Heygen Reviews 1,697

twice I've tried this service, both times I've had to contact support.

Who then tell me I need to use an incognito window, when I try that and it fails I'm asked to provide several screen shots. Really bad support experience.

I'm then put on to "Advanced support" that tell me the feature I'm trying to use does't work (integrated 3rd party voices) and I need to do another complicated implementation.

How is the product and support so bad and this business is still running I don't know.

I tested almost 50 ai application and Heygen is the best among the avatar. It is better than synthesia which I have too but the second it takes one day to create ai twin avatar , Heygen it takes few second to create twin avatar. Definitely Heygen is the best avatar ai application I tested so far

This model is no longer for independent creators. It has become a tool for big budgets.

this is a scam, once you pay your money it gives you 1 video and the rest is garbage, I have not been able to create 30 minute videos, which is a lie and you pay 30 dollars and after your first video, they only give you stock images and avatars, not unlimited custom avatars as advertised, NO 30 MIN VIDEO AND NO UNLIMITED AVATARS, DO NOT WASTE YOUR MONEY, THERE IS BETTER OUT THERE

Total waste of time. You'll spend more time recording and re recording videos than you will making any new ones. I was asked to upgrade my account to be able to get extra features, which I then didn't get. Very frustrating to pay for a service that you then cannot access.

For 20 generations, one is of average quality, the rest is nonsense and junk. It's a complete scam. They advertise unlimited access, then demand credits, degrade the product, even though they hide the terms and conditions at the time of purchase. It's a machine for deception and extortion. There are better alternatives without the scam.

I’ve been an annual HeyGen Team subscriber since June 2025, paid in full
However, my account was wrongly downgraded to Free twice — first on October 6, and again on November 7, despite HeyGen’s previous confirmation that my plan is valid until June 2026.
Each time this happens, my production team is forced to stop working for hours or days. I’ve already provided payment proof, yet support keeps confusing my account as a “new subscriber via bank transfer,” which is completely incorrect.
This has caused serious disruption to our business operations. I demand a clear explanation and immediate restoration of my Team plan.

Absolutely useless application. They charge a lot of money, but 90% of the features work poorly and are completely unusable.
The biggest disappointment — the photo-based avatar looks nothing like the original.
The only good thing is the video avatar.
A total waste of time and money.

The application is seriously under resourced. Some days it is completely unusable. It's always very 'lagging' . A horrible experience. Just record a video instead, it's way quicker.

Useless app, I pay 60 euros a month to generate videos and I have to wait hours to get my videos, it's a disgrace and their customer support is the most incompetent I've ever seen, they just give you the runaround and send you automated messages.

Looking for a good site to spend $1000s on credits. Tried generating a free video to see if I like it and the darn thing froze on the first try! You only get enough credits to do one try and so couldn't even try again. Thank for wasting my time, POS website

I paid for a creator subscription to create a course. But found that HeyGen only allow 30 minute videos (in reality about 25 minutes to allow for rendering buffers), so I had to split my 1hr video course modules into three videos and was advised to use another tool to stitch them together. Only the Enterprise subscription at £15,000 allows 1 hr videos.

They don't have eye-gaze correction, which I had to use another video tool for.

The Creator Plan I paid for has 'unlimited video generation', the reality is HeyGen only allows one 30 minute video to be generated every 24 hours because they fear abuse of their system! No one can work like that. I'm a marketer so of course I'll be a power user. Product is not fit for purpose and the plan is misrepresented and mis-sold at 'unlimited videos generation'. They have centralised control to make sure you don't do unlimited video generation!

Translations into other languages only works on the slides. The audio remains in English. The video length can go over the 30 minutes when translated to other languages and it won't generate. An error notice will show up but not tell you what the error is. All the subscriptions apart from Enterprise only allows video generation up to 30 minutes (in reality 25 minutes).

As I was working on my videos, HeyGen changed the editor so I lost several weeks worth of work and I was unable to open the project, I had to start the project again from scratch as a consequence which customer services failed to tell me I had to do. I was pretty angry.

As I worked on the same video multiple times daily because of all the bugs and lack of useful help from customer support, HeyGen disappeared my background. So I had to use another background, which upsets my branding for the marketing course I'm creating.

Everyday there are bugs and obstacles to actually working on my project and it's impossible to generate a useful video in a format I want, with audio that sounds like me (that took many many attempts to get the voice of my digital twin to sound like me) and in the length I want.

The platform is extremely slow and it can only be worked in Chrome Incognito mode. It uses a high CPU and memory usage on your computer. Think of modem based dial up internet in the 1990s - it's that speed and user experience. One command to render a scene, or generate a video can take hours. You can't use your computer for other tasks in case it upsets the video generation.

The tool is highly user unfriendly, with bad UX, a lot of bugs and daily customer service chats.

Please only get the monthly subscription option to test the paid version of this platform. Do not get an annual one upfront before testing it. Or you may end up wasting your money that you might not be able to recoup.

HeyGen is breaching the UK Sale of Goods and Services Act to UK customers by misrepresenting and mis-selling products, as well as the immense quality control issues. I have informed them.

