Bought the first abby box over a year ago. Some learning curve but not much and not difficult. Can only grow auto flowers without moving to a tent as anything else literally outgrown the box. We liked... See more
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Review summary
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The perfect product for beginners and those who wanna dive into growing at all. Very helpful and supportive services. I do have one complaint though. The Abby store needs to be updated and refined and... See more
My experience with the box and customer has been really good so far all of the agents are helpful. I would like to talk to someone at times for faster service thst would be my only ask.
Company replied
Dislike: I accidentally started the flush mode to early. No way to take it back. I just have to ignore Abby instructions and it keeps telling me to FLUSH but plant needs another week of Autoflower/Veg... See more
Company replied
Company details
Written by the company
Harvest any plant at home with Hey Abby. Through a core team of leading technicians, designers, and marketing experts from all around the world, Hey Abby create the world’s first automated home Grow Box. Hey Abby want home growing to be sustainable and possible for anyone, no matter their experience level. And build a community of growers who support, and learn from one another on their journey. Our vision is to help 50 million people worldwide become home growers, and make the automated Grow Box the new essential home accessory.
Contact info
3505 Cadillac Ave, 92626, Costa Mesa, United States
- (888)621-4777
- support@heyabby.com
- heyabby.com
3.6
Average
762 reviews
Replied to 44% of negative reviews
Typically replies within 1 week
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Hey Abby OG Pro
I’ve seen a lot of conflicting reviews about units turning up damaged etc, I myself haven’t had this issue it came perfect and Kayla at Hey Abby was extremely helpful and got an issue with payment sorted within a timely manner.
Courier was polite and helpful I’ve set the unit up I’m now waiting for my accessories and seeds to arrive before I start my grow journey I’ll be purchasing other units in the future! I’m looking forward to the experience I’ve grown in soil and coir but DWC has always interested me eager to get started! Thanks for a great first experience!
11 December 2024
Unprompted review
Reply from heyabby.com
Thank you for sharing your experience and for bringing up the topic of conflicting reviews about shipping damage. We truly appreciate the opportunity to clarify! With our secured packaging, shipping locally from both East Coast and West Coast warehouses, and worry-free shipping insurance, the shipping damage rate for grow boxes is extremely low. On the rare occasion it happens, the shipping claim process is designed to be super easy and hassle-free.
The most common issues arise when shipping insurance is opted out or when essential evidence, like a picture of the original packaging, isn’t provided to file the claim. We’re thrilled to hear your unit arrived in perfect condition, and Kayla could assist you promptly!
We’re excited for you to begin your grow journey with DWC—such an exciting step! Thank you for trusting Hey abby and sharing the postive experience, and we can’t wait to support you on your growing adventures.
I love how easy and simple it is 10/10
10 December 2024
Unprompted review
Reply from heyabby.com
Thank you for your great feedback! We're thrilled to hear you're loving how easy and simple it is. Your 10/10 truly warms our hearts! Happy growing!
The products all seem fine
The products all seem fine. I found the Discord server to be most helpful of all. I would like to suggest an upgrade, whether as an accessory on integral, a cooler for the reservoir. I know many customers would appreciate it.
4 November 2024
Reply from heyabby.com
Thank you for your thoughtful feedback and suggestion! We're glad to hear you find our Discord server helpful—it’s a great community for sharing tips and experiences. Your idea for a reservoir cooler is excellent, and we’ll be sure to pass it along to our PD team. Happy growing!
Quick response
Quick response! Helpful people! All around great company!
30 November 2024
Unprompted review
Reply from heyabby.com
Thank you so much for your great feedback! We're thrilled to hear you had a great experience with our team. Your support means the world to us, and we're here whenever you need us. Happy growing!
Great product backed by great customer…
Great product backed by great customer service. Had a few issues with shipping. But with the fantastic support from Kayla and Youssef, in customer service, the issue was resolved quickly and stress free. Thanks guys.
The product itself is great and I’m really looking forward to begin my Hey Abby adventure. Would highly recommend!!
3 December 2024
Unprompted review
Reply from heyabby.com
Thank you so much for your kind words and for your patience during the shipping process! We're delighted to hear that Kayla and Youssef could assist in resolving the issues quickly and stress-free. We truly appreciate you working with us and are so excited for you to begin your Hey abby adventure. Happy growing, and thank you for recommending us!
