Hey! Reviews 

271
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TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Bought a 2nd video doorbell in January 2024. Set up & worked ok until....I got an email in May 2024 saying they were no longer trading but . ...I'd still get updates etc so item would work. Well ...it... See more

Rated 4 out of 5 stars

I've bought a second leak monitor and after my initial experience they work well, i.e. connectivity to WiFi is maintained, they report leaks accurately. Only drawback in remote locations they have to... See more

Rated 5 out of 5 stars

Recently purchased a Smart floodlight camera which became faulty (sound issue) a few weeks after installation. Contacted Hey and their support team went through all they could to fix however ultimatel... See more

Rated 5 out of 5 stars

Fab bulbs and useful interface, note if you have dimmer switches you need ones designed for LED bulbs, currently I have the old style dimmer switches that don't don't well with LED, this causes flicke... See more

Company details

  1. Electronics store

Written by the company

Hey! has been created to bring a simple, all in one solution to the smart home industry. With simplicity & innovation at the heart of hey! we hope to bring you the perfect smart solution for your home. We provide a bespoke smart home kit, designed around your lifestyle and home, that is easy to install, without losing functionality. We thought about every step of the journey to ensure you get the best product and the best service.


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3.5

Average

TrustScore 3.5 out of 5

271 reviews

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3.5

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(271)

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Rated 2 out of 5 stars

Not very smart but are bright

This mainly applies to the GU10 Smart Bulbs.
PROS: The white spectrum of the bulbs is great. They are bright and distributes light evenly. The colours are not bright at all but they do the job if you have enough of them in a room.
When the bulbs are powered on by a switch, they have a nice fade in effect.

CONS: Set up of multiple bulbs at a time is a pain. The bulbs often timeout before the app has configured one bulb. Wi-Fi connectivity is VERY unreliable. I have tested these bulbs while they are just 2 meters away from my wireless access point and the bulbs drop off the network frequently. Struggle to reconnect. I have tried combinations of different access points/routers and settings… same rubbish result.

And the App…. Isn’t intuitive at all. Setting up scenes and automations is painful.

I originally wanted these in my living room but couldn’t live with the downfalls. I’ve installed in the bathroom now where I’m not to bothered about controlling the lights throughout the day.

24 February 2022
Unprompted review
Rated 3 out of 5 stars

Actual product was easy to set up until…

Actual product was easy to set up until I realised it did not work with shared wifi networks. This should have been made clearer before my purchase as I had to pay £5 for delivery, then £4 to deliver it back to the company for a refund. There was no free returns and in the end I had paid £9 for a product that I have not been able to use.

6 February 2022
Rated 5 out of 5 stars

The purchase experience was good

The purchase, delivery and setup processes of my smart plug were quick and effective. The online tutorial support is good - short and free of unnecessary technicalities.

4 February 2022
Rated 3 out of 5 stars

Good cameras but SD card formatting is an issue.

We purchased two doorbells and one external camera and while the quality is great and the app easy to use, we’re constantly having to format the SD card so it never actually records any footage (we’ve had two instances now where recorded CCTV would’ve been really helpful). We format it on the app like we’re supposed to, but then the next day we have to do it again so it doesn’t record over night and we aren’t notified of when to format it again so it doesn’t record for most of the day either.

6 January 2022
Unprompted review
Rated 1 out of 5 stars

I purchased 2 x sensors for 2 sets of…

I purchased 2 x motion sensors for 2 sets of lights.
I could even get then to set up, I phoned twice before asking my business network manager to take a look. He could not get them to connect at all.

UPDATE
Purchased in October, called in Last week October and again a few days later

3 January 2022
Hey! logo

Reply from Hey!

Hi Wendy,

Thanks for leaving your feedback.

Sorry to hear about the experience with your motion sensors.

Are you referring to the order placed in October 2021? Please can you kindly confirm when you contacted us about this order? We have been operating with reduced phone hours over the festive period.

If you would like some further assistance setting up your sensors please contact us via help@heyimhome.co.uk or 01925 358 072 and our customer services team will be happy to help resolve this.

Thanks

Rated 5 out of 5 stars

Great product

Great product, definitely competitive against other brands. Very good customer service and quick delivery.

1 January 2022
Hey! logo

Reply from Hey!

Hi Kirsty,

Thanks for taking the time to leave a review :)

Don't forget to use 'HEY10' on your next order for an additional 10% off.

Thanks!

Rated 5 out of 5 stars

Very Impressed!

Bought a smart lamp and light bulb. I am Impressed with both these products. Great value for money, simple and easy to use. The app is very intuitive and linking to Google home is very simple.

30 November 2021
Unprompted review
Rated 2 out of 5 stars

Quick delivery but unreliable product

Delivery was exceptionally quick, however when the product arrived it did not meet expectations. I ordered the smart doorbell and installed it despite there being a small screw missing which meant the unit could be lifted from its position with no force. I found that the motion sensor function was very unreliable; it missed a car parking directly in front of it and the driver coming into the house! On accessing the app, the stream was slow to connect and on occasion the doorbell would show as offline. I troubleshooted my WiFi but there were no problems. The doorbell is less than 5m from the router through a single wall. All my other devices work through the house and gardens with no problems, even streaming video.

The doorbell looks nice and would be fine as a stand-alone doorbell, but I have lost faith in it as any type of security feature due to it being unreliable. It will be returned.

27 November 2021
Unprompted review
Rated 5 out of 5 stars

Great Products

Great Products!

Watched a few reviews online after being after a one system for all smart home. This pretty much ticks all the boxes. I have a few suggestions on how this product line could be improved, but overall, right now very impressed.

10 November 2021

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