The staff are so friendly, any time I have a query or question they are able to answer my questions and provide support. Going on a weight loss journey can be a bit of an embarrassing thing, that othe... See more
Company replied
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See what reviewers are saying
I’ve found the company to be accomodating with alternative requirements, albeit a little slow to respond. Then when l missed out on my Care coaching at the beginning, l was looked after by receiv... See more
Company replied
Well, I was able to achieve my goals without the stress of still feeling hungry. Last year I lost over 14 kg which may it easier to move around when caring for children, no more aching legsand knee at... See more
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Support has been A1. Assistant or follow up to any challenges has been quick and efficient. I’ve had a few hiccups but the response has been great. The online check in with my health coach has been he... See more
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Company details
Written by the company
Healthcare that treats women better. Hers is healthcare designed around women, not just their symptoms. We connect the dots across your health, with expert clinicians, personalised care and treatment that adapts to your needs and where you want to go next.
Contact info
Level 3, 155 Clarence St, 2000, Sydney, Australia
- Hello@hers.com.au
- hers.com.au
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Good communication
Good communication
Nice to be checked in on and offered extra support
16 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Overall
Overall, the product and service remains good and easy to use.
But it’s quite strange you’re changing the name to Hers and I am a man.
13 October 2026
Reply from Hers
Hi Andrew,
Thank you for taking the time to share your feedback and we are glad to hear the product and service continue to meet your needs!
We want to make sure you are receiving communications and a service that feels right for you. Please do not hesitate to reach out to us directly and our team will be happy to look into this and make sure everything is clarified.
We look forward to continuing to support you!
Warm regards,
Hers Team
Friendly Staff
The staff are so friendly, any time I have a query or question they are able to answer my questions and provide support. Going on a weight loss journey can be a bit of an embarrassing thing, that other doctors usually don’t have the empathy to deal with, but I’ve never felt embarrassed once on my Juniper journey. The app is super handy as well, and runs super well!
11 October 2026
Reply from Hers
Hi Emily,
Thank you for sharing such a beautiful and honest review.
You have raised something so important. Seeking help with weight loss can feel incredibly vulnerable and the fact that you have never once felt embarrassed throughout your Juniper journey is something we are so proud of. Everyone deserves to feel respected, heard and supported without judgement and we are so glad that has been your experience every single time.
It is also wonderful to hear that the app has been such a reliable and handy part of your journey. We are always working to make it the best it can be!
We look forward to continuing to support you every step of the way and cheering you on as you go!
Warm regards,
The Juniper Team
I’ve been frustrated by menopausal…
I’ve been frustrated by menopausal weight I can’t lose, but My Juniper has been supportive and behind me all the way; providing me all the encouragement and holistic advice I’ve been missing. It really is about health and wellbeing beyond weight loss.
12 October 2026
Reply from Hers
Hi Linda,
Thank you for sharing such a thoughtful and resonant review. Menopausal weight gain is something so many women struggle with silently and we are so glad you found the support and encouragement you had been missing.
You have captured something we are deeply passionate about so perfectly. It really is about so much more than the number on the scales. The holistic approach to health and wellbeing is at the heart of everything we do and it is so wonderful to hear that coming through so clearly in your experience.
We look forward to continuing to be by your side every step of the way!
Warm regards,
The Juniper Team
Concerns listened to.
6 October 2026
Reply from Hers
Hi Raelene,
Thank you for taking the time to leave a review. Knowing that your concerns were heard and listened to means so much to us and is something we always strive to deliver for every single member!
We look forward to continuing to support you every step of the way.
Warm regards,
The Juniper Team
Losing weight great
Losing weight great. Support has been spasmodic. I don’t have Apple Watch so feel a bit of of the loop.
11 October 2026
Reply from Hers
Hi Mark,
Thank you for sharing your feedback! We're glad to hear you're making great progress with your weight loss goals. We're sorry that the support you've received hasn't always been consistent and that you've felt a little left out without an Apple Watch.
We want everyone to feel supported throughout their journey, regardless of the devices they use. We appreciate you highlighting this and will share your feedback with our team to help us improve the experience.
Warm regards,
The Juniper Team
My request for a change of treatment…
My request for a change of treatment plan and contract was quickly agreed.
12 October 2026
Reply from Hers
Hi Ros,
Thank you so much for your kind feedback! We're glad to hear that your request to update your treatment plan and contract was handled quickly and smoothly. We appreciate you taking the time to share your experience and look forward to continuing to support you on your health journey!
Warm regards,
The Juniper Team
The best decision I ever made
The best decision I ever made.
I couldn’t have done it without Juniper. I lost the 12kg I aimed for, and have been able to maintain my weight since reducing my dose.
9 October 2026
Reply from Hers
Hi Mark,
Thank you for sharing this with us! Congratulations on reaching your 12 kg goal. It’s wonderful to hear that you’ve been able to maintain your progress as your dose has changed. We’re glad Juniper has been part of your journey.
Juniper Team
My journey has made steady weight loss…
My journey has made steady weight loss along the way. It has curbed the hunger noise and has made me relise how to eat healthier and more wiser. I still eat the odd “junk” but more aware
9 October 2026
Reply from Hers
Hi Leo,
Thank you for sharing your experience! It’s lovely to hear that you’re seeing steady progress and feeling more aware of your eating habits. Finding a balance that works for you, including enjoying the occasional treat, sounds like a meaningful part of your journey.
Juniper Team
simple and straightforward
Everything has been simple, straightforward and easy. I was quite anxious to begin this process but every step so far has felt supported
9 October 2026
Reply from Hers
Hi Kelly,
Thank you so much for taking the time to share this. We are so glad to hear that the process has felt simple and supported, especially knowing how daunting it can feel to take that first step. That is exactly the experience we want every patient to have.
