The silent dog nail grinder is the best, my vet couldn’t even get her back nails done, but I did😀 was so happy I finally found a product that exactly works, thank you so much heusom company for makin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with an item not quite working out for my dog, so I reached out to their support team. They were incredibly understanding, polite, and quick to respond. They provided fantastic trouble... See more
Company replied
When I contacted them to help me get my cat accustomed to the groomer they replied in short order with helpful advice and ideas. They always communicated in a timely manner answering my questions and... See more
Company replied
I am so impressed with the customer service received with the purchase of a nail grinder. The charge cable was loose and within an hour of my email to Heusom, I received a response and solution to th... See more
Company replied
Contact info
700 Main Street, Bangor, Maine, 04401, United States of America, 04401, Bangor, United States
- +1 (833) 700 4384
- help@heusom.com
- heusom.com
4.6
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
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Great customer service
Great customer service
Great product and highly recommend
28 May 2026
Unprompted review
Reply from Heusom
Hi Herman,
Thank you so much for your kind feedback!
We’re delighted to hear that you’re happy with both the Silent Groom Pro and the support you received from our team. Creating products that make grooming easier and less stressful, while providing exceptional customer service, is exactly what we strive for.
Your recommendation truly means a lot to us, and we sincerely appreciate you taking the time to share your experience.
– The Heusom Team
A lot quieter and quicker than other…
A lot quieter and quicker than other grinders we have tried, and customer is very helpful
28 May 2026
Unprompted review
Reply from Heusom
Hi Nicole,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that the Silent Groom Pro was noticeably quieter and quicker than other grinders you’ve tried. Creating a calmer, more comfortable grooming experience for pets while still being effective is exactly what we designed it for.
We’re also delighted to hear that our customer service team was helpful and supportive. Providing excellent service alongside a great product is something we care deeply about.
Thank you again for your support and for taking the time to share your experience with us!
– The Heusom Team
I had an issue with an item not quite…
I had an issue with an item not quite working out for my dog, so I reached out to their support team. They were incredibly understanding, polite, and quick to respond. They provided fantastic troubleshooting tips and went above and beyond to make sure I was taken care of. Truly excellent customer service—highly recommend!
28 May 2026
Unprompted review
Reply from Heusom
Hi Mona,
Thank you so much for your thoughtful and wonderful review!
We completely understand that every dog is different, so we’re really glad our support team was able to provide helpful troubleshooting tips and make sure you felt supported throughout the process.
Your kind words about our team’s understanding, responsiveness, and care truly mean a lot to us. Going above and beyond for our customers and their pets is exactly what we strive for.
Thank you again for your recommendation and support!
— The Heusom Team
Great communications
Great communications. Very helpful and accommodating with additional advice. Recommend 100%
28 May 2026
Unprompted review
Reply from Heusom
Hi Rachel,
Thank you so much for your wonderful review!
We’re delighted to hear that you found our communication helpful, accommodating, and supportive throughout your experience. Providing responsive service and helpful advice is exactly what we strive for.
Your recommendation truly means a lot to us, and we sincerely appreciate your support!
— The Heusom Team
Excellent customer service
I. mis-ordered and got additional product. When I discovered I intended to respond and delete the extra item, but they had figured it out and responded to me with a an offer to delete the extra item.Seldom have I had that experience!
27 May 2026
Unprompted review
Reply from Heusom
Hi Tom,
Thank you so much for your thoughtful review!
We’re really glad our team was able to catch the duplicate item quickly and help resolve it before it became a bigger inconvenience for you. Providing proactive and attentive customer service is something we truly strive for.
Your kind words mean a lot to us, especially hearing that this stood out as a rare experience.
Thank you again for your support!
— The Heusom Team
Outstanding customer service and…
Outstanding customer service and support!
27 May 2026
Unprompted review
Reply from Heusom
Hi Kimberly,
Thank you so much for your wonderful review!
We’re truly delighted to hear that you had such a positive experience with our customer service and support team. Providing caring, responsive, and reliable support is exactly what we strive for.
Your kind words mean a lot to us, and we sincerely appreciate your support!
— The Heusom Team
Heusom customer service is great
Heusom customer service is great! They responded very quickly and resolved my issue right away. Very good experience!
24 May 2026
Unprompted review
Reply from Heusom
Hi JP,
Thank you so much for your kind review!
