Very easy to order repeat prescriptions using the Hey pharmacy app. You have nothing more to do and the drugs arrive through the post a few days later. Much easier than contacting a surgery and going... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So easy to use, no messing and delivered in days, no queue for script, no pharmacy queue, only to be told sorry we can’t complete your order you’ll have to come back, Summary, don't shout too loud eve... See more
Hey Pharmacist is always efficient. The pharmacy reminds me when I should order and informs me if a holiday is due which could delay delivery. They tell me the request is at the doctor, when permitt... See more
Always really easy for me to place orders for my repeat prescription. Good regular, quick updates and I always get my order delivered promptly. Set up is fairly straightforward too and thankfully not... See more
Company details
Written by the company
Hey Pharmacist lets you order, track and get reminded about your NHS repeat prescription in just two taps and also book appointments for vaccines and other health services.
Contact info
Rowlands Pharmacy Online, WA7 3DJ, Rivington Road, Runcorn, Cheshire, United Kingdom
- 01928 761015
- help@heypharmacist.co.uk
- heypharmacist.co.uk
4.7
Excellent
7k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Good service
12 January 2026
Unprompted review
Very quick service
I ordered my prescription via the Hey Pharmacy app which is very easy to use. My prescription arrived within 3 days and I was kept informed all the way along of my orders progress. Excellent service.
18 February 2026
Unprompted review
Excellent service from Hey Pharmacist
Excellent service from Hey Pharmacist, monthly reminders and emails updating the progress of my order. I would highly recommend them.
18 February 2026
Unprompted review
One less thing to think about
One less thing to think about. Quick and easy to order and delivered to my door. Amazing!!
14 February 2026
Unprompted review
We have used Hey for over two years…
We have used Hey for over two years now, and being in our 80's and unable to drive have found the process both easy and reliable. Such a relief from our previous position of relying on other friends and family.
9 February 2026
Unprompted review
Very good service for me and my family…
Very good service for me and my family to ordering medication and getting it delivered nice and easy 5 stars from me anytime
2 February 2026
Unprompted review
Always very efficient
Always very efficient, procedure for ordering is easy.
Would recommend highly.
28 January 2026
Unprompted review
HeyPharmacy are very helpful very…
HeyPharmacy are very helpful very professional and most of all for me very quick and accurate..... well worth 5***** +. Cheers.
27 January 2026
Unprompted review
Multiple repeat prescriptions packages
I asked if in future my repeat prescriptions were delivered in one parcel as it's inconvenient to be available to accept yet another royal mail delivery. It also is wasting NHS resources paying for extra packages and postage costs.
The response was, our system is automated so couldn't be implemented, finally after more emails Hey Pharmacy said they pass onto the "team". In the course of communicating the system information was unesarry repeated.
A no time was I thanked for the feedback.
The last email stated the "team" would not provide updates for the feedback I had provided.
Therefore, my next repeat prescriptions are going to be processed by a competitor.
Order number 2392681
Communication with Chantel
UPDATE
My new nominationed online pharmacy replyed as follows:
Good Morning Stephen,
I have put a note on our system to wait for multiple prescriptions and send them out at the same time.
Kind Regards
SimplyMedsOnline.
A further competitor also replied with similar response.
,.................
I hope Hay pharmacy accepts customer feedback more readily in future, especially for existing or new customers, thanks for your time.
19 January 2026
Unprompted review
Reply from Hey Pharmacist
Thank you for sharing your feedback. I am sorry to hear of your frustration regarding your orders being dispatched separately.
Due to our high level of automation, we are unfortunately unable to guarantee that separate orders will be consolidated into a single shipment. I would like to reassure you that this does not result in any additional cost to the NHS; our pharmacy covers all extra shipping charges incurred by separate dispatches.
I also apologise if my previous messages felt repetitive. My goal was to be transparent about our processes, though I understand it was not the resolution you were hoping for.
Your feedback has been shared with our operations team to help us improve our service. While we do not provide individual responses to all feedback submissions, we truly value your input.
Kind regards
Chantal
Hey Pharmacist
Highly professional friendly and speedy…
Highly professional friendly and speedy recovery service for a logging in problem I had.
I can highly recommend Hey for a service that goes above and beyond
15 January 2026
Unprompted review
Hey Pharmacist
I have been using Hey Pharmacist for all my prescription medicines for a while now. Excellent communication and regular monthly updates when a new batch is due.
10 December 2025
Unprompted review
Slow service
The service has become very slow, compared to what it was, so one needs to order well in advance. This is also needed as sometimes not all medicines are available and it is necessary to find alternative arrangements. The chatbot is not at all user-friendly and it is difficult to get the help or response needed.
5 December 2025
Unprompted review
Reply from Hey Pharmacist
Thank you for your feedback. We apologise that your experience did not meet your expectations.
Please be advised that our current turnaround times are 7–10 days. Regarding the availability of your items, we sincerely apologise for the delay; unfortunately, certain medications are currently out of stock due to supply issues that are beyond our control.
We also want to clarify that our email responses are written by our dedicated human support team, and we apologise that our previous communication came across as automated.
If you require further assistance or find our messaging service unsuitable for your needs, please contact us directly at help@heypharmacist.co.uk so we can resolve this for you.
Best regards,
The Hey Pharmacist Team
The Best Online Prescription Service
What a superb user experience with Hey Pharmacist! I’ve been ordering my prescriptions from them for over 4 years and they provide a seamless service. If I ever have any issues, the customer service team are exceptional and give a timely, helpful response. Thank you to all your staff! 🌟
4 December 2025
Unprompted review
Does what it claims
Does what it claims. Efficient and speedy response.
4 December 2025
Unprompted review
Trying to use the app
I would like to say I was impressed by Hey Pharmacist, but I'm not. The Rowlands app was much better. When ordering, I was able to tap in the first few letters, and the medicine would come up. I needed to order something, but on this new app which is being forced on us, you can't. I tried asking for help from the pharmacist and the surgery, but they just shouted at me. I felt put down and made to feel stupid
3 November 2025
Unprompted review
Reply from Hey Pharmacist
Thank you for sharing your feedback with us.
We are sorry to hear that you prefer the Rowlands app. Unlike other pharmacy apps, Hey Pharmacist is directly integrated with the NHS and your GP surgery. This secure connection is designed to streamline your care by ensuring that your GP remains in full control of which medications can be ordered and approved, providing a safer and more accurate service.
Regarding your experience of being shouted at, we sincerely apologise that you were treated this way. However, we must clarify that this occurred at your GP surgery, which is an independent organization. We have no control over their staff or internal conduct, though we are sorry that you had such a negative interaction while managing your health.
If there is anything further we can do to assist you, please contact our support team at help@heypharmacist.co.uk.
Best regards,
The Hey Pharmacist Team
Usually very efficient
Usually very efficient. Not quite so this time, took 10 days to deliver one item. Staff excellent though, always very helpful. I would certainly recommend Hey Pharmacy. Can excuse the odd hiccup.
16 November 2025
Unprompted review
Reply from Hey Pharmacist
Hello,
We’re sorry to hear of your recent experience and appreciate you taking the time to leave a review, as all feedback is valuable to us.
We advise ordering 7-10 days before due, so that medication arrives in good time, and I can see the vast majority of your previous orders have been within this timeframe.
We can see your last order exceeded this, which will cause us to investigate the reason for the delay and feed this back to the dispensary.
If you need any help from the Hey Pharmacist support team, you can message us on the app or by emailing help@heypharmacist.co.uk.
Best wishes,
Hey Pharmacist
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