Good products but terrible shipping and communication. I really like my Olivia 2.0 and the wireless mic that I ordered from them but the shipping was extremely slow and my order arrived about a week l... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The olivia 2 is great for top view filming while making something! If you are working in a small space or if you want very specific angles it is less practical. Customer service is excellent, quic... See more
Company replied
I hadn't realised the light was being shipped from China so it took over 2 weeks to arrive. The instructions were not great so it took a while to figure out how to assemble the light and how to use it... See more
Company replied
The package arrived quickly. The Olivia was well packed. I watched a video about the Olivia 2 features. I missed the fact I was getting version 1 instead. This will work for me because I want to recor... See more
Company replied
Company details
- #179 of 195 best companies in Electronics store
- #44 of 52 best companies in Mobile Phone Accessory Shop
Written by the company
Tools to make independent creators stand out on social media and build connections. Our equipment will showcase your creativity to its full potential and capture your audience's attention, by elevating all aspects of the creative process. Wether you are selling products or telling your own story to the world on TikTok, Instagram, Reels, YouTube or your own website we help you stand out from the crowd.
Contact info
6 Mallard Rise, CB63TY, Ely, United Kingdom
- 447451287899
- agilasriseltd@gmail.com
- heypaparazzo.com
4.0
Great
363 reviews
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am on my 8th day of waiting for my…
I am on my 8th day of waiting for my Olivia 2 and have received no correspondence or update from the company, despite contacting them.
I will never buy from this company again and I certainly would not recommend them.
It is a lot of money to pay for apparently absolutely nothing.
7 October 2024
Unprompted review
Reply from Paparazzo
Hi Claire, we're sorry that you feel this way.
We received your order in September 29th and we sent the tracking reference on September 30th to your email. We also advised via email the usual shipping and delivery times for UK at the Order Confirmation email and once again when we sent your local tracking reference.
When we saw you posted this review back in October 8th, we sent another mail and SMS to advise your parcel is on its way. It was finally delivered the following day.
We appreciate your feedback but we have given you the updates and delivered the parcel within our promised delivery time.
The product arrived in the shipping…
The product arrived in the shipping time frame. It was easy to set up and get started. I love the pink color.
11 September 2024
Reply from Paparazzo
Hi Sarah, thank you for your positive review and for sharing your shopping experience.
I've been using the Olivia 2 Tripod for…
I've been using the Olivia 2 Tripod for a few weeks now, and I don't regret buying it !
The base is really heavy so it doesn't fall when filming an overhead shot, and overall the tripod is very simple to use.
The built-in light is a nice touch, it's not very bright but does the job.
1 October 2024
Unprompted review
Reply from Paparazzo
Thank you for this wonderful review! Olivia 2.0 is indeed very stable with a good weight to keep those POV shots stable. We hope you enjoy using Olivia 2.0 filming your puzzle content!
I love the product!!!
31 August 2024
Reply from Paparazzo
Hi Eve, thank you for shopping with us and for your positive feedback!
Try Before You Buy Is A Lie
Offered a try before you buy period…then asked me to resecure payment as there was an issue with PayPal business account…charged me the very next day BEFORE the item even shipped. When I contacted them..took them a few days to respond but NEVER made it right. My order was NOT shipped until DAYS later and I have the email conversations to prove EVERYTHING.
26 August 2024
Reply from Paparazzo
Hi Joan, sorry for your experience with Paparazzo regarding the try before you buy issue and charges. As the customer support team mentioned, you can return your products within 90 days for free and receive a full refund if you're not happy with them. Orders are shipped within a few hours of being placed and in this case, we could not cancel it.
This company has been AMAZING to work…
This company has been AMAZING to work with! My purchase, The Olivia 2, came quickly and it’s everything They claimed it to be and more! I would recommend the company and the Olivia 2 10/10!
13 September 2024
Unprompted review
Reply from Paparazzo
Hi Ashley, we are over the moon with your feedback! Thank you so much for your purchase and for recommending us!
Very disappointing for the price
Very disappointing for the price. The light is not very bright and additional lighting is needed to record content. The phone clip is difficult to place the phone into and to remove the phone. This is a problem for nail content creators. Battery life is nonexistent. Don’t misplace the hexagon wretch. Overall a waste of $100.
Pros - the stand is secure and the height adjustment is very good.
3 August 2024
Reply from Paparazzo
Hi Lisa, we are sorry the product did not meet your expectations. We have reached out to you to initiate a return of the product and accessories for a refund but I understand you don't have the wrench anymore. You may get in touch with customer service support team for assistance.