We’re delighted to hear that our customer service team was able to respond quickly and resolve your issue right away. Providing fast and helpful support is exactly what we strive for.
We truly appreciate your support and are so glad you had a positive experience with us!
— The Heusom Team
Prompt Customer Service
Customer service was prompt in answering my questions and concerns. They offered a tutorial and further instruction in how to present the process of nail trim to my nervous dog. Thank you.
27 May 2026
Unprompted review
Reply from Heusom
Hi Clarissa,
Thank you so much for your thoughtful review!
We completely understand that introducing nail care to a nervous dog can take patience and reassurance, so we’re really glad our team was able to provide guidance, tutorials, and helpful tips to support you through the process.
Providing prompt and caring customer support is exactly what we strive for, and we truly appreciate your kind words.
Thank you again for your support!
— The Heusom Team
I made a mistake and ordered twice the…
I made a mistake and ordered twice the same product. I wrote to customer services few minutes later to cancel 1 of the 2 orders and the response was very fast and effective. Thanks for you very good support!
27 May 2026
Unprompted review
Reply from Heusom
Hi Annie,
Thank you so much for your kind review!
We’re really glad our customer service team was able to quickly help correct the duplicate order and make the process easy and stress-free for you.
Providing fast and effective support is exactly what we strive for, and we truly appreciate your kind words.
Thank you again for your support!
— The Heusom Team
Problem solved
Packaging arrived open and product missing due to bad handling by usps. Customer service sending replacement. Hopefully to receive balance of order soon.
27 May 2026
Unprompted review
Reply from Heusom
Hi Lori,
Thank you for your review and for your patience throughout the situation.
We’re really sorry that your package arrived opened and that items were missing due to the handling during delivery. We’re glad our customer service team was able to quickly arrange a replacement for you.
We truly appreciate your understanding, and we hope the rest of your order arrives safely very soon!
— The Heusom Team
Daisy’s customer service has been…
Daisy’s customer service has been outstanding! I appreciate your help.
4 May 2026
Unprompted review
Reply from Heusom
Hi Colleen,
Thank you so much for your kind review!
We’re delighted to hear that Daisy provided outstanding customer service and was able to help you. We’ll be sure to pass along your kind words to her, she’ll truly appreciate them.
Thank you again for your support!
— The Heusom Team
The Heusom Silent Groomer…
I purchased the Heusom Silent Groomer for my dachshund puppy. I wanted a tool that would be comfortable for both of us and the Heusom groomer has proven to be that tool. I use it weekly and my puppy actually comes to me, for his grooming session, when I turn it on. It’s quiet, and is efficient and effective to get the job done! I have ordered extra grinder heads and customer service was very helpful with any questions I had regarding the tool and my order. No more scary nail clippers for me and my puppy, Bailey! I would highly recommend to give the Heusom groomer a try.
27 May 2026
Unprompted review
Reply from Heusom
Hi Karen,
Thank you so much for your wonderful and detailed review!
We’re absolutely delighted to hear that the Silent Groom Pro has been such a positive experience for both you and Bailey. Knowing that your dachshund puppy actually comes to you for grooming sessions is exactly the kind of stress-free experience we hope to create for pets and their owners.
It’s also great to hear that our customer service team was able to help with your questions and extra grinder head order.
Thank you for your recommendation and for trusting Heusom to be part of Bailey’s grooming routine. No more scary nail clippers indeed!
— The Heusom Team
Customer support is the BEST
Customer support is super responsive and helpful and offers tips to make the grinder work! I would buy again from this company solely for the customer service!
27 May 2026
Unprompted review
Reply from Heusom
Hi ARomero,
Thank you so much for your amazing review!
We’re thrilled to hear that our customer support team was responsive, helpful, and able to provide useful tips to help you get the best experience with the grinder.
Hearing that you would buy from us again because of the customer service truly means the world to us. We genuinely care about supporting both pets and their owners every step of the way.
Thank you again for your support and kind words!
— The Heusom Team
Great experience with quick responses…
Great experience with quick responses and helpful tips on how to get your pet comfortable with the tool.
4 May 2026
Unprompted review
Reply from Heusom
Hi Colleen,
Thank you so much for your kind review!
We’re really glad to hear that you had a great experience with our team and found the tips helpful for getting your pet more comfortable with the tool.
Helping pets and their owners have a calmer, more positive grooming experience is exactly what we strive for.
We truly appreciate your support!
