HertzUAE Reviews 

My worst car rental experience.

We ordered a car to be delivered at our Airbnb, it came 3 hours late and we couldn’t reach them, plus they forgot the seat for the kid.

Your service is so bad . you don't have responsibility to the costumer. At least manners. .we are your permanent costumer. ..buy your company hertz give us very bad experience. ..

Renting from this company was a terrible decision. I returned the car in excellent condition, with no scratches or damage whatsoever. I even made a video of the car during return, which I unfortunately deleted later.

Despite this, I was later charged 1820 AED for alleged damage to the front bumper — something I strongly dispute. It felt like a scam, but I agreed to pay only because my i dont want to risk coming back to UAE.

While I chose to settle the matter for practical reasons, I would not recommend renting from this company based on my experience.

Avoid them at all costs. Constantly tried too charge my account with more and more deposits after returning car. Left my selfie stick and car and was never found (went back 10 minutes later). Emails will not be answered. Never refunded Deposit so I had to charge the amount back with the help of my Credit Card company. DO NOT RENT WITH HERTZ IN UAE

I strongly advise against using Hertz at Dubai International Airport.

I booked a higher category vehicle online at a competitive rate. Upon arrival, I was told — without any prior notice — that my reservation had been cancelled. Yet, I was able to show the staff that the booking still appeared as active in their system, which they acknowledged.

Despite this, they forced me to accept a lower category vehicle at a higher price, with no alternative or explanation beyond blaming a so-called “pricing error”.

No apology, no gesture of goodwill — just cold, unhelpful staff and an obvious strategy: lure customers with fake prices, then cancel the booking at the counter and make them pay more for less.

Customer service is nonexistent, and there’s zero accountability. This is clearly a dishonest practice, especially shameful coming from a major international brand like Hertz.

Avoid at all costs.

I recently booked a car through the Hertz UAE website, expecting a reliable and well-maintained vehicle in line with the Hertz brand.
Unfortunately, the car I received was extremely disappointing and way below expectations. It had almost 130,000 km on it, no rear camera, and was noticeably shaky when taking off. Even more concerning, the oil indicator light kept switiching between blue and green, which felt unsafe.
This car should not have been listed as an option in the catalog, especially without any advance notice about its condition.
A car in this condition should not have been part of the available fleet — it was not what I expected from Hertz.

They took the deposit and claiming they release it after 1 month. But its now 1 month and 15 days there is no return of the deposit. I claimed dispute with my bank and bank will take another 21 to 45 business days to return my deposit. Next time if you book the car for rent with them then say we will pay you in 80 business days. Such a headache.

As a first experience i had the opportunity today. My car was for its service and the Hertz representative Mr. Waqas Ahmad called me. First he said the greetings and then followed with the enquiry of my location to replace the car with mine. As i shared him the location and i could find out the location was wrong, and I had totally forgot about it. When Mr. Waqas called again saying he reached then i understood about the location. I shared him the correct one and asked him whether he could come and without hesitation he said ok and once he reached he was very polite and had the patience to listen to my issues and noted down.The overall experience was good and Hertz Keep it up the way the employees are profiled.

we rented a car for one week the price was fair but whe we returned the car after a week they send us the invoice for traffic ticket extra but the invoice from hertz office no reference of the local traffic transport office to show us our car rental number is hertz invoice !
since we are visitor and my credit card number with them I except the payment.
I did rent a car with thrifty in abudhabi before they send me the invoice and the details from the local traffic office for the fine which I trusted them.
be careful when you rent a car with hertz always read star one and two to exam the truth

If you’re visiting Dubai, avoid renting a car at all costs. My experience with Hertz was a complete disaster, and I want to warn other travelers before they fall victim to the same predatory practices.

I rented a car from Hertz, and upon returning home, I was hit with fraudulent charges for supposed traffic violations that I am certain I didn’t commit. One of these violations was logged less than three minutes after I picked up the car! This raises serious questions about how these rental companies operate and their shady practices targeting tourists.

