HGreg.com Reviews 211

Like many on here, I Wish I would have read the reviews before contacting them. The customer service is awful, no seems motivated to help. If you are able to chose what you want they have thousands of $$ dollars in crazy “fees” making the car very high price compared to others in the market. The sales people seem to know this but either can’t do anything about it or just don’t care. BUYER BEWARE!

Super bad customer services. This people don’t ever return phone calls that all. I had been calling for more than a week and left 3 VM and they never contact me back. I would not deal with people like this, they are not professionals that all.

They claim to be no haggle - however they tried to add on over $4k in extras, not including the tax. A $23k vehicle ended up at $29k+! They have this strange, non-optional "extras" including some kind of protectant, cleaning, blah blah blah that HAS to be purchased, they want over $1k to register the vehicle even when transferring a tag. No one is motivated to talk to you, the kids in there couldn't care less if you buy or not as they're on salary and not commission. Ugh horrible experience, did not buy and will not buy with these tactics.

Issue 1- I paid cash for a 2019 Ram 1500. The salesman gave me a proposal and I told him that I did not want their protection plan. He stated that they do not take this off the closing costs. I researched and learned that I could cancel through the protection plan company. So I acquired a cashiers check from my Bank. The amount quoted was $595.56 over the actual closing cost. The "manager" told me I would get a check for the difference the next day. Two weeks later they still had not cut me a check. It took threatening to take them to court to get them to cut a check. Then that check bounced.
In addition I had stated that I did not want the "protection plan" They lied and said that this entailed a special coating interior and exterior and if I stained the interior or something damaged the paint job this "protection plan" would "cover it" . I took the vehicle to two auto body shops. There is no coating on the vehicle. The dealership has refused to give me a policy number a way to file a claim or contact this alleged company. IN short. It appears they charged me for something that they dont actually provide. I will be suing this dealership.

Angel was very informative and helpful! Great job!

Wish they had an option to rate a negative 5 stars. This place sucks, wasted a day of phone calls to find out that they don’t even have the car they have advertised. It’s not that it sold, they never had it. The call center is comprised of CS agents that love to talk over you and are 100% incompetent. Dodged a bullet here after realizing that they charge $3700 in extra “fees”. I hope they go out of business tomorrow.

Scam company… It was quite a disappointing experience, and I regret not checking reviews in advance. I'd advise others to be cautious, as I later discovered this company has mainly one-star reviews on Trustpilot, which I wish I had known earlier. Before I waisting my time. I called them to inquire about the car's availability, and they confirmed it and scheduled an appointment. I drove 1.5 hours to get there, but upon arrival, they informed me that only one car was available, and that car was in poor condition, quite dirty, and had numerous missing or broken plastic parts.

Before signing the papers I saw that there was almost $3,000.00 added to the price and these where all additional fees. I wanted clarification about these fees and the manager came over and I told him that these fees where too much and that we needed to talk about it. He instantly told me that I would not get there car. No explanation and no discussion possible!

Mind you that these fees don’t have any purpose other than spicing up the bill for HGreg. In my opinion, a company who adds fees just for themselves is not a nice and honest company to do business with. They don’t add value to the car at all and HGreg knows this very well!

Having a good base price doesn’t mean that HGreg can add almost $3,000.00 fees to this price! Don't go there people unless you want to pay extra for HGreg wallet!

If negative 100 was an option...Would be Definity a pick. I purchased a Car in April; wish I had seen these reviews prior. Since then, the car has been a nightmare. Carfax was clean by the way. Back in the shop for the third time! If this place could get shut down for the schemes and cons....i would be the happiest person so noon else can get blindsided.

They sold us a car that was recalled and also has a bad transmission that needs to be replaced. Pure evil. Extremely dangerous to drive a car like this and we have four children under the age of 5. We have to pay around $6000 to have this fixed and the warranty they had us get Ofcourse doesn’t cover it. Another money grab for them and waste of money for us. Car salesmen are sleaziest people on earth. To do something like this to a family is sick. They don’t answer calls or emails they will just send you to a voicemail and never call back and dodge you. So shady in my opinion. Very bad customer service. I WOULD REALLY RESEARCH before buying a car here. If you’re smart you’ll look someplace else.

If there’s a zero I would give it!! Lol all car dealers will go to the deepest parts of HELL

Larry Joseph Was super kind and helped us pick out our car and broke everything down for us reccomend ‼️👍

Don’t ever buy your car from here.. Bunch of Parasites. They are thieves and crooks worse than the ones on the street and I make no apologies for that and I’ll never recommend them to anyone not even my worst enemy. Adhol Sadler and Jody sold us a 2021 Toyota Corolla LE for $19000 and we financed it and ended up paying $40000 on this vehicle, never again; we regretted this day but learnt a lot. The car wasn’t even brand new and it even met in an accident before and they said it didn’t. Beware of these people. Don't let them con you like they con me. They screwed us royally. Don’t ever rush to buy your car and don’t go nowhere near this company especially the Miami branch even though they’re all the same.

EXTREMELY RUDE customer service and lazy workers i would personally never go here again and i recommend everyone does the same

The employees are well versed and friendly. What I didn't like is the website says one price then their proposal adds a pre delivery fee ($1300) and an interior protection fee ($800). One top of that their trade-in price is 2-4 thousand dollars less than any other dealers. So shop around before you go here!

Buyer beware. The price on the window is not what you will pay. They will bury fee's into the price which they tell you are required such as a 795.00 paint protection fee. They had all sorts of outrageous fees like 699.00 to electronically register the car and 2000.00 paperwork few. My daughter needed a car and i wasn't there or else i would of not done the deal. i regret it. they also tried to charge 1499 for gap insurance which we said we didn't want. 30 days go by and the guy never submitted the cancellation paperwork. SCAM SCAM ..STEER CLEAR OF THIS PLACE TRUST ME.......

First visit to West Palm dealership . Saw a truck online that I liked. Was told it was available . Drove there (1 hour drive) to find out someone put a deposit on it and should have an answer by the next day.... waited 2 more days... Called ... said it was available and looked like there was never a hold on it... told me he will pull it out and call me so I can see it.. waited hours... no call.. I call back and now telling me waiting for the manager to make a decision on it... so I wait and wait... finally a callback to tell me its sold.... sounds really fishy....shady experience. never going back.

Don't go near this company Bought a Toyota corolla SE 2018. They screwed me royally. My fault never go car shopping with a impatient wife. The car has been in 3 accidents Front bumper and wheel well dust covers started falling off shortly after purchase. $14,000 price tag turn Into $30,000. I know I know LOL Once again stay away salesman or nothing but parasites. Their only concerned is lining their pocket with your hard earn cash.

When ahead and called , asked for a car price they told me """( Example car price 25k) """ . Then when I ahead and asked out the door price and they said 30k and they said Florida state fees which is normal and taxes and on top of that "manager fees" these guys list their car under price to catch your attention and once your their , They rise up all fees and they are made up additional fees , crooks and thief's do not waste your time going here . they do what i like to call false adveristisment , and if you have any doubt take a look at all their cars price call your self and ask for a "out the door" price you will get additional made up fees so they can compensate for the "lower price" they are placing it at

Do not waste your time with these creeps! I wasted 4 days trying to get straight answers out of these clowns. These folks bring gross incompetence to a whole new level. Hours spent calling and getting voicemails that were full. After four days I sent my daughter in to see the car and it was already sold. I talked to a salesman and a finance manager an hour before she wasted her time. Shoot these dealers and put the rest of us out of our misery!