Hertz Ireland Reviews 

Ordered a car for one day by phone. Asked the hire price with totally full insurance, and I got a price of €64. At the desk, I've been told that I must to pay more for the full insurance, and I must pay even more for the country border crossing. My limit was €70, but I ended with € 107. If I had known it when I was quoted, I wouldn't have hired a car.
Avoid Hertz if you don't like hidden costs.

Hertz Ireland are a shower of corporate gob***tes that should be hauled in front of a complaints ombudsman. Like the previous reviewer, they have charged me an extra days rental, accusing me of breaching the grace period of 29 minutes.
I returned the car to Kerry airport with no post inspection by Thrifty staff ie putting keys in return box. They did not respond to requests for clarification. Because, they did not communicate effectively with me, I also incurred a late payment charge.
Therefore, avoid this ‘company’ like the plague. There are other more fair operators, even at Kerry airport

Hertz/Thrifty appear to operate a business model focused on post-rental charges rather than customer care.

I rented a Ford Focus as a short-term runaround. The vehicle was marginally acceptable but poorly prepared (over-inflated tyres, overly sensitive brakes). A puncture occurred mid-rental, costing me over an hour waiting for roadside assistance.

On return, I was told everything was fine. Almost a month later, I noticed nearly €400 had been charged to my credit card with no prior communication whatsoever.

When queried, I was told a puncture counts as “damage”, despite the tyres being original with 27,000 km already on them. No notification, no courtesy email, no paperwork provided unless requested.

I rent vehicles frequently and carry independent excess insurance, which thankfully resolved the charge — but that does not excuse Hertz’s lack of transparency or professionalism.

Other major rental companies do not behave this way. I will not rent from Hertz or Thrifty again.

I tried to rent a car for the Christmas period as I am coming home from Spain to visit my family at first I was told it would be €120 and then when I confirmed my booking a few weeks before I arrived it moved to €280 and then when I arrived I was told it would be €850!? I got cover insurance from a third party but then told that the insurance would not cover so they would have to put a hold of 2 grand on my account, when I told them I did not have €2000 in my account the man was rude and did not help me and I left in tears. NEVER GO TO HERTZ

Unbelievably poor experience. We hired a vehicle for 2 days from Knock airport. We were told on hire the fuel was only partially full and therefore we only needed to return to that level (noted on paperwork). When we returned vehicle the office was closed and no one around to assess vehicle on return. 2 weeks later I had a large charge to my credit card. Queried with Hertz (many delays in comms) and they confirmed damage and refuel charges applied. I was not notified of this, and I also know there was no damage. I challenged this as a fraudulent claim from them, they refunded the charges but because the exchange rate had changed from when they charged, I’ve still ended up paying for damage that doesn’t exist and refuelling that we were told wasn’t necessary. Totally dissatisfied customer. Will not be using again.

Great rental experience, Johnny was great and helped us with our luggage.

I wish I had taken the time to read about how awful this service would be.

I showed up thinking everything was in order, only to be blindsided by hidden charges and an unexpected €4,000 deposit demand — or else I’d have to pay extra daily fees. None of this was clearly communicated in advance. It was buried deep in small print. It felt like a trap.

Worse still, the pre-existing damage on the vehicle was underreported. I was invited to take my own photos (which tells you everything), but the damage had not been documented properly. I felt totally under siege.

My experience was made unbearable by the employee's attitude. Spiteful. Cold. Dismissive. I was spoken to as if I were at fault for not reading the fine print, not as a customer asking for clarification—a wall of policy, petty power and zero empathy.

It reminded me of the worst kind of low-cost airline tactics, except this is high-price Hertz, a brand I once associated with reliability and service. Never again.

Look around. Pick a more deserving company.

AVOID!!!!! I recently rented a car from Hertz at Kerry Airport and had a very disappointing experience. I made it clear at the counter that I did not want any additional charges and was told by Josh, the salesperson handling my booking, that the paperwork I was signing was only a security deposit. In reality, extra insurance products were added without my knowledge, more than doubling the cost of my rental.

When I later questioned the charges, Josh refused to discuss them with me and passed me off to another employee. For a company that claims to pride itself on customer service, this lack of transparency and accountability is shocking.

I returned the car in perfect condition, prepaid my booking in full, and even offered to resolve this matter by phone, but Hertz stood by charges I never agreed to. Based on my experience and the many similar complaints I have since read online, this appears to be an ongoing issue — not a one-off. Insurance scammers.

I have reported Hertz Farranfore to the CCPC. The fact you are doing this not only to locals of the area but tourists of Kerry really doesn't sit well with me so i have logged complaint with the Kerry tourism board also.

Wow wish I read all the terrible reviews first. Awful experience at Kerry airport. Guy at desk was lovely while by the way getting me to sign up for over £100 hidden charges costing more than the car rental. When I called him at later date he completely changed his tone. Completely underhand behaviour and customer service of no help whatsoever. Avoid at all costs.

