We used them for our jewelry business and we lost hundreds of dollars worth of stock when the packaging failed to do it... See more

Company replied

Rated 1 out of 5 stars

Bad communication and lack of expertise I cannot overstate how frustrating and disappointing trying to work with Hero Packaging was. After almost 100 emails, we were left with an unusable, poor... See more

Company replied

Rated 5 out of 5 stars

I’m writing this review from the perspective of a consumer. Nothing makes me happier than receiving a package made from hero packaging. The branding, attention to detail and quality of the materials u... See more

Company details

  1. Packaging company

Written by the company

We make Earth-saving, compostable, zero-waste packaging products that are also kinda cute. But don't let the cuteness fool you. Our company is serious about making a difference. We have learnt that recycling as a solution to the plastic problem is not enough. 90-95% of plastics and food scraps end up in landfill, and in that environment, they turn into methane which is a deadly enemy of our Planet. They also excrete micro-plastics into the environment. So, we decided to specialise in mailers that were home compostable, but also made from such materials that if they ended up in landfill, they would still break down with no waste.


Contact info

2.9

Average

TrustScore 3 out of 5

32 reviews

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2.9

All reviews

(32)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly Recommend!

I have been using Hero Pack compostable mailing bags for 2 years now and LOVE them! They have never let me down, I love the range of colours - usually stick with pink but like to mix it up a bit with different colours every now and then! I also have the Hero Printer and am super impressed with the ease of use and function. Great job guys!

13 August 2023
Unprompted review
Rated 5 out of 5 stars

My go-to packaging for my ecommerce…

My go-to packaging for my ecommerce business. My absolute fav product is their HEROSHEILD compostable bubble wrap in pink. It's so on brand for my biz, and it's soft and spongey. I love their ethos being behind sustainability, and they really do stock everything a business would need.

1 August 2023
Unprompted review
Rated 5 out of 5 stars

I love Hero Packaging

I love everything that Hero Packaging stands for - it aligns so well with my own business. And my customers love Hero bags too. Cheers Debbie @ ORA Fabulous Fibres

8 August 2023
Unprompted review
Rated 5 out of 5 stars

Been using for 3 years

I love the hero packs and have been using them for 3 years now and will continue to keep using them for my small business. I hope to be able to afford some customised mailers from Hero one day.

7 August 2023
Unprompted review
Rated 5 out of 5 stars

Why I love heropackaging

I’ve always loved heropacking their colours sizes and range of products is amazing! For someone who wants a better environment and less plastic waste these are amazing! I will always pick heropackaging!

7 August 2023
Unprompted review
Rated 5 out of 5 stars

Best brand of shipping supplies I’ve found..

I started selling on poshmark, mercari & eBay this year so I am kinda new to polymailers and such. I googled recycled polymailers and hero packaging was one of the first I seen so I clicked on it and I am so glad that I did. One of the best brands in shipping supplies that I’ve come across. I ordered the black ones and I LOVE them. Just all around a good company. The only downside to shopping with them is the shipping is outrageous, like I ordered 25 bags and they go by sizes so for 25 bags or small-medium was only $10 but shipping is a whole $14 more. But they are kinda worth it if you want my opinion.

1 May 2023
Unprompted review
Rated 3 out of 5 stars

Price of being eco?

I was searching for some eco friendly mailers and came across hero packaging. The pricing of the mailers are slightly higher than competitors, ok perhaps for being the first ones to sell compostable mailers? What I don’t understand is the excessive delivery fee. Almost 20 dollars to send within the same state for the same thing from another state would cost me half to a third of that? Either a massive error or profiteering? Please check it asap!

Which brings me to my next point, carbon offsetting, why would it be advertised as eco friendly if the price of offsetting the carbon emissions isn’t included in the pricing but as a seperate add on? It’s a choice of the customers to be eco rather than the responsibility of the business owners?

Mailers are ok but pricing needs clarification. Sample boxes are always out of stock.

Needs adjustments could possibly be better given new staff hires.

29 June 2022
Unprompted review
Rated 5 out of 5 stars

Strong and Durable Mailers

I have used Heropacks for my small business. They are durable and strong. They smell really like a caramel. After my first order, I kept ordering more and the customer service is great there, they reply on time and care about their customers, that what I felt. I believe there should be more businesses who should move to sustainable packaging instead of plastic packaging.

15 December 2021
Unprompted review
Rated 2 out of 5 stars

Green-washing but better than some

Bit disappointed to find out that nothing at all is made in AUS, but nowadays everyone advertises themselves as "Aussie companies" but are just selling 100% Chinese stuff from factories in unknown locations with no evidence of fair trade. Nothing special. Pretty overpriced & definitely a lot of green-washing going on... Compostable packaging does not tell customers not to recycle so it ends up ruining recyclables doing more harm than good which they are aware of but don't care. It's all about the eco label and the sweet price people are willing to pay. Highly doubt the company gives a crap about the environment even though they preach it all over Google ads and paid media, yet doesn't support any environmental issues with its proceeds. No evidence of offsetting their carbon. So, not HEROES lol but better than plastic packaging, far from the best eco friendly option.

3 December 2021
Unprompted review
heropackaging.com.au logo

Reply from heropackaging.com.au

Hi there, currently there are no Australian manufacturers of home-compostable mailers. This may change in the future, and we're constantly on the lookout for multiple sources of supply. We also have nothing at all against Chinese manufactured products (maybe you have something against overseas suppliers), and are open about our production in China on our website ever since we started 4 years ago. The pricing is also based on the raw materials of PLA and PBAT which are vastly more expensive than plastic. We're also in the midst of improving our communication on both packaging and online regarding the end of life disposal of our mailers. We also have a lot of content and blog articles on how to dispose of our packaging in the right way, and encourage our retailers to communicate this to their customers. We're very passionate about the environment and support several environmental (and other) organisations including Green Fleet to offset our carbon emissions, Greening Australia, OzHarvest, Lifeline, and more recently Children's Ground who help First Nations children with their education. 20% of all sales of our dedicated First Nations People mailers (https://heropackaging.com.au/products/first-nations-people-mailers). Maybe we just don't use these endeavours as marketing gimmicks like other companies. So thanks for your feedback, and we'll try to pick out any constructive suggestions from your rant and see how we can improve. In future, we're happy for you to contact us directly in order to provide your feedback, as we could have answered your queries more effectively than a negative review online.

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