A great tool for a disabled creator
I am disabled and a lot of products are hard for me to use. I was nervous about being able to understand how the Oliva worked but was really easy and fun to use and I loved the lighting options and the remote.
3 August 2024
Reply from Paparazzo
Hi Priya, this review means a lot for us. Thank you so much for choosing Olivia to be part of your filming kit.
Reply from Paparazzo
Hi Demen, thank you for sharing your customer service experience and thank you for shopping with us!
olivia 2.0
the olivia 2.0 is very easy to use and very compact so it doesn’t take up a lot of space. the light can flip 180 degrees which can be useful when wanting to use the front facing side of your phone, the light also has different brightness settings and can change hues which is perfect for the different vibes creators may want. overall 5 stars!!
20 August 2024
Unprompted review
Reply from Paparazzo
Hi Jorja, thank for your detailed review and for the 5 stars! :)
Customer service was decent but the device doesn't stay charged for long at all.
Customer service was pretty good, my first package was stolen bit they were able to get a replacement to me pretty quickly. But the battery life on the light is not optimal for filming longer videos it doesn't even last an hour. Wish it had a plug into the wall feature so I could use it for crafting videos like I wanted to. Other than that it's pretty good. You will have to take your phone out of the case and you have to use the Bluetooth remote to get your camera to work
16 July 2024
Reply from Paparazzo
Hi Madalyn, thank you for commending our customer service. We strive our best to make sure you have a great shopping experience. I understand James from our customer service had reached out to you about your feedback and we thank you for your understanding.
Your staff member was so helpful and…
Your staff member was so helpful and answered my needs quickly.
Very happy with the service
14 May 2024
Reply from Paparazzo
Hi Lorraine, thank you for this review. Our customer service team is really committed to providing you an amazing shopping experience.
Fantastic company to deal with!
Fantastic company to deal with!
Helped me with ordering the correct product for our needs and have said I can contact them if I have any more questions!
The Olivia 2 is a brilliant piece of kit and does exactly what we needed it to do!
29 June 2024
Reply from Paparazzo
Hi Jay, our customer service team is happy to see your feedback! Thank you for choosing Olivia 2 to be part of your filming kit.
Doesn’t work as advertised
Doesn’t work as advertised. Cheaply made and ships from China.
31 May 2024
Reply from Paparazzo
Hi Carmen, I hope you’re keeping well. We are disheartened that our product did not meet your expectations. But, we believe in the quality of our product. Our other customers believe so with their reviews.
We sent you an email last June 23rd after seeing your review but we have not heard back from you. We want to make sure we address your concerns thoroughly and through the correct channel. We hope to hear back from you.
Regards,
Matt
Found the exact same product from temu
Found the exact same product from temu, like literally the same. For $27 so.....
6 June 2024
Unprompted review
Reply from Paparazzo
Hi Xiami, our product had been copied by several other online platforms so we caution everyone to take a very keen eye to make sure you get a high quality product such as our Olivia 2.
I love this tripod so much
I love this tripod so much! It has amazing features and the overall shape and color fits so nicely in my room! its not bulky or tacky, super high quality and makes filming my videos so much easier! <3
11 June 2024
Unprompted review
Reply from Paparazzo
Hi Sabine, thank you for taking the time to share your review of Olivia and thank you for you positive feedback!
Great solid upgrade.
Great solid upgrade.. only fault I have found is the lighting is a little low powered but extra light kits are available I'm guessing for this exact reason I love it will make my life so much better an easier to record content thank you
6 May 2024
It took a while to get it shipped but I…
It took a while to get it shipped but I was able to get the product in good condition.
20 April 2024
Couldn't get them to send me the wrench…
Couldn't get them to send me the wrench it says it's supposed to come with and customer was unresponsive and unhelpful. :(
17 March 2024
Reply from Paparazzo
Hi Alondra. Thank you for purchasing Olivia 2. We're sorry you feel this way. Our customer service team respond to messages and concerns as soon as we can. Right after you messaged us through our Chat service, we replied to you and followed up two more times. We also sent two SMs messages and two emails to your email address. We have reached out to you in three different channels but we have not received any response from you.
Please reach out to us support@heypaparazzo.com if your concern is still outstanding. Thank you.
Excellent product
Excellent product! And a very cool company. Thank you for making this device, it makes things a lot easier for filming.
17 February 2024
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