The silent dog nail grinder is the best, my vet couldn’t even get her back nails done, but I did😀 was so happy I finally found a product that exactly works, thank you so much heusom company for makin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with an item not quite working out for my dog, so I reached out to their support team. They were incredibly understanding, polite, and quick to respond. They provided fantastic trouble... See more
Company replied
When I contacted them to help me get my cat accustomed to the groomer they replied in short order with helpful advice and ideas. They always communicated in a timely manner answering my questions and... See more
Company replied
I am so impressed with the customer service received with the purchase of a nail grinder. The charge cable was loose and within an hour of my email to Heusom, I received a response and solution to th... See more
Company replied
Contact info
700 Main Street, Bangor, Maine, 04401, United States of America, 04401, Bangor, United States
- +1 (833) 700 4384
- help@heusom.com
- heusom.com
4.6
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
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Gliedyl was very helpful in getting my…
Gliedyl was very helpful in getting my order processed. I am not good at this ordering over internet because I am 74 years old. I greatly appreciated her help.
22 May 2026
Unprompted review
Reply from Heusom
Hi Laura,
Thank you so much for your kind review!
We’re delighted to hear that Gliedyl was able to help you with your order and make the process easier for you. Providing patient and supportive assistance is very important to us, and we’re so glad she was there to help.
We truly appreciate your support and kind words!
— The Heusom Team
This product is NOT designed for cats
This product is NOT designed for cats! (And, doesn't work for dogs) It is a scam. It doesn't grind for crap, vibrates like hell, and believe me, your pet will hear it from the back room! The worst part is the "shield" that creates a gap between a rough, spinning wheel and the fixed, stationary "tool". It grabs claws and doesn't let go. If you value your pet, you will avoid this like the plague. Notice the AI "response"–they are obviously NOT concerned about their customers, pets, or anything but turning a warehouse full of defective crap into money. DO NOT LOSE YOUR MONEY TO THESE SCAMMERS!
13 May 2026
Unprompted review
Reply from Heusom
Hi Eric,
We’re really sorry to hear about your experience and completely understand your frustration.
The Silent Groom Pro is designed to provide a gentler alternative to traditional nail trimming, but we understand that not every pet reacts the same way to the sound, vibration, or grinding sensation. We’re especially sorry to hear that you felt concerned about the shield design and your pet’s comfort during use.
We take feedback like this seriously, and we appreciate you taking the time to share your concerns. You can reach us at help@heusom.com if there’s anything else we can help with.
— The Heusom Team
The customer service was very easy to…
The customer service was very easy to work with and very accommodating. A very positive experience.
22 May 2026
Unprompted review
Reply from Heusom
Hi Pam,
Thank you so much for your wonderful review!
We’re really glad to hear that you found our customer service team easy to work with and accommodating. Providing a smooth and positive experience is exactly what we strive for.
We truly appreciate your support!
— The Heusom Team
Very supportive and quick to respond…
Very supportive and quick to respond customer support.
22 May 2026
Unprompted review
Reply from Heusom
Hi Bk,
Thank you so much for your kind review!
We’re delighted to hear that you found our customer support team supportive and quick to respond. Providing timely and helpful assistance is something we truly care about.
We appreciate your support and feedback!
— The Heusom Team
I was very pleased with how nice and…
I was very pleased with how nice and helpful everyone I talked to was. I’ve had some bad experiences with customer service and the customer service for Heusom is honestly fantastic. They helped me figure out what I needed and I was always able to communicate with them.
22 May 2026
Unprompted review
Reply from Heusom
Hi Michelle,
Thank you so much for your thoughtful review!
We’re truly delighted to hear that our team was able to provide the kind, helpful, and responsive support you deserved. We understand how frustrating poor customer service experiences can be, so your kind words about our team mean a great deal to us.
We’re especially glad you always felt able to communicate with us and get the help you needed.
Thank you again for your support!
— The Heusom Team
Very responsive and took can of the…
Very responsive and took can of the issue with no problems
22 May 2026
Unprompted review
Reply from Heusom
Hi Jill,
Thank you so much for your kind review!
We’re really glad to hear that our team was responsive and able to take care of the issue smoothly for you. Providing quick and hassle-free support is exactly what we strive for.
We truly appreciate your support!
— The Heusom Team
Customer service was immediately on my…
Customer service was immediately on my situation and we resolved my problem the best way possible and was lightening fast with each communication .... truly tuned into the welfare of their customers ....I am grateful and impressed!
