Herts Energy Academy Reviews 

930
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 418 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the training staff and instructors for being exceptionally helpful, knowledgeable, and patient throughout every single module. People note that complex subjects are broken down into easy-to-digest pieces, ensuring everyone fully understands the material before moving forward. A few other people also felt that the office team and reception staff provided wonderful support and maintained fabulous communication. Reviewers emphasize that the academy strikes a brilliant balance between theory and practical application, making the assessment process smooth and straightforward. Participants consistently recommend these courses to anyone needing professional certification or reassessment.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting instructors as helpful, knowledgeable, and... See more

User experience

Consumers find user experience to be positive, frequently highlighting the knowledgeable and supportive... See more

Service

People report positive experiences with service, highlighting excellent staff support and solid facilities... See more

Product

Customers consistently note positive experiences with product, highlighting comprehensive coverage and very... See more

Customer service

Customers had positive experiences with customer service, highlighting that the entire team is friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would like to thanks and appreciate all the help and support Herts Energy has done for me since the start of the course. Definitely would recommend to anyone new or already in the trade. Collins and... See more

Company replied

Rated 5 out of 5 stars

Really good teachers, only known provider that guarantees a pass, some teaching points differ from teacher to teacher but over all good. Parking is a slight problem, but still much better then other p... See more

Company replied

Rated 5 out of 5 stars

Done my 2nd Reassessment with Herts energy, theory part and prectical parts covered very nicely. Staff is helpful if you required any help. Recommend herts energy to anyone who want to do their reas... See more

Company replied

Rated 5 out of 5 stars

The information given and explained as many times necessary was so helpful. Dave Howlings laid back and funny yet professional delivery was brilliant 👏 Thank you for service Will be completing... See more

Company replied


Company details

  1. Training Centre

Written by the company

Whether you are a qualified professional looking to increase your skills or new to the industry and changing your career to become a Gas or Renewables engineer, choosing the right training provider is crucial to meeting your career goals. At Herts Energy we provide quality training and assessments designed to meet the high standards required by industry. As a qualified professional Gas or Renewables engineer wishing to renew or upgrade your skills we offer a range of courses. You can add Water Regulations, Hiu Repair, Air Source Heat Pumps, Unvented Hot Water or renew your ACS qualifications. ​ If you are new to the industry you will find that our courses have been specifically designed to provide you with comprehensive training delivered from state of the art facilities. We focus on ensuring that you fully understand the theory aspects and complement this with sound and extensive practical skills. Our goal is to provide you with the very best start in your new career and have created our training programs to ensure that you receive the most up to date training as a Engineer. ​ ​We pride ourselves on understanding the needs of professionals and career changers alike and offer a wide range of additional course options to help you meet your career goals. All of our trainers are qualified engineers and offer expert tuition based on significant experience in the industry.


Contact info

4.9

Excellent

TrustScore 5 out of 5

930 reviews

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No recent history of asking for reviews

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4.9

All reviews

(930)

421 reviews in the last 12 months

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Rated 5 out of 5 stars

Very professional team Paula and Hayley…

Very professional team Paula and Hayley in admin was very helpful. Dave excellent trainer who does in engaging, professional and comprehensive way for HIU

6 March 2026
Unprompted review
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Reply from Herts Energy Academy

Thank you for your positive feedback Atif.

Rated 5 out of 5 stars

Definitely one of the best training…

Definitely one of the best training centres.
Friendly, helpful tutor and admins.
Mr Dave Howlings is as good as gold.
I definitely recommend this place

5 March 2026
Unprompted review
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Reply from Herts Energy Academy

Thanks for your feedback Yordan. Its's great you would recommend Herts Energy as a training centre.

Rated 5 out of 5 stars

The training was very helpful

The training was very helpful, the course was administered very well by Dave Howlings.
The course was delivered on a professional manner.

The leaning environment was well set up and l am happy to be on this course.