— The Heusom Team
Excellent service and a great product
Excellent service and a great product. I had a small issue, but with one email to the customer service team, I was listened to and really looked after. The issue was resolved, and I am really pleased. I highly recommend it, as you can really have confidence in the product and the customer service backup. A rarity in this day and age, a company that actual cares about their customers! Thank you!
27 May 2026
Unprompted review
Reply from Heusom
Hi Andy,
Thank you so much for your wonderful and thoughtful review!
We’re delighted to hear that our customer service team was able to quickly assist you, resolve the issue, and make you feel genuinely cared for throughout the process.
Your kind words about both our product and our support truly mean a lot to us. We work hard to provide not only quality products, but also the kind of customer care that gives people confidence and peace of mind.
Thank you as well for your recommendation and support. Hearing that you feel we truly care about our customers is incredibly rewarding.
— The Heusom Team
Awesome Customer Service
Sincere thanks for the excellent support I recently received from your team, and specifically from Stephanie. She was incredibly understanding regarding our cat's difficult start to life and the fact that the nail trimmer unfortunately caused her distress.
I want to clarify that we do not believe this is a reflection of the product itself, as our cat is often easily startled by new things. We truly appreciate your empathy.
Thank you again for the wonderful service.
27 May 2026
Unprompted review
Reply from Heusom
Hi Jeanette,
Thank you so much for your thoughtful and kind review!
We truly appreciate your understanding and your kind words about Stephanie and our support team. We completely understand that some pets, especially those with difficult past experiences, can be more sensitive to new sounds and sensations, and we’re grateful you shared that context with us.
It means a great deal to hear that you felt supported and understood throughout the experience. We’ll be sure to pass along your heartfelt message to Stephanie, she’ll truly appreciate it.
Thank you again for your kindness and support!
— The Heusom Team
Order mix up
I had a mix up with my order and I called customer service and left a message, and also sent an email. I got a call back within 10 minutes and was told that everything had been corrected with the order and a refund had been issued for the difference! I really appreciate the prompt attention and resolution to the issue, and look forward to using the Paw Trimmer on my pup!
Excellent customer service and products!!
27 May 2026
Unprompted review
Reply from Heusom
Hi Lisa,
Thank you so much for your wonderful review!
We’re really glad our team was able to quickly respond, correct the order mix-up, and process the refund for you right away. Providing prompt and hassle-free support is exactly what we strive for.
It’s also great to hear that you’re looking forward to using the Paw Trimmer with your pup!
Thank you again for your kind words and support, we truly appreciate it!
— The Heusom Team
It's not silent Do Not Buy
It's not silent, it's the second Heusom dog nail cutting item I've bought, I thought the second one might had been better than the first but the items are exactly the same so a BIG no no from me don't buy it don't waste your money and you can't send them back to Heusom as it costs a fortune
6 May 2026
Unprompted review
Reply from Heusom
Hi Julie,
We’re really sorry to hear that the Silent Groom Pro did not meet your expectations, especially after giving our products another try.
While the grinder is designed to operate at a lower noise level than many traditional nail grinders, we understand that sensitivity to sound and vibration can vary from pet to pet and person to person.
We’re also sorry to hear that the return shipping costs felt frustrating and inconvenient for you.
We appreciate you taking the time to share your honest feedback. You can reach us at help@heusom.com
if there’s anything else we can help with.
— The Heusom Team
The company responded immediately and…
The company responded immediately and addressed my problem. Excellent service.
26 May 2026
Unprompted review
Reply from Heusom
Hi Elizabeth,
Thank you so much for your kind review!
We’re delighted to hear that our team was able to respond immediately and quickly address your concern. Providing prompt and helpful service is exactly what we strive for.
We truly appreciate your support and kind words!
— The Heusom Team
Great customer service
Great customer service. I had some issues getting my cat used to the equipment, but Heusom replied to my email straight away, with next steps to try with the cat and return options. I can’t fault their speed, professionalism and care.
27 May 2026
Unprompted review
Reply from Heusom
Hi Kirsty,
Thank you so much for your thoughtful review!
We completely understand that helping cats adjust to new grooming tools can take time, so we’re really glad our team was able to quickly provide guidance, suggestions, and support along the way.
Your kind words about our speed, professionalism, and care truly mean a lot to us. We genuinely want every customer and pet to have the best possible experience.
Thank you again for your support!
— The Heusom Team
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