I played on their site for over a year and never won anything low wins no wins no bonuses . And then last week won £3000.00 on Friday requested my withdrawal for £3000.00 and I'm still waiting no resp... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Heyspin/ Headspin So lost substantial amount to begin with then won quarter back , then lost even more 😕 Up date so ive been unable place any bets ,deposted £35 over to Headspin casino and they de... See more
Beare bonus offers are limited to certain deposit methods. Certain short price markets are closed, all open on other sites. Site not the most easily navigable. Plenty other players on the market I... See more
Company replied
I’m on a lot of sites and I used to think Heyspin was ok they seemed fair,well they only let me deposit £88 a month and tell me we need to chat as I’m playing to much,?maybe if you had a little win no... See more
Company replied
Company details
About Heyspin
Written by the company
Heyspin - The biggest online casino
We're an experienced team of gambling experts behind HeySpin casino who are dedicated to bringing you the best gambling action you can get right on the go. Although HeySpin is a young iGaming platform, it incorporates all the best aspects of popular online casinos. Once you've tried HeySpin online casino, you'll want to come back again.
Bonuses and Rewards
Start your journey into the world of gambling entertainment with a 100% welcome bonus of up to $200 and 100 free spins on popular video slots. Once you decide to stay with HeySpin casino, you'll earn loyalty points and move up through the levels within the loyalty program, getting extra gifts and perks including free spins, cash bonuses, cashback, and more.Games and Vendors
Licensed by MGA, HeySpin Casino works with several leading gaming content providers including NetEnt, Microgaming, Playtech, and many more. In the casino lobby, you'll find hundreds of slots with exciting game mechanics, multiple payout structures, and a variety of special features for high entertainment value.Payment Options
HeySpin customers can make deposits and withdrawals any way they want. Bank cards, e-wallets, and the Bank Transfer method are all accepted here. If any problems arise, you can contact our customer support team, which is available 24 hours a day.When creating the HeySpin platform, we went to great lengths to provide an experience that every gambling enthusiast will love. Try its games, bonuses, and other features, and share your experiences by leaving a review.
Contact info
1.8
Poor
357 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I just won on a casino game
I just won on a casino game. Watched it play the 14 spins in total (got extra spins during play)
Didn't pay the winnings to my credit.
Contacted them via chat and no history of the win.
So either I'm lying or going slightly mad OR this app is floored.
Edited following reply below.
I contacted chat, they said it would be escalated to "the team" and the chat would be sent to them.
Obviously no point in trying to contact via the below email, it's stated in many reviews that it doesn't work, no replies, duff email address.
Cleared my account of any remaining funds.
27 September 2023
Unprompted review
Reply from Heyspin
Hey!
Thank you for your review.
Sorry to hear about this negative experience with our casino.
You can send us a letter to care@heyspin.com with the subject "trustpilot review". Tell us an email address from your account and maybe more details about difficulties you've met. We'll try to find where was the problem.
Best regards,
HeySpinCasino Team
Absolute sham of a site
Absolute sham of a site. I'm stilling waiting to receive my winnings after 6 days. Its been escalated, apparently, but still nothing in my bank. Customer service is appalling to say the very least. Payments team are a joke, just seem to be on a constant go slow. AVOID AVOID AVOID at all costs. I know as soon as my payout FINALLY hits the bank my account will be permanently CLOSED
20 September 2023
Unprompted review
Reply from Heyspin
Hey!
Thank you for your review.
Sorry to hear about this negative experience with our casino.
You can send us a letter to care@heyspin.com with the subject "trustpilot review". Tell us an email address from your account and maybe more details about difficulties you've met. We'll try to find where was the problem.
Best regards,
HeySpinCasino Team
Is their any contact number for hey…
Is their any contact number for hey spin Ive tried some off Google but not in use... I've set up an account and deposited 40 pound and been thrown off the site and won't let me login in. Any help would be appreciated. Thanks
23 September 2023
Unprompted review
Reply from Heyspin
Hey!
Thank you for your review.
Sorry to hear about this negative experience with our casino.
You can send us a letter to care@heyspin.com with the subject "trustpilot review". Tell us an email address from your account and maybe more details about difficulties you've met. We'll try to find where was the problem.
Best regards,
HeySpinCasino Team
Brilliant site and I dont know why…
Brilliant site and I dont know why there's so much negativity about it I think it's a great site and would recommend it to my friends
22 September 2023
Unprompted review
Reply from Heyspin
Good afternoon,dear
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us .We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Best regards,
HeySpinCasino Team.