6 March 2026
Unprompted review
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Reply from Herts Energy Academy

Thanks for your feedback. We are pleased you had a positive experience with Herts Energy Academy and hope you will join us for different courses in the future.

Rated 5 out of 5 stars

I have found the Herts academy new…

I have found the Herts academy new entrant acs gas engineer program very helpful and I am very confident in passing my mlp exam. Spencer and Dave are wonderful instructors and the admin team are always welcoming.

6 March 2026
Unprompted review
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Reply from Herts Energy Academy

Thank you for your feedback Hamsa, it's great you have found our team welcoming and we look forward to seeing you for your MLP Exams.

Rated 5 out of 5 stars

Would definitely recommend

Passed Today ! The course was very helpful , I learnt so much over my 6 week course , wanted to give a big thanks to some of the great instructors/trainers Steve , Dave , Collin , Bill and Spence , one step closer to pursing the career I’ve always wanted , thank you guys and the girls in the office for making this such a great experience , Thank you guys!

5 March 2026
Unprompted review
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Reply from Herts Energy Academy

Thank you for your positive feedback Kye. Congratulations on passing today, good luck with the next steps to your career we look forward to seeing you in 5 years for your re-assessments.

Rated 5 out of 5 stars

Excellent training academy

Excellent training academy. Assessors are very knowledgeable and thorough. Very helpful and friendly staff that help make the whole process very smooth. Will definitely come back to renew in five years.

5 March 2026
Unprompted review
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Reply from Herts Energy Academy

Thank you for your feedback Geoff. we are pleased you have had a positive experience with us at Herts Energy we hope to see you again.

Rated 1 out of 5 stars

Bad Customer Service!!

Although being a regular client doing my ACS reassessments, HIU course recently and booked my G3 Unvented course with them and brought them 2 more clients like myself. I missed my G3 course on the 2nd of March unintentionally because I had the date wrong. Today 5th of March I called them asking to rebook me and I was happy to pay a penalty or admin fee to do my course but I was told "You missed it and you have to pay the full amount again!", no other options. I am really disappointed. It's a good centre but the 5 star reviews you see up are all given for a prize in the centre. I never leave a bad review, but this time I really am disappointed with the bad customer service.

5 March 2026
Unprompted review
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Reply from Herts Energy Academy

Dear Ali, I am sorry you are unhappy. As per our Terms and conditions, confirmation email and joining instructions sent to you when you booked the course, payments are non refundable for non attendance. The standard terms are 7 days notice for cancellations however we can sometimes be flexible if we know in advance. This is pretty standard for any business. As you did not give us any notice the space was kept for you. If we had known in advance then we could have potentially filled this space with another student and rebooked your course for you. My colleague Paula spoke with you and agreed to refund the certification fee of £71.05 leaving the non refundable deposit of £108.95

We do not give prizes for reviews, we do give gifts for any review, good or bad, this is to incentivise leaving a review, again like most companies now. People are always encouraged to leave an honest review of our centre. We do aim for all of our customers to leave our centre having had a positive experience and this shows in our very low number of negative reviews. Thanks again for your feedback, you are welcome to collect your gift if you are ever near the centre.

Rated 5 out of 5 stars

Last few days with Herts energy

Last few days with Herts energy, couldn’t fault the company. Such a pleasant experience. Thank you to Spencer and the team 🌟

5 March 2026
Unprompted review
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Reply from Herts Energy Academy

Thank you Dale. We are pleased you have pleasant experience with Herts Energy throughout your course. We look forward to continuing to support you until the end.

Rated 5 out of 5 stars

Really good price,Great instructors

Really good price,I did the Saturdays due to work commitments, really good instructors, Dave, Colin, Spencer. Just keep revising your books. Paula and Hayley very supportive and communication is fabulous 👌 👏

4 March 2026
Unprompted review
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Reply from Herts Energy Academy

Thank you for your feedback. Its great to read you have had a positive experience with us at Herts Energy. Congratulations and good luck for the future, we will see you in 5 years.