21 May 2026
Unprompted review
Reply from Heusom
Hi Barbara,
Thank you so much for your thoughtful review!
We’re delighted to hear that our team was able to respond quickly and work with you to resolve the situation in the best way possible. Providing fast, caring, and attentive support is exactly what we strive for.
Your kind words truly mean a lot to us, and we sincerely appreciate your support!
— The Heusom Team
Customer service rep was wonderful
Customer service rep was extremely helpful. Thank you for your help
22 May 2026
Unprompted review
Reply from Heusom
Hi Nicole,
Thank you so much for your kind review!
We’re delighted to hear that our customer service representative was so helpful and able to assist you. Your kind words truly mean a lot to us.
Thank you again for your support!
— The Heusom Team
The problem was resolved quicky
21 May 2026
Unprompted review
Reply from Heusom
Hi Mary,
Thank you so much for your kind review!
We’re really glad to hear that your issue was resolved quickly. Providing fast and helpful support is exactly what we strive for.
We truly appreciate your support!
— The Heusom Team
Wow very responsive and prompt customer…
Wow very responsive and prompt customer service support. Impressive
J. Hernandez
21 May 2026
Unprompted review
Reply from Heusom
Hi J. Hernandez,
Thank you so much for your kind review!
We’re delighted to hear that you found our customer service team responsive and prompt. Providing quick and helpful support is something we truly strive for.
Your kind words mean a lot to us, and we sincerely appreciate your support!
— The Heusom Team
Excellent communication and customer…
Excellent communication and customer service, and the product works really well. My dog was sleeping while getting nails done!
It's seems unusual these days to get both an excellent product, and excellent/personal customer service. I'll pass their name onto others!
21 May 2026
Unprompted review
Reply from Heusom
Hi there,
Thank you so much for your wonderful review!
We’re thrilled to hear that the Silent Groom Pro worked so well for your dog, especially hearing that your pup was sleeping during nail trims, that’s exactly the calm and stress-free experience we hope to create.
Your kind words about both our product and customer service truly mean a lot to us. We believe pet owners deserve both a quality product and genuine, personal support.
Thank you as well for recommending us to others, we sincerely appreciate your support!
— The Heusom Team
I love my dog nail trimmer
I love my dog nail trimmer, would not purchase any other one as long as I can get silent droom by pro. I would recommend anyone that has a pet to purchase them.
21 May 2026
Unprompted review
Reply from Heusom
Hi Phylis,
Thank you so much for your wonderful review!
We’re absolutely thrilled to hear how much you love your Silent Groom Pro and that it has become your go-to nail trimmer for your dog. That kind of trust and support truly means the world to us.
We also sincerely appreciate your recommendation to other pet owners. Hearing feedback like this is exactly why we do what we do.
Thank you again for your support!
— The Heusom Team
Excellent Customer Service
I spoke to Gliedyl on the phone today. She was so helpful concerning my order. I was confused on how to track it and I had some issues and she helped me tremendously!
Gliedyl went above and beyond and made my experience wonderful. I can’t wait to try the Heusom Silent Groom Pro Trimmer on my dog when it arrives! I’m excited
Thanks Gliedyl
Marjorie Savage
21 May 2026
Unprompted review
Reply from Heusom
Hi Marjorie,
Thank you so much for your wonderful and thoughtful review!
We’re delighted to hear that Gliedyl was able to help you with your tracking questions and provide such supportive assistance throughout the process. Going above and beyond for our customers is exactly what we strive for.
We’ll be sure to pass along your kind words to her, she’ll truly appreciate them.
We’re also excited for you to receive your Silent Groom Pro, and we hope you and your dog absolutely love it!
Thank you again for your support!
— The Heusom Team
Excellent product and Conpany
The ordering process was simple and any questions were answered timely. The product arrived promptly and was just as they said it would be. I would say the best experience I have had in a long time ordering anything online.
21 May 2026
Unprompted review
Reply from Heusom
Hi Debbie,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that your entire experience with Heusom — from the ordering process to customer support and product delivery — was smooth, prompt, and exactly as expected. Providing quality products alongside responsive service and a stress-free customer experience is something we care deeply about.
Hearing that this was one of the best online ordering experiences you’ve had in a long time truly means a great deal to our entire team.