All these bad reviews…can t believe…
All these bad reviews…can t believe that this company doesn t transfer the funds or block any account for no reason…I opened an account on 11/09/2023 deposit £100 and play the slot Lord of Ocean and had 4 bonuses in 15 min and make £500 in 15 min,keep playing and lost everything,that s not the site to blame cause I didn t stop…anyway I ve done couple of more deposits up £1000 and won £4700 and withdraw it…the money came to my account second day without any issues and again my account it s fresh just opened it and still the money came second day,so how can other people say this company doesn t pay the money
12 September 2023
Unprompted review
Reply from Heyspin
Good afternoon,dear
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us .We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Best regards,
HeySpinCasino Team.
Terrible site
Terrible site. My gf wished she never got involved. She won £200 but they won’t pay out. They keep asking for documents to be uploaded even tho she’s uploaded them several times. Sham of a company. Avoid at all costs. There was no option for no stars. Also I’m just adding this in, The email address they want me to reply to is a dud. It doesn’t work so looks like it’s all a big scam.
12 September 2023
Unprompted review
Reply from Heyspin
Hey!
Thank you for your review.
Sorry to hear about this negative experience with our casino.
You can send us a letter to care@heyspin.com with the subject "trustpilot review". Tell us an email address from your account and maybe more details about difficulties you've met. We'll try to find where was the problem.
Best regards,
HeySpinCasino Team
these are thieves
these are thieves, they closed my account without returning the money... the reason was the vulgar language... it was caused by their frauds when betting where it was their fault. they took the money for the bet but they didn't bet it but they didn't give the money back... when I wrote with him they ignored it and after a long time when I got nervous they blocked me
9 September 2023
Unprompted review
Reply from Heyspin
Hey!
Thank you for your review.
Sorry to hear about this negative experience with our casino.
You can send us a letter to care@heyspin.com with the subject "trustpilot review". Tell us an email address from your account and maybe more details about difficulties you've met. We'll try to find where was the problem.
Best regards,
HeySpinCasino Team
Don’t trust all the negative reviews …
Was dubious after reading the reviews but I have to say there have been no issues since joining. Great selection of slots available. I generally do tennis accumulator bets and maybe the number of tennis matches could improve but all main tournaments are available so can’t really complain. Withdrawal time was 24 hours from processing to payment back on to debit card. Not sure why all the negative reviews but been good for me so far.
6 September 2023
Unprompted review
Reply from Heyspin
Hello!
Thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back. Until then, we’re here if you need anything.
Best regards,
HeySpin Casino Team.
I don't even want to give 1 star but…
I don't even want to give 1 star but ... Just stay away from that casino .
16 August 2023
Unprompted review
Reply from Heyspin
Hey!
Thank you for your review.
Sorry to hear about this negative experience with our casino.
You can send us a letter to care@heyspin.com with the subject "trustpilot review". Tell us an email address from your account and maybe more details about difficulties you've met. We'll try to find where was the problem.
Best regards,
HeySpinCasino Team
Why can't i withdraw my money???
30 August 2023
Unprompted review
Reply from Heyspin
Hello!
Thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back. Until then, we’re here if you need anything.
Best regards,
HeySpin Casino Team.
STAY WELL CLEAR OF THIS ONE
This site is the worst of them all!!
They have ridiculous wagering requirements
They will let you win but only on bonus money that can’t be withdrawn
Stick to trusted betting sites as this one is a complete fraud
28 August 2023
Unprompted review
Reply from Heyspin
Hey!
Thank you for your review.
Sorry to hear about this negative experience with our casino.
You can send us a letter to care@heyspin.com with the subject "trustpilot review". Tell us an email address from your account and maybe more details about difficulties you've met. We'll try to find where was the problem.
Best regards,
HeySpinCasino Team
Not sure why there are so many bad…
Not sure why there are so many bad reviews, probably from bad losers
I’ve played a lot of slots online
And I must say the experience was great i withdrew £1400 from betting £100 on the site
The win rate of bonus spins was excellent
22 August 2023
Unprompted review
Reply from Heyspin
Hello!
Thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back. Until then, we’re here if you need anything.
Best regards,
HeySpin Casino Team.
You have replied to me giving me you're…
You have replied to me giving me you're email Address on here , unfortunately the email address you have given me does not work . I am still waiting for My new withdrawal to be processed my username is Danny267006 . Please email back with the email you have on you're site .