Awesome Products
Hey Abby made my grow experience very meaningful and full of knowledge.
4 September 2024
Reply from heyabby.com
Thank you so much for your kind words! We're thrilled to hear that Hey abby made your grow experience meaningful and enriching. Your success inspires us—happy growing!
Haven't been able to grow one dam…
Haven't been able to grow one dam thing. Absolutely ridiculous!! Don't buy this product unless you love failing because it just does not work.. I've tried for more then a year and sprout if lucky.then death every time .it's a nightmare don't waste your money I invested thousands or more ..wasted every penny .hey Abby is a rip off
30 November 2024
Unprompted review
Reply from heyabby.com
After reviewing your case, we’re sorry to hear about the challenges you’ve faced with seed germination. The last communication we had was on September 27, when you contacted our grower team expressing frustration that your seed had not sprouted after four weeks. At that time, you mentioned starting a new seed and asked if you were being impatient or if the seed should have already sprouted.
Our grower, J, confirmed that by week four, you should have a fully sprouted and growing seedling. He also inquired whether you were using the new, improved seed starters that we offer for free on our website, highlighting that they are much easier to use and available at no cost.
It’s important to note that seed germination is largely independent of the grow box itself, as the box does not play a direct role in this process. Various factors, such as seed quality and environmental conditions, can impact germination. Our grower provided tips to help improve germination success and emphasized the importance of closely following these guidelines and making necessary adjustments. If issues persist despite following this guidance, we recommend trying seeds from a different supplier or starting with a clone as an alternative.
The grower team also attempted to follow up with you on your progress but did not receive a response after the initial communication.
We truly believe that consistent communication with our grower team is essential to overcoming challenges and achieving a successful harvest. That’s why every grow box purchase includes a free 3-month 1-on-1 grower support subscription. We encourage you to take full advantage of this support by sending pictures of your plant and its roots through the app, which will help our grower team provide more tailored and actionable advice.
We are dedicated to your success and would love to work with you to resolve any issues you’re experiencing. Please don’t hesitate to reach out—we’re here to help!
Good service reply to massages in a…
Good service reply to massages in a reasonable time as I'm from UK and they based in USA really happy with product and results it gives u for a beginner grower
28 November 2024
Unprompted review
Reply from heyabby.com
Thank you for your lovely feedback! We’re delighted to hear you’re pleased with the service and results it gives u for a beginner grower. It’s fantastic to know we’ve been able to support you from across the pond. Wishing you continued success and happy growing! Thank you for being part of the Hey abby community!
Very helpful and informative
Very helpful and informative. Highly recommend the subscription.
22 November 2024
Unprompted review
Reply from heyabby.com
Thank you for your wonderful feedback! We’re so glad you found our subscription service helpful and informative. Your recommendation means the world to us!
Happy growing, and thank you for being part of the Hey abby community!
Good service
Good service. Prompt response, well detailed, trustworthy company
22 November 2024
Unprompted review
Reply from heyabby.com
Thank you for your wonderful feedback! We’re thrilled to hear you had a great experience with our prompt and detailed service. Your trust and support mean the world to us!
Happy growing, and thank you for being part of the Hey abby community!
Terrific support!
Love the quick and amazing support. Easy to ask a question through the app, with responses that have been accurate and easy to understand. Highly recommend for simplicity, great people, and ease of use.
21 November 2024
Unprompted review
Reply from heyabby.com
Thank you for your wonderful feedback! We’re thrilled to hear you’ve had a great experience with our support team. It’s fantastic to know you’re enjoying the grow box’s simplicity and ease of use, and we truly appreciate your recommendation.
Happy growing, and thank you for being part of the Hey abby community!
Thanks for the help diagnosing my issue…
Thanks for the help diagnosing my issue and getting me the correct replacement parts to get back up and running.
7 November 2024
Unprompted review
Reply from heyabby.com
Thank you for your feedback! We’re so glad we could assist in diagnosing the issue and providing the right replacement parts to you. Thank you for your patience and for working with us to resolve the issue. Your understanding and effort in this matter are truly appreciated.
Happy growing, and thank you for being part of the Hey abby community!
