Dreadful service
We called HE Services to ask if they would deliver a 50 tonne crawler crane for us, they said they could and we agreed a price.
They turned up 2 hours late, with an unsuitable trailer and without adequate chains to secure the machine. In short HE Services failed miserably to offer the service we had agreed on.
This cost me £200 in labour for my staff and an expert crane driver to be there to load it.
They agreed that they had let us down, but when I asked for my costs to be reimbursed they refused and said that they would only offer me a credit on account. I explained that this was unreasonable as we do not move plant generally and would obviously not use them again if we were to, so I just asked that my costs were covered.
They flat refused, so we are left out of pocket.
This is a dreadful way for a company to behave.
Reply from H. E. Services (Plant Hire) Ltd - Ashford
Thank you so much for sharing your thoughts with us. We genuinely appreciate your feedback and the opportunity to discuss it with you personally. While we understand there may be differing perspectives, your comments are important to us. As a gesture of goodwill, we've proposed a resolution to ensure you're not inconvenienced financially. We would be delighted to assist further whenever you're ready to take advantage of this offer. Your satisfaction is our top priority, and we're here to make things right for you.