We are here for you every step of the way and look forward to continuing to support you on your journey.
Warm regards,
The Juniper Team
Predatory and incompetent
I have had one of the most stressful experiences using Juniper. I was subscribed for less than a week but I had nothing but escalating problems... from a faulty pen to having my plan changed without consent and billing issues.
Their service model is predatory and the customer service is non-existent when a real issue involving their subscriptions happens.
My first needle was defective. Upon reporting this, their care team got back to me quickly. I took several photos of the pen and explained exactly how it failed.
A new prescription was made and I was told that absolutely nothing in my plan would change. That was a lie.
I noticed hours after the new pen arrived that I was changed to monthly without consent which is a higher cost per month.
A male doctor, who I had no contact with, did the new prescription and changed my plan without consent after the nurses on the phone reassured me that my plan would be exactly the same.
I immediately emailed upon realising.
Nothing.
I then used their horrific AI chat bot.
Nothing.
I tried cancelling the service and went through several pages of rejecting offers (these included free dietitian advice amoung others.)
THEN, it says someone would get back in contact within 4 hours instead of letting me cancel. No one did.
I tried their live service chat and it failed on several occasions whenever I was told someone would look into it. Messages would disappear and there was an error. I have multiple screen shots of these errors. This happened several times on two different devices.
When I finally got in contact with a real person at 7PM I was told to "email them instead of using their service chat." Which I already did, several hours before but he couldn't find the record. He proceeded to try and tell me that my prescription changing was a normal experience but understood I was upset.
I was extremely distressed by this point and had lost all faith in the service.
I was thankfully given a full refund.
They said I could keep the new pen as a good will but I have 0 interest and will dispose of it at a pharmacy in the morning. I offered to return it as I have no interest or faith left.
The person kept trying to convince me to give them another chance... after faultly product then putting me on a higher cost per month plan whilst telling me the plan would be the same.
Don't use this horrific service.
I'd rather be fat than a fraud like them.
--
Edit: One of Junipers customer service representatives, Chris, got back to me by saying the person on the phone intact didn't lie... my medical plan was the same just the billing was changed whilst also saying only I could change the billing.
Idiots.
9 October 2026
Unprompted review
Reply from Hers
Hi June,
Thank you so much for sharing your experience! We're glad to hear you're making progress with your weight loss goals and that you've found our support helpful whenever you need it. We're happy to be part of your journey and look forward to continuing to support you along the way!
Warm regards,
The Juniper Team
Reply from Hers
Hi Jai,
Thank you so much for your kind feedback! We're glad to hear that you found the process quick and easy to organise and that our team provided professional support along the way. We really appreciate you taking the time to share your experience!
Warm regards,
The Juniper Team
It’s made weight loss so much easier…
It’s made weight loss so much easier for me, and there’s great support.
8 October 2026
Reply from Hers
Hi Julia,
Thank you so much for your lovely feedback! We're so glad to hear that Juniper has made your weight loss journey easier and that you've felt well supported along the way. It's wonderful to know the program has been helpful for you. We really appreciate you taking the time to share your experience!
Warm regards,
The Juniper Team
Reply from Hers
Hi Tracey,
Thank you so much for your lovely feedback! We're glad to hear you've had a positive experience with our communication and support. We're always happy to help whenever you need us, and we really appreciate you taking the time to share your experience!
Warm regards,
The Juniper Team
Reply from Hers
Hi Shiree,
Thank you so much for your kind feedback! We're glad to hear you've found our team helpful and supportive. We really appreciate you taking the time to share your experience and look forward to continuing to support you on your health journey!
Warm regards,
The Juniper Team
Everything has been streamlined and…
Everything has been streamlined and easy with juniper, no doctors appointments and scripts to fill I find it very helpful especially living out of town!
8 October 2026
Reply from Hers
Hi Britt,
Thank you so much for your lovely feedback! We're glad to hear that you've found the Juniper program easy and convenient, especially while living out of town. Making healthcare more accessible is something we really care about, so it's wonderful to know the program has been helpful for you. We appreciate you sharing your experience!
Warm regards,
The Juniper Team
Reply from Hers
Hi Debbie,
Thank you so much for your lovely feedback! We're glad to hear you've had a quick and positive experience with our team. We really appreciate you taking the time to share this and are happy to be part of your health journey.
Warm regards,
The Juniper Team
Highly recommend this program
Support has been A1. Assistant or follow up to any challenges has been quick and efficient. I’ve had a few hiccups but the response has been great. The online check in with my health coach has been helpful and very supportive. I’m feeling confident in achieving and maintaining my goals. My health mindset is positive. This medication has been literally life changing and I appreciate what Juniper has given me.
7 October 2026
Reply from Hers
Hi,
Thank you for sharing such a wonderful and heartfelt review. It truly means so much to every single member of our team!
We are sorry to hear there were a few hiccups along the way but we are so glad that the response and support when it mattered most was quick and efficient. That is exactly how it should be and we appreciate your patience throughout.
Knowing that your health coach has been such a positive and supportive presence and that you are feeling confident and positive about achieving and maintaining your goals is everything we work so hard to deliver. A positive health mindset is truly one of the most powerful things you can have on this journey and it is so lovely to hear that shining through in your words.
Life changing is everything and we are so proud and grateful to have played a part in that. Thank you for trusting us with your health journey. We look forward to continuing to support you every step of the way!
Warm regards,
The Juniper Team
Reply from Hers
Hi Jo-Ann,
Thank you for taking the time to leave a review. Easy to use is exactly what we aim for and it is great to hear that has been your experience!
We look forward to continuing to support you on your journey ahead.
Warm regards,
The Juniper Team
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