Thank you again for your trust, support, and for taking the time to share your experience with us!
– The Heusom Team
The customer service representative was…
The customer service representative was very helpful and kind. She made it very easy for me to return the item. Thanks for all your help,
18 May 2026
Unprompted review
Reply from Heusom
Hi Janet,
Thank you so much for your kind feedback!
We’re delighted to hear that our customer service representative was able to assist you with kindness and make the return process easy and smooth for you. Providing helpful, understanding support and making sure our customers feel taken care of is something we care deeply about.
We truly appreciate your kind words and thank you again for taking the time to share your experience with us.
– The Heusom Team
I accidentally ordered 2 units when I…
I accidentally ordered 2 units when I only needed one. I reached out to customer service to assist in updating my order. They responded within the hour. Processed the order and called me to confirm receipt. Great customer service thank you!
21 May 2026
Unprompted review
Reply from Heusom
Hi Jennifer,
Thank you so much for your kind feedback!
We’re very happy to hear that our customer service team was able to quickly assist with updating your order and make the process smooth and stress-free for you. Providing fast, attentive support and making sure our customers feel well taken care of is something we care deeply about.
We truly appreciate you taking the time to share your experience with us, and we’re so glad we could help resolve everything quickly.
– The Heusom Team
Buddy and I love the Heusom Toenail Grinder
My dog Buddy was very afraid to have his toenails trimmed. He shook and tried to hide, and because he was so stressed by the process, I didn't want to do it. I bought the Heusom toenail grinder and tried it. At first, he shook, but by the end he was calm and restful. Now we both don't mind trimming his toenails. I truly recommend this product. I just wish I would have gotten it sooner!
21 May 2026
Unprompted review
Reply from Heusom
Hi Susan,
Thank you so much for sharing your wonderful experience with the Silent Groom Pro!
We know how stressful nail trims can be for dogs like Buddy, so it’s incredibly rewarding to hear that what once caused fear and anxiety gradually became a calm and comfortable experience for both of you. Hearing that Buddy was able to relax by the end of the session is exactly the kind of progress we hoped to help create with the Silent Groom Pro.
It’s also wonderful to hear that nail care has now become something neither of you dreads anymore. That kind of transformation truly means so much to our team.
Thank you again for your kind recommendation and for trusting Heusom with Buddy’s grooming care. Give Buddy some extra love from all of us at Heusom!
– The Heusom Team
The customer service was absolutely the…
The customer service was absolutely the best!
21 May 2026
Unprompted review
Reply from Heusom
Hi Janet,
Thank you so much for your kind words!
We’re truly delighted to hear that you had such a positive experience with our customer service team. Providing thoughtful, responsive, and genuinely caring support is something we care deeply about, so your feedback truly means a lot to us.
Thank you again for your support and for taking the time to share your experience with Heusom!
– The Heusom Team
When my order didn't arrive as expected…
When my order didn't arrive as expected (and the tracking number said delivery had expired, I reached out to them and asked for a refund as I a bit concerned about this business. They replied immediately, apologized, and said they would get another order sent out right away. They even provided extra drill bits free of charge which really indicated to me they cared about me as a customer.
21 May 2026
Unprompted review
Reply from Heusom
Hi Tanja,
Thank you so much for taking the time to share your experience with us.
We understand how concerning it can be when tracking information doesn’t look right or a package doesn’t arrive as expected, so we’re very happy to hear that our team was able to respond quickly and help resolve the situation for you.
Providing a prompt solution and making sure our customers feel supported and valued is something we care deeply about. We’re especially glad that the extra drill bits helped show our appreciation for your patience and trust throughout the process.
Thank you again for your kind words and for giving us the opportunity to make things right. We truly appreciate your support!
– The Heusom Team
The customer service provided was amazing!
The customer service provided was absolutely amazing! The agents were very kind and helpful. Rarely have I encountered such wonderful service and friendly people. I 100% recommend them! AAAAAAAA+++++++
21 May 2026
Unprompted review
Reply from Heusom
Hi Deannea,
Thank you so much for your incredibly kind words!
We’re truly honored to hear that you had such a wonderful experience with our customer service team. Providing kind, friendly, and genuinely helpful support is something we care deeply about, so it means a great deal to know that our team made such a positive impression on you.
Your recommendation and enthusiastic feedback absolutely made our day! Thank you again for your trust, support, and for taking the time to share your experience with us.
– The Heusom Team
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