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Company details

  1. Homewares Shop

Written by the company

HGHOM was established in 2018. We may have come a long way since our humble beginnings, but our vision remains the same: We are committed to connecting the most unique and comfortable home furnishing products in the world with everyone,to create a better daily life for the many people. We hope that every customer's home life will become full of joy and happiness because of our products. And for everyone that has visited HGHOM, our business idea is pretty obvious – “to offer a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible will be able to afford them.” Because we believe good home furnishing is for everyone.


Contact info

  • Unit 06, 11 / F, Liberty Centre, 50 Hoi Yuen Road, Kwun Tong, Kowloon, HONG KONG, 999077, hongkong, Hong Kong

  • hghom@outlook.com
  • hghom.com

2.5

Poor

TrustScore 2.5 out of 5

10 reviews

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Rated 1 out of 5 stars

I had the same experience as many…

I had the same experience as many customers. Never received my orders and never got back my money.
May 23, 2022: I made my order which cost $60 in total.
Jun 20, 2022: Never received my order, so I emailed them and they said the products were in high demand.
Jul 8, 2022: Still did not receive my order so I requested a refund. They told me to initiate the refund via PayPal. I did.
Aug 1, 2022: Did not hear back from them; did not get my refund; and of course my emails were ignored afterwards.
Do not support this scam company.

19 April 2023
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

I ordered christmas presents in nov ´22 but never received them. They made a mistake with sending but came up with all kinds of excuses and lies. Eventually they said I would get my money back but it´s april ´23 now and I still don´t have my money back. They don´t respond at my emails anymore. I reached out for them on instagram and warned other people. Now they blocked me. Don´t order here!! Even if it went well for you don´t support this brand again. Don´t support companies that treat customers like this. Next time it might be you as well. :-(

16 April 2023
Unprompted review
Rated 5 out of 5 stars

I had a better experience than other customers on here

I read the trustpilot reviews after ordering and was worried, but was pleasantly surprised! Yes it ships from China but it's not that slow, beautifully gift wrapped, glass carefully packaged and I got two dessert forks thrown in for free!
Order date: 5th November
Dispatch: 8th November
Delivery: 19th November.

Item is just like the photo and seems well made and robust (I ordered a glass vase that looks like a tied paper bag)

5 November 2022
Unprompted review
Rated 1 out of 5 stars

Ordered something back in August

Ordered something back in August, never received the order. Company told me they didn’t even have the product in stock (yet still advertised it, and let me purchase it). I was told i would receive a refund, then they never replied to me again. Thankfully I used paypal so I could make a case through them. I tried reaching out to them on Instagram and they blocked me. Scum bags.

12 August 2022
Unprompted review
Rated 1 out of 5 stars

Scam scam scam

Scam scam scam. I wish I could give zero stars.
I have been waiting on three wedding gifts from this shop and I am so sad and embarrassed that I used this site.
I've been trying to get ahold of someone for 5 months to no avail.

15 October 2022
Unprompted review
hghom.com logo

Reply from hghom.com

Dear customer, we are deeply sorry for making you have a bad shopping experience, please contact us and we will give you more compensation for the mistakes we caused. Please give us a chance to make up, thank you.

Rated 1 out of 5 stars

Scam

Scam.
Product was never sent and no refund despite my many emails over a period of months.

2 September 2022
Unprompted review
hghom.com logo

Reply from hghom.com

Dear customer, we are deeply sorry for giving you a bad shopping experience, our company has been in chaos for the past period of time due to COVID-19 not being able to ship all shipments. And now that we have sorted out our company, we will put service first to ensure that every customer can get a better shopping experience, please contact us and let us work with you to perfectly handle your Order. At the same time, we will also give more discounts in exchange for your forgiveness. At the same time, we also hope that you can give us valuable operational opinions in the next time. We need your opinions. thanks.

Rated 1 out of 5 stars

Scam

This website is a scam. I ordered two cups and I never received it. I emailed them multiple times and they claimed that “the product is out of stock and it’s being remade and that takes a while.” Then they stopped responding. I asked for a refund, but they obviously won’t respond.

11 August 2022
Unprompted review
hghom.com logo

Reply from hghom.com

Dear customer, we are deeply sorry for making you have a bad shopping experience, please contact us, we will work with you to solve the problem of the order, and we will also give more compensation for our mistakes. Please give us a chance to make up, thank you.

Rated 1 out of 5 stars

This website is a scam

This website is a scam. I ordered a lamp in April and never got it, or a refund. They stopped answering when I asked for a refund.

26 July 2022
Unprompted review
hghom.com logo

Reply from hghom.com

Dear customer, we are deeply sorry for making you have a bad shopping experience, please contact us, we will work with you to solve the problem of the order, and we will also give more compensation for our mistakes. Please give us a chance to make up, thank you.

Rated 1 out of 5 stars

Scam website

Scam website - beware. Never received the item I ordered or the refund I requested.

Disputed the charge on my credit card and thankfully was able to get my money back that way.

16 June 2022
Unprompted review
hghom.com logo

Reply from hghom.com

Dear customer, we are deeply sorry for giving you a bad shopping experience, our company has been in chaos for the past period of time due to COVID-19 not being able to ship all shipments. And now that we have sorted out our company, we will put service first to ensure that every customer can get a better shopping experience, please contact us, we will give more discounts in exchange for your Forgive me once, but also hope that you can give us valuable operational opinions in the next time, we need your opinions. thanks.

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