Rated 5 out of 5 stars

Finished week 3 of gas mlp with Spencer…

Finished week 3 of gas mlp with Spencer Wells. Brilliant training as usual. Learned so much about flues and ventilation. It's surprising how much there is to know. But everything explained until understood.

27 February 2026
Unprompted review
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Reply from Herts Energy Academy

Thank you for your positive feedback Robert, we hope you enjoy week 4 as much as your first 3 weeks.

Rated 5 out of 5 stars

Excellent training course

Excellent training course. Spencer is knowledgeable, supportive, and explains in a way that’s easy to understand. Highly recommended!

28 February 2026
Unprompted review
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Reply from Herts Energy Academy

Thank you for your feedback Dee, we are pleased you are happy with your course and that you would recommend Herts Energy Academy.

Rated 5 out of 5 stars

Excellent course

Great course,lovely people.A special mention to the trainer Clark Smith,really warm,friendly and knowledgeable and knows his stuff.makes you feel welcome and puts you at ease which really helps you relax and learn things easier.i would fully recommend herts energy to anyone

28 February 2026
Unprompted review
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Reply from Herts Energy Academy

Thank you for your feedback Chris. We are pleased you are finding your gas course with us great and that you would recommend us.

Rated 5 out of 5 stars

The gold standard for Gas Safe training!

I ve been recently studying my Gas Safe certification at Herts Energy Academy, and I couldn’t be more impressed with the experience.
​The instructors are clearly experts in their field; they don't just 'teach the manual,' they share genuine industry insights that you won't find in a textbook. The balance between theory and hands-on practical work was perfect, and the workshop facilities are some of the best I’ve seen—clean, modern, and fully equipped with the latest boilers and appliances.
​What really stood out was the supportive atmosphere. The team genuinely cares about your success and takes the time to ensure you’re 100% confident before heading into assessments. If you’re looking for a training center that combines professionalism with a personal touch, this is it.
​Huge thanks to the whole team at Herts Energy.

28 February 2026
Unprompted review
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Reply from Herts Energy Academy

Thanks for your positive feedback Habib. Its great to see you feel supported during your course and that you recommend us at Herts Energy as a training centre.

Rated 5 out of 5 stars

I’m really enjoying my experience at Herts academy

I’m really enjoying my experience at Herts energy college, it’s a fantastic set up with manageable payments, staff are very helpful and are always on hand to sort out any issues. It’s very flexible and whilst i work full time self employed, I am still able to complete my gas course without affecting my income, I would recommend this course for beginners or experienced plumbers as it caters for all abilities. I’m enjoying being back in education and look forward to my Saturday sessions with Clark who’s been a huge help the whole way through my course. I would recommend it to all

28 February 2026
Unprompted review
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Reply from Herts Energy Academy

Thank you for your feedback John. Its good to see you are enjoying your course with us at Herts Energy. We hope we are able to continue our support throughout your remaining time with us.

Rated 5 out of 5 stars

Great course delivered by Clarke Smith

Great course delivered by Clarke Smith. He is very informative and helpful. Lots of appliances to test inside the office.

28 February 2026
Unprompted review
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Reply from Herts Energy Academy

Thank you Harjeet, its great to see you are having a positive experience with us at Herts Energy Academy.

Rated 5 out of 5 stars

Amazing course

Amazing course, Dave was amazing , really enjoyed my time learning ! Full of knowledge and help! Would deffo recommend

26 February 2026
Unprompted review
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Reply from Herts Energy Academy

Thanks for your positive feedback Benjamin

Rated 5 out of 5 stars

Just completed hiu training with Dave…

Just completed hiu training with Dave howlings the course was very interesting and informative and come away feeling like I learned a lot and all staff very friendly and helpful

27 February 2026
Unprompted review
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Reply from Herts Energy Academy

Thank you for your feedback for your recently completed HIU course. Its great to see you left the course feeling knowledgeable.

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