Hey Abby 420 Soil Edition
I received my Hey Abby 420 Soil Edition about 2 weeks ago. I received the package in fairly good condition. There were a quite a few scratches and, in the back, one of the screws were snapped in half and missing the screw head. To my perception, it doesn't alter the way the machine works. The customer care was great. They cleared up a few questions that I had. I'm brand new to growing. I've only smoked for 2 years. And quite frankly, I know very little. The app has made it easy to understand each step into growing. I'm learning a lot. I'm hopeful that my first grow will turn out well enough for a first time planter. I'm only 2 weeks in, so I can't give an absolute review on the product. But, the customer service is great. The directions are very helpful. And the machine is very easy to use.
21 November 2024
Unprompted review
Reply from heyabby.com
Thank you for sharing your detailed feedback! We're thrilled to hear that you're finding the Hey abby grow box and App easy to use and informative. It’s great to know our customer care team was able to assist you and clear up your questions.
We appreciate your understanding about the cosmetic imperfections, and we’re glad they haven’t impacted your growing journey. Rest assured, we’re here to support you every step of the way, and we’re confident your first grow will be a success!
Happy growing, and thank you for being part of the Hey abby community!
Waste of money
I have germinated at least a half dozen seeds in the abby and that’s as far as it ever got following step by step directions. Meanwhile wI have had successful grows of 4 different strains indoors and outdoors while struggling with this Abby. Now my trial period is up and nothing to show for it. I’ll be using it as a very expensive natural grow chamber. STRONGLY DO NOT RECOMMEND!!
20 November 2024
Unprompted review
Reply from heyabby.com
Thank you for sharing your feedback, and we’re sorry to hear that your growing experience hasn’t met your expectations. After reviewing your case, we noticed there was limited communication with our grower team. The last interaction we found was in September, when our grower assisted you with the replant feature in the app to restart your grow. They also shared a helpful tip for encouraging root development, and made attempts to follow up with you on the progress. Unfortunately, they didn’t hear back from you after that.
We truly believe that ongoing communication with our grower team is key to overcoming challenges and achieving a successful harvest. This is why we offer a free 3-month 1-on-1 grower support subscription with each grow box purchase. We highly encourage you to take advantage of this support and send pictures of your plant and its roots via the app. This will allow our grower team to provide more specific and actionable advice.
We are committed to your success and would love to work together to resolve any issues you’re facing. Please don’t hesitate to reach out to us directly for assistance. We're here to help!
If you have any questions from products…
If you have any questions from products to growing. their to help you and give you the answers you need to fix any problems or just questions about a product.
16 November 2024
Unprompted review
Reply from heyabby.com
Thank you for your great feedback! We're so glad to hear that our team has been helpful in answering your questions and assisting with any concerns. We're always here to support you. Please don’t hesitate to reach out if you need anything— we’re happy to help!
Nightmare turned into a dream come true!
First off I've been researching growing indoors for 2 years now when hey Abby caught my eye. I've done my homework from then up until November first of 24. Finally I pulled the trigger and based off the early black Friday deal I decided to go with the 420 model yet show a young company company long term commitment and did a year subscription knowing there are more powerful fertilizers out there.
Fast forward to November 11th I still hadn't heard anything about my purchase so I decided to chat in when I met Kayla from the customer care team, who told me the item was backordered until possibly April of 25! I was devastated! Simply because nowhere does it state in the purchasing of the products on the website to warn you of back orders. Luckily Kayla and I worked through a resolution that turned my 0 to this question into compelling me into doing something I never do make sure I tell as many people as possible the positive that can come when working with a down to earth reasonable company. Kudos Kayla and hey Abby you have my business for life. I'll be buying the og model in January!
13 November 2024
Unprompted review
Reply from heyabby.com
Thank you for sharing your thoughtful review and for giving us the opportunity to turn things around for you. We truly appreciate your commitment and trust in Hey abby, and we’re happy to hear Kayla could assist you in finding a resolution that worked for you. Your kind words mean the world to us and will certainly motivate our team to continue providing excellent service.
We’re excited to have you as a lifelong customer. Thank you for your understanding and for spreading the positive word about your experience with us.
Happy growing!
Damaged unit due to delivery
So I pre ordered an OG Pro end of August and during that time there wasn't the option for a carefree delivery to Germany. That function only popped up a few weeks after when I order some more accessories.
