Hestan Culinary Reviews 66

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality, beautiful craftsmanship, and sturdy construction, often describing them as a worthwhile investment for "lifetime cookware." Many people highlight the ease of ordering and the impressively fast delivery service, noting that items arrive well-packaged and promptly. Reviewers are particularly satisfied with the cooking performance, ease of cleaning, and the overall aesthetic appeal of the products. However, some people were dissatisfied with issues related to missing items in their orders or non-responsive customer service when problems arose. A few other people also felt that the lids were not ideal or that some products, like a free hot plate, were wired for different regions, causing inconvenience.

What people talk about most

Product

Users describe positive interactions with the product, highlighting its exceptional quality, robust build,... See more

Quality

Customers had positive experiences with quality. Reviewers are blown away by the quality of cooking achieved... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the fast delivery times, with... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the easy online ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful pan, packaging, seemless online ordering AND FAST shipment! Unfortunately, Calphalon is no longer making the "Elite" collection and we were in desperate need of replacement frypans. The "Pre... See more

Rated 5 out of 5 stars

Learnt about Hestan when researching stainless steel pans and saw a video that described their quality, I live in Australia and their pans are almost impossible to find here so had to order them overs... See more

Rated 5 out of 5 stars

Ordering was easy, and delivery was impressively fast. I purchased the Hestan NanoBond set and have already used it for frying steaks and fish, as well as making pasta sauces and stews, all with a... See more

Rated 5 out of 5 stars

Superb high quality roasting tins, fast delivery and very well packed. These tins make all my cheaper tins redundant! They are heavy gauge, sturdy, cook well and also look beautiful. I am gradually re... See more


Company details

  1. #70 of 92 best companies in Kitchenware Shop
  2. #202 of 229 best companies in Homewares Shop
  3. #113 of 135 best companies in Kitchen supply shop

About Hestan Culinary

Written by the company

At Hestan, we believe the kitchen is the heart of every home. It’s where we make memories with fresh cake batter and fingertip tastings, or share an intimate meal with friends and family. That’s why we put so much thought into every product we make.

Each collection of Hestan cookware is built with thoughtful innovation and meticulous craftsmanship for a lifetime of beautiful performance. In fact, acclaimed chefs trust Hestan in the world’s most demanding kitchens. So, what’s the Hestan difference?

Handcrafted in Italy
Raising the standard of stainless steel cookware with attention to detail. All Hestan cookware is meticulously handcrafted in Italy.

Sealed Rims
Our rims are sealed and encapsulated in stainless steel to prevent exposed aluminum, delamination or separation. This makes Hestan cookware 100% dishwasher safe and built to last a lifetime.

Flush Rivets
Sometimes the smallest innovation can make the biggest difference, like our chef-inspired flush rivets. They make Hestan cookware extremely easy to clean by preventing food build up, and stacking is a perfect fit for easy storage.

ProCore Aluminum
Our exclusive triple-bonded stainless steel base delivers 35% greater heat conductivity for faster, more consistent heating, plus faster recovery time. So you can stay in control of the temperature and timing.

Shop Cookware Contact Us

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

66 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Customer Service non-responsive

Customer Service non-responsive.

9 February 2026
Unprompted review
Hestan Culinary logo

Reply from Hestan Culinary

We’re sorry to hear this and understand how frustrating that must feel.

We’ve sent a request for your information so we can locate your enquiry and review this properly. Once we have those details, we’ll make sure this is followed up as quickly as possible.

Rated 1 out of 5 stars

More than a week and I still have no…

More than a week and I still have no news of where the item is, that I paid

30 March 2026
Hestan Culinary logo

Reply from Hestan Culinary

Thanks for your message — I completely understand your concern.

I’ve checked the tracking, and your parcel is still within the UPS network and in transit. This suggests a delay rather than a dispatch issue, which can occasionally happen with couriers.

We’ll continue to monitor this and will reach out to you via email with an update shortly. Thanks for your patience.

Rated 5 out of 5 stars

Blown away by the quality

There is not very much to say about this product. This is my very first high quality pans set and I am just blown away by the quality of cooking you can achieve. It did take some learning to make sure to use the pans properly and avoid food to get stuck on it, nothing that a couple of video on youtube can't fix. Highly recommended

10 November 2025
Rated 5 out of 5 stars

Superb high quality roasting tins

Superb high quality roasting tins, fast delivery and very well packed. These tins make all my cheaper tins redundant! They are heavy gauge, sturdy, cook well and also look beautiful. I am gradually replacing all my tins with Hestan tins, as and when I can afford it

2 February 2026
Rated 5 out of 5 stars

IT SOUNDS WEIRD

IT SOUNDS WEIRD, but I have to say all food tastes so much better now, my GF is amazed as well. I don't care if its placebo, IT SOUNDS WEIRD, but I have to say all food tastes so much better now. My GF is amazed as well. I don't care if it's a placebo; I just love this new saucepan. It's beautiful and makes the kitchen granite look even better as a background. Easy to clean as well. However, there is a light-reflection pattern that looks like miscolouration after it's been used. I think it's due to this nanotechnological titanium bonding having something to do with light wavelength, but who cares anyway ... just love this new saucepan. It's beautiful and makes the kitchen granite look even better as a background. Easy clean as well, however there is some light reflection pattern that looks like miscolouration after its been used, I think its due to this nanotechnological titanium bonding having something to do with light wavelenght, but who cares anyway ...

19 January 2026
Rated 1 out of 5 stars

Customer service

I had a problem with a baking pan the first time I used it and they don’t respond to emails. It took a month for them to reply to request images, now I’m waiting another month for them to respond back. It’s like they have one person working there.

13 January 2026
Unprompted review
Hestan Culinary logo

Reply from Hestan Culinary

Hello Olga

We sincerely apologise for not being able to respond to you promptly. I have been unable to find a record of your contact with our UK office under the reference number supplied.

Please can you click on the below link to get in touch regarding your order and we will look into this as a matter of urgency

kind regards
Rachel

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