On top of that, Hertz provided a fake or incomplete contact number for follow-up, making it nearly impossible to dispute the charges or seek clarification. Customer service was no help either, as the U.S. branch claimed they couldn’t assist with international issues.

In the end, I was charged an extra $321.75—conveniently the same amount as my deposit—on top of the already expensive rental cost. This blatant scam left me feeling taken advantage of and deeply frustrated.

Save yourself the headache and financial loss. Dubai has excellent cab services and professional drivers readily available. They are far more reliable and affordable than dealing with rental car companies that seem to prey on tourists. Trust me, it’s not worth the risk!

Very bad , dobt choose this

Pathetic to non-existent customer-service with no avenue to escalate matters. Payments have to be made upfront and refunds take foreever. The Customer service agrnts are poorly trained and seem to speak a foreign language. The cars on the last two occasions that I used Al Futtaim Hertz were defective and cost me time and money. Overall, a very poor experience and not a company I enjoy dealing with. Not recommended if other alternatives are available.

We had a great experience with Hertz in Abu Dhabi. We were given a free upgrade for a car as it was my partner’s 30th. They inspected the car before and we returned a week later and they inspected the car again. The process was quick and efficient and we’d definitely hire a car from them again!

Awful customer service. Wouldn’t rent from them again.

If there was truly a grade below 1 star, I would be inclined to use that.
Pathetic client relations, with threats and intimidation included.
Devious and deceitful ways and means of extracting money from customers.
Letting down loyal customers with long term agreements and trust of over 4 years by suddenly increase in 38% rentals instead of doing in a gradual manner i.e. 10% per year

I believe it is best to keep away from such rental companies. With plenty of surprises along the way they are no longer your trusted and reliable partner.
There is no peace of mind dealing with them as there will always be harassing calls and intimidation to submit.

Hello i am babar from pakistan just i give my review here about management because i dont have bigs manager and supervisor number or emails .just i tell abu dhabi baranch management's totally not good service and not good attitude even with coustmers and with own staff abu dhabi branch manager and supervisor thinking thy have own compny and own rolls just the kik driver only because he asking his 7 hours overtime and one day.... and when i go to supervisor to ask why thy cut my over time the told me no resion. and told me things about ur job now because I. asking overtime .i will kik you from ur job. And nest month thy kik me from job only for this .I asking overtime. When I call to supervisors for asking sir what I have mistake he talk with me rude and no give resion. Just I review this because I want to tell our main management what happeneing with us. Plz I requested to our main management plz give us respect also even we are poor and doing job ur company. And also give respect to customers who take cars from our company. Because our coordinators telling to drivers tell customer fuckoff. Have many things to share. Butt I hope u understand. And thy kik me from work no problem I believe God InshaAllah I get good job soon. Butt please see care fully what happens back of ur eyes thnx... Goo bless you our Beautiful hertz company..... Plz any one need persanal or company driver plz let me
know.

Staff in the Hertz Hq Al Rashidiya are mostly not friendly; not smiling. Waiting time just to return the car was super long.
I really don’t know what they’re doing.
Not coming back. Worst experience!

I cannot stress enough how much I suggest you avoid Hert UAE. I am receiving invoices for so-called hire charges a nearly year after the hire was completed.

Having lived in the UAE, I do not believe the RTA has ever been more than 30 days behind on issuing fines or any other fee request.

Absolutely dreadful experience. We are being threatened with legal action for bills we don’t understand. We paid a fine we unfortunately incurred immediately. Then we started getting other bills, including ones for other people (with their personal information) on a monthly basis. Each time we have requested information about what the extra payment was for and complaints procedure. All have been ignored and another bill arrives instead. Then from a debt collector. No complaints procedure or helpline we can call on any websites.
We tried to complain to hertz uk where we paid for the hire car but 2 months later all we do is repeat online chat.
Minor point in comparison with main issue but on pick up staff slow and rude
I will never use hertz again having been a gold member for years.

They are cheap for a reason.

Awful arrogant and unhelpful customer service