So now the trouble:
My Abby package arrived damaged but almost not quite visible. Other than that the delivery guy put the package down and directly went away. I unpacked the abby (I also came upside down) and the where two dents in it. One is very large I in one of the edges and bent the whole right side of the unit. The smaller one is sharper and removed the paint inside the unit so that the blank metal is visible and in a humid environment proned to corrode.
I told the company my issues and the response is that I should order a "Edding spray paint" for repaint and they would cover the costs because I didn't purchased the carefree delivery.
I don't understand those actions. I now have to invest time and work to get the unit into a shape it would had if I wasn't damaged.
11 November 2024
Unprompted review
Reply from heyabby.com
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience caused by the shipping damage. We understand your frustration, and we want to address the situation and offer a solution.
Upon reviewing your order, we found that shipping insurance was not included, which unfortunately means we are unable to reimburse for the shipping damage. However, our priority is to help resolve the cosmetic issue efficiently so that your grow box can continue to function effectively and last for years.
After reviewing the pictures you provided, our QC and engineering teams have confirmed that the damage does not affect the growing efficiency or harvest results. However, we do understand your concern about the exposed metal, which could oxidize over time due to the humid environment. To prevent this, we’ve researched a simple, quick fix and recommend an easy-to-apply spray paint available on Amazon. Cosmetic issues like this are common due to shipping or normal wear and tear, but quick fixes like this can maintain the longevity of your grow box. We’ve worked with many customers on similar cases, and the results have been positive.
Additionally, your grow box comes with a 1-year warranty, so if you experience any functionality issues, please don’t hesitate to reach out to us. Every grow box also includes a free 3-month 1-on-1 growing support subscription. For growing-related inquiries, our grower team is available via the app to assist you throughout the growing cycle. We recommend sending a picture of your plant and its roots to help the team provide tailored suggestions.
We appreciate the opportunity to work with you and are committed to making your growing experience with Hey abby a success. Please feel free to reach out if you have any further questions or need assistance. Happy growing!
Ordered products 1 shipped other not…
Ordered products 1 shipped other not said needed more money to insure not disclosed at time of order said company was in California not true shipped from China misleading
13 November 2024
Unprompted review
Reply from heyabby.com
We have sent a request to the reviewer for basic information to help us identify their purchase and better understand their experience. The reviewer will have 3 days to reply and we'll follow up from there.
Thank you for sharing your feedback. To clarify, shipping insurance is automatically added to orders to cover potential damage or loss. If a customer opts out, particularly for grow box orders, we always provide a friendly reminder and confirm before proceeding with shipping without insurance.
Currently, we ship grow boxes from local warehouses within the US, UK, Germany, and Australia, and we do not offer international shipping for grow boxes outside these regions.
We appreciate the opportunity to clarify and are here to help if you have further questions.
All around great service
All around great service. Questions get answered. I’m happy with the service
12 November 2024
Unprompted review
Reply from heyabby.com
Thank you for the awesome feedback! We’re so glad to hear you’re happy with our service and that your questions are getting answered. Happy growing!
Shipping took forever
Shipping took forever. Didn’t receive everything that was supposed to be included. And the plants growing in it don’t thrive. The air pump barely moves the water. Gimmick that I fell for. Expensive mistake. Going back to DIY.
7 October 2024
Reply from heyabby.com
Thank you for your feedback, and we're sorry to hear about your experience. After reviewing your order with reference O#19561, we found that this was a replacement order placed on Oct 6, shipped the next day via USPS, and delivered on Oct 15. Prior to this, a back order for the 420 Pro grow box was placed on Aug 17 with an ETA of Sept 30, and we shipped it ahead of schedule on Sept 25, and it was delivered on Oct 1.
Each grow box comes with a free 3-month subscription for 1-on-1 grower support. Our grow team is here to guide you through every step of the cycle, and many of our customers find the support invaluable for achieving great harvests. We encourage you to try this service—you can easily connect with our grower team through the app, who can assist with any issues and help your plants thrive. And for the best support, please feel free to send a picture of your plant along with your questions.
We hope you enjoy the growing journey with Hey abby, and we look forward to working with you achieve a great harvest.
Happy growing!
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