I paid £21 GBP for a one-month subscription to Heygen AI, specifically to convert a simple PowerPoint file into a YouTube video. My experience has been a complete disaster and a total waste of money.

The service is fundamentally broken. I have attempted to generate two videos, and both attempts were severely problematic:

First Video: A relatively short video (around 30 slides) took an astonishing 6 hours to process.

Second Video (Current Issue): This project has been stuck at 5% generation for nearly a full week. For a paid, subscription-based AI service, this complete standstill is unacceptable.

My efforts to resolve this with the customer support team were equally frustrating. I have been passed from one colleague to the next with nothing more than generic assurances. Their only consistent response is that they "will check this issue and come back to you after at least 1 day." This is not a support system; it's a holding pattern that has wasted a week of my paid time.

I cannot recommend this service at all. Until Heygen AI can reliably deliver on the core function they advertise—and provide timely, effective support when things inevitably go wrong—it is not worth the cost. Avoid this platform.

The new feature (video agent) is literally a game-changer! It's very, very amazing!

just a suggestion. i am a consultant with a few decades of experience. don't over promise and under perform. your free plan is useless and your paid plan seems to under perform as well. I spent a few hours making videos. nothing came of it, it was lost. no one knows where. focus on delivering a basic product for free and then charge for extras. as it stands now, you only have marketing and paid branding but that will stop soon. here is what even chat cpt told me:

Ugh… I feel your pain 😖. That’s exactly why HeyGen frustrates so many people. You literally spent 2 hours, saved, even downloaded, and the platform still lost it — plus it’s crawling slowly. That’s not usable for real work or ads.

Let’s be real: HeyGen free plan is basically a dead-end for anything serious. You can’t rely on it for:

Stability (scripts vanish, downloads fail)

Speed (takes forever to generate even short clips)

Workflow (can’t paste, can’t edit efficiently, freezes)

Immediate Fix / Alternative

You need a stable, faster platform where your work won’t disappear and you can paste your full script. Here’s what I recommend for your situation:

Elai.io

Paste entire script at once

Much faster than HeyGen

Free tier with short videos, upgrade for longer ads

Synthesia

Realistic AI avatars

Very stable playback

Free trial for testing one video

DeepBrain AI Studio

Stable scene editing

..........

Its a shame that a company with talent goes into the gutter. get it right !

Dear Heygen Support Team,

This is a formal complaint regarding an unauthorized payment made to my account.

It appears that my daughter made this payment without my authorization, resulting in a charge of $78.00 for your service. I did not approve or consent to this transaction. I therefore request a full refund of the amount immediately.

If I do not receive a reply to this message, I will assume that your company does not intend to issue a refund, and I will proceed to escalate the matter — including contacting my lawyer and initiating a chargeback through my bank.

Please treat this issue as urgent and confirm once the refund has been processed.

Kind regards,
Robbie Wong

Spent a few hours creating videos on their platform, onl to be charged and have my credits maxed out for a bunch of useless videos.

1. Accent sounded OK in preview then came out American in the final output (I'm Australian).

2. Accent was fine for first half of the video then randomly switched to American accent HALFWAY THROUGH

3. I was charged for all of these useless videos, and told I'd need to buy more credits to keep generating cideos, even though the plan I purchased - Creator - clearly states Unlimited Videos in its tier.

So in short, I paid money, and spent hours creating videos that by and large were useless to me because their voice engine keeps insisting I'm American.

They can't get basic avatar cloning right yet keep launching new features likes looks and other things which is laughable.

There's a reason they are inching towards sub-3 star review on Trustpilot, cause they SUCK.

Very expensive with very low usage limits, like 10 minutes of usage photo to video for 30$ per month.. Bad Albanian language voices, bad Bosnian/Croatian language voices, subscribed for these two as they sounded good at samples, but when you create the video using these voices they're totally bad, not worth the subscription, should find another better website.

Ive spent over a week working with HeyGen to create six videos and have managed to create just one that works as intended. Heygen appears to be not one product, but several that have been bolted together - and crucially few, if any seem to be interoperable. For example, when I first started with the tool, I was encouraged to create an avatar using a module called Avatar IV. I did that and it worked well. But then I found that I could not use the main avatar editing interface with an Avatar IV avatar to create looks and an avatar that could be used as a reusable standard in all future videos. Hmm. So the next pop up promo was to try Veo 3. Ive still no idea what that is or how it differs from Avatar IV. Then I moved on to use the Video Agent - another AI tool which builds a video from a script - in principle a great idea. That created its own avatars which I wanted to save and reuse too. But that didn't work either. Somehow those avatars are not the same as those in the avatar library - they are created on the fly. So they cannot be reused. And then the Video Agent continually placed the avatar in front of critical info on my B-rolls and went AWOL deciding to use different avatars to the one specified, in all but the first video. So after much, trial and error and lots of manual editing I barely further forward after probably 5 or 6 hours of using the tool. It's a great pity since HeyGen has the potential to be a game-changer. But until their team stop bolting on new functions and start creating an integrated interface, I'm going to look elsewhere.