21 August 2023
Unprompted review
Reply from Heyspin
Hey!
Thank you for your review.
Sorry to hear about this negative experience with our casino.
You can send us a letter to care@heyspin.com with the subject "trustpilot review". Tell us an email address from your account and maybe more details about difficulties you've met. We'll try to find where was the problem.
Best regards,
HeySpinCasino Team
This isn’t a scam site
This isn’t a scam site. I’ve played enough of them to know for over 15+ years. The choice of games is decent. I agree it’s hard to get hold of customer services, but withdrawals are as they state (providing they already have verified you). I waited less than 24 hours for withdrawal to be processed. All in all, I like this site
16 August 2023
Unprompted review
Reply from Heyspin
Hello!
Thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back. Until then, we’re here if you need anything.
Best regards,
HeySpin Casino Team.
Decided to make a small deposit being…
Decided to make a small deposit being mindful that there are so many Casino Scams right now....that was 3 days ago....I won a small amount and decided to make a withdrawal, just to see what will happen and was told by Heyspins that it will take 48 hours for processing...up until now, that withdrawal has not been sent back to my bank...
SO THIS ONE IS ANOTHER SCAM....PLEASE AVOID THESE NEW CASINOS.
10 August 2023
Unprompted review
Reply from Heyspin
Hey!
Thank you for your review.
Sorry to hear about this negative experience with our casino.
You can send us a letter to care@heyspin.com with the subject "trustpilot review". Tell us an email address from your account and maybe more details about difficulties you've met. We'll try to find where was the problem.
Best regards,
HeySpinCasino Team
Do not put your money into heyspin they…
Do not put your money into heyspin they advertise on instagram as they have the game plinko just to draw you in as every add on instagram shows people winning on plinko,once you’ve signed up for £25 u realise it’s not in there and u end up throwing your money away on some other rubbish game ,please don’t do it it’s a con
10 August 2023
Unprompted review
Reply from Heyspin
Hey!
Thank you for your review.
Sorry to hear about this negative experience with our casino.
You can send us a letter to care@heyspin.com with the subject "trustpilot review". Tell us an email address from your account and maybe more details about difficulties you've met. We'll try to find where was the problem.
Best regards,
HeySpinCasino Team
Crooks don't pay out stay clear.
6 August 2023
Unprompted review
Reply from Heyspin
Hey!
Thank you for your review.
Sorry to hear about this negative experience with our casino.
You can send us a letter to care@heyspin.com with the subject "trustpilot review". Tell us an email address from your account and maybe more details about difficulties you've met. We'll try to find where was the problem.
Best regards,
HeySpinCasino Team
Amazing
Amazing, please don’t listen to the bad reviews! As long as you are playing legitimately, you will have no problem. Deposited £50 in total and withdrew £2000, requested it at 9:30am it was sat in my bank by 1:30pm!!! Quickest withdrawal turn around on any site I’ve played. I do have to send In some documentation, which I’m gathering atm, but my withdrawal was not withheld. Fantastic service and a happy Tuesday to me!
1 August 2023
Unprompted review
Reply from Heyspin
Hello!
Thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back. Until then, we’re here if you need anything.
Best regards,
HeySpin Casino Team.
I played on 21/07/23 won and withdraw…
I played on 21/07/23 won and withdraw my £44 to find I should recieve 43 as fees were taken and still not got my money now in august. It's disgusting that they are treating customers this way and ripping them off. I want my money. It's not there's to take.
21 July 2023
Unprompted review
Reply from Heyspin
Hey!
Thank you for your review.
Sorry to hear about this negative experience with our casino.
You can send us a letter to care@heyspin.com with the subject "trustpilot review". Tell us an email address from your account and maybe more details about difficulties you've met. We'll try to find where was the problem.
Best regards,
HeySpinCasino Team
I play about 2 hours same game,nothing…
I play about 2 hours same game,nothing win.
I screen recorded each bet and i will send it to gamble comission...They are the worst ever ever
1 August 2023
Unprompted review
Reply from Heyspin
Hey!
Thank you for your review.
Sorry to hear about this negative experience with our casino.
You can send us a letter to care@heyspin.com with the subject "trustpilot review". Tell us an email address from your account and maybe more details about difficulties you've met. We'll try to find where was the problem.
Best regards,
HeySpinCasino Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.