Zero stars review, it's a shame zero is not an option! Don't anyone rent a car from Hertz, they are thieves. Three months since I rented a car from them and still I have not received the refund which was due back to me. Customer Relations don't even answer my e-mails any more. I really wish I had read some reviews before renting from them, I certainly won't ever rent off them again or recommend anyone else to do it.

Absolute thieves! Ridiculous charges when returning my car, had it for less than 48hrs and ended up costing me in total over £3k. Just because it had a microscopic chip in the windscreen which was smaller than a cotton bud and Autoglass themselves said they wouldn’t even bother repairing it as wasn’t required. Absolutely disgusting! They said the windsceeen needed replacing but to this day they have failed to prove this has happened and cannot justify the incredible cost passed on to me. My advice, avoid this company like the plague, quite simply, thieves!! Disgusting behaviour from a company. We have reported them to the ombudsman and we are awaiting next steps!

They asked for a letter stating the credit card company will insure the car not allowing us to rent the prepaid rental unless we paid extra for the insurance that our Visa card covers. The time in the US was 4 am and the offices were closed.
The also upcharged 4.5% for the exchange and putting in their paperwork that they offered home currency or Euros. That never happened. Con artists. Don't use Hertz ever

Beware of hidden charges – disappointing service

We rented a car from Hertz and initially paid €333, as agreed when booking. When we arrived in person to pay, the staff confirmed that no additional money was needed. However, after using the car, we were charged an unexpected extra €200 due to terms that were never mentioned in person: “Some quotes—especially those from third-party sites—may exclude local taxes, airport surcharges, or government fees, which are added at pickup.”

It’s frustrating that this critical information wasn’t communicated upfront. The service was poor and misleading, and we felt caught off guard by these hidden fees.

If you’re considering renting from Hertz, make sure to ask explicitly about any additional charges—otherwise, you could end up paying much more than expected.

Horrible experience. Booked online €160 or so I thought. Ended up paying over €400 at desk. Unfortunately got a puncture. Total cost of puncture well over €200 . A small bit over the top. Found bill itemised and to my horror they charged nearly €90 to change the tyre, what a rip off. Nobody could prove that it was not just a leaky valve. Will not darken door step ever. Pure daylight robbers. 🤔👎👎👎👎

Renting in Shannon airport for over 30 years and now feel robbed of nearly €949 from this company! Their pictures focused more on damage to body of car but not on the tiny wind screen scratch which cannot been seen on their pictures due to reflection and on my picture after they decided I was responsible for that tiny scratch. No course of appeal as it was noticed after I handed back and I have no recollection what so ever of any hit to window (tiny) and wish I could post their and my picture here but can’t. Don’t use them full stop!!

This company is so irresponsible that they don’t even know what a Revolut credit card is. They don’t know that a Revolut credit card can be either Visa or Mastercard. Because of this, they didn’t accept my credit card and even refused to try it. Due to this last-minute action, I was put in a difficult situation and also lost money because of the cancellation. #revolut #hertz #hertzglobal #hertzintermational #flex

I sent details by e-mail as you requested. still there is not update. I lost 100 euro because of refund policy. which is not my mistake !!!!!!

Awful experience at Dublin airport. Stefan on the desk didn’t ever give me the option of the lowest level of cover and so what I thought was a €150 hire turned into €550 hire. I have since been dealing with ‘customer service’ to try and sort this and it’s been a nightmare and nobody cares. What’s more, I just spoke with Derek, the head of customer services in Ireland, and frankly it was the most unprofessional and bizarre conversation I’ve ever had. He was passive aggressive throughout and actually quite mean. It has really taken me aback! I will never be using Hertz again. I did manage to speak to one guy called Paul Manning who was a delight, a shame they don’t have more of him in their company!

If I could rate a negative I would! They charged us $3500 for a scratch on the mirror!!

I've rented cars from different companies at Dublin Airport for years, and Hertz are by far the worst.

Since last May, I’ve been chasing them to return a deposit they are still holding. Despite my bank confirming no refund was ever received, Hertz continue to insist the money was sent back. Their responses are generic, irrelevant and clearly written by AI.

To make matters worse, after I returned the car, they made multiple attempts to take additional money from my account, even setting up a “recurring payment” without authorisation.

I’ve lost count of the emails I’ve sent, all to no avail. I would strongly advise avoiding Hertz at Dublin Airport.

If I was able to give negative Stars, I would. Absolutely dishonest and horrendous experience. They rented me a vehicle in bad shape, only drove it for a little while before it had a major mechanical failure. They charged me ~$2250 for a bad clutch, and said I was the one that caused the issue. I submitted a rebuttal, but they said if the car was in bad shape, I should have said something even though the failure was the first significant sign of the issues. They also triple charged me for the rental period, but eventually corrected the overcharge after I filled a complaint. DO NOT RENT FROM THIS COMPANY. I recommend reporting them to the Irish Consumer Protection Authorities (CCPC and ECC Ireland), also, submit a complain to Hertz International, as this company is a Licensee of Hertz.