Chris went above and beyond to help us sort out this issue. He understood it was time sensitive and walked us through the process to correct it. He even highlighted where the original issue had arisen... See more
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Alfie has been brilliant from start to finish on this project. We needed the new pattern set up urgently, and he did a fantastic job getting it sorted quickly. Thanks to the rosters and patterns being... See more
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The engineer was very helpful and personable. The fault was resolved along with some additional issues found on site. The process between raising the repair request and the engineer attending is the... See more
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We have been using this time and attendance system for over 3 years, and the support team has been excellent. Their response time is consistently great, and they are always open to suggestions and i... See more
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Company details
Written by the company
Workforce Management Solutions , Time & Attendance, Rostering, Employee Self-Service, Flexitime.
Contact info
United Kingdom
- hfx.co.uk
Quick Reply
23 July 2025
Unprompted review
Reply from HFX Ltd
We're glad you found our help timely and efficient.
Speedy resolution
Speedy resolution. Online support good and when the problem couldn't be resolved, was immediately scheduled for hardware replacement.
3 July 2025
Unprompted review
Reply from HFX Ltd
Thank you for your feedback. We are pleased to hear that the support you received was effective and that the hardware replacement was arranged without delay. Providing a quick and reliable service is always our priority.
Prompt response and resolution as…
Prompt response and resolution as always, from the team and Chris Dawson.
2 July 2025
Unprompted review
Reply from HFX Ltd
Thank you for your kind words. We are delighted to hear that Chris and the team were able to provide a prompt response and resolution once again. Your feedback is greatly appreciated.
excellent service
Took a genuine interest in my problem, with follow up to make sure suggested corrective action was effective
2 June 2025
Unprompted review
Reply from HFX Ltd
Thank you for your feedback. We are pleased to hear that the team took a genuine interest in resolving your issue and followed up to ensure everything was working as it should. Delivering thorough and supportive service is very important to us.
Good quality service
HFX are always polite, helpful, and get the issue resolved in good time.
20 May 2025
Unprompted review
Reply from HFX Ltd
Thank you for your kind feedback. We are delighted to know you always find our team polite and helpful, and that your issues are resolved promptly. Your comments are very much appreciated.
overal HFX is not a great system for… anything really
overall HFX is not a great system for the user, lots of errors and clocking in problems.
support have been polite and try to help.
website is slow and has added hours of work to my week. i personally wouldn't use and certainly not pay for, but have no choice as work have brought it in
23 May 2025
Unprompted review
Reply from HFX Ltd
Thank you for taking the time to share your honest feedback. We are sorry to hear that you have experienced difficulties with the system and understand how frustrating this must be for you. While we are pleased that you have found our support team polite and helpful, we appreciate your concerns about errors, clocking in, and the website speed.
We do have many customers who find HFX a valuable and reliable solution, but we also recognise that every user’s experience is important. Your comments will be shared with our product and support teams so we can continue to improve. We truly value your perspective and thank you for highlighting these issues.
Best regards,
The HFX Team
Fast and efficient service
13 May 2025
Unprompted review
Reply from HFX Ltd
Thank you for the feedback. Don't hesitate to reach out if you require more assistance.
Best regards,
The HFX Team
Everyone at HFX isd always so helpful…
Everyone at HFX isd always so helpful no mater what my question is or issue they deal with it staright away. Nothing is ever to much trouble for any of the team, i Dealt with Chris today and as always he was amazing.
12 May 2025
Unprompted review
Reply from HFX Ltd
Thank you for your lovely feedback. We are delighted to hear that you always find the team helpful and that nothing is ever too much trouble. It is great to know Chris was able to assist you so well — we will be sure to share your kind words with him.
Best regards,
The HFX Team
Quick response times and resolved…
Quick response times and resolved quickly
30 April 2025
Unprompted review
Reply from HFX Ltd
Thank you for the feedback. Don't hesitate to reach out if you require more assistance.
Best regards,
The HFX Team
Great Customer Service
We use HFX Imperago for our time & attendance solution. Imperago has a detailed but user friendly interface and accurate reporting. The customer service experience is excellent with understanding our requirements and prompt, helpful resolutions to any very occasional issues.
16 April 2025
Unprompted review
Reply from HFX Ltd
Hi,
Thanks for the kind review, we are happy that we meet your expectations.
Regards,
HFX Support
Quality Service
Very knowledgeable and quick to respond. Couldn't be more helpful.
8 April 2025
Unprompted review
Reply from HFX Ltd
Hi,
Thanks for the 5 Stars! We're glad we're giving you the service you expect.
Regards,
HFX Support
Have been a customer of HFX for years
Have been a customer of HFX for many years, support is always excellent.
27 March 2025
Unprompted review
Reply from HFX Ltd
Hi,
Thank you for the great review.
We're happy you've had a great experience and hope that you are a satisfied customer for years to come.
Regards,
HFX Support
quick response
HFX always response very quickly with all tips what to do.
19 March 2025
Unprompted review
Reply from HFX Ltd
Hi,
That's great!
I hope we continue to measure up.
Regards,
HFX Support
Excellent Service A star
How quick the response was from Chris. So patient in explaining things and working through them with me step by step.
11 March 2025
Unprompted review
Reply from HFX Ltd
Hi,
We're happy that Chris continues to provide you great service, we regard him as a great ambassador for the company.
Regards,
HFX Support
Speedy response to issue
Chris answered quickly and patiently talked us through how to check the machine. Then when we exhausted all options, put Emily in touch to sort out a new scanner.
26 February 2025
Unprompted review
Reply from HFX Ltd
Thank you for your great review!
We’re glad Chris and Emily could assist you quickly and efficiently. Your feedback is greatly appreciated, and please don't hesitate to contact us here if you need anything else.
Best regards,
Support Team
HFX
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