The Helping Hand Company Reviews 850

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and how well-made they are, often describing them as life-changing and very helpful for daily tasks. Many people also highlight the quick and efficient delivery service, noting that items arrive promptly and as promised. The ordering process is frequently mentioned as straightforward and easy to use. However, some customers also noted issues with delivery, specifically mentioning instances where carriers ignored delivery instructions or one item arrived broken.

What people talk about most

Product

Consumers find products to be positive, highlighting their quality and usefulness. Many reviewers praise the... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the products as... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and accurate delivery,... See more

Order

Reviewers express satisfaction with the ordering process. Customers found the website easy to use, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

purchased a Lowzone Gel Switch cushion.. excellent product husband finds it really helps his immobility as it makes him more comfortable Easy to order on HH website and to get VAT exemption Delivery... See more

Rated 5 out of 5 stars

An honest appraisal: I ordered a wall mounted shower stool from HHC a couple of years ago and I am delighted to say that the quality was exceptionally high standard (and the price was really compet... See more

Rated 5 out of 5 stars

Already had one of these but decided that a second would be useful so did not have to walk so far to find it. Decided to buy the pair including the folding one which has proved to be so useful when c... See more

Rated 5 out of 5 stars

I was amazed as to how handy this little gadget is! Unable to move or bend after an operation it is a lifesaver. Absolute must if you have limited mobility of any kind I would say. I can easily pic... See more


Company details

  1. #12 of 35 best companies in Disability equipment supplier
  2. #14 of 28 best companies in Hospital equipment and supplies store
  3. #24 of 70 best companies in Mobility equipment supplier
  4. #5 of 11 best companies in Physiotherapy equipment supplier

Written by the company

Whether buying for yourself or caring for a loved one, let’s help make living more enjoyable. Based in the idyllic Herefordshire countryside, the Helping Hand ‘family’ have been busy making inspirational and innovative products for over 60 years. Our own in-house design team constantly push quality and functionality, to make them the most useful and robust products on the market.


Contact info

4.8

Excellent

TrustScore 5 out of 5

850 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

This is a very useful piece of kit

This is a very useful piece of kit. It took me a few attempts to master the use of this but now I have done I get it right every time. Very good and good value too.

14 April 2024
Unprompted review
Rated 1 out of 5 stars

I ordered a Sock Assist Kit on the 15th…

I ordered a Sock Assist Kit on the 15th March. I wasn’t informed of dispatch or delivery date. I sent several emails to the company to find out 2 weeks later it was at the post office. I had to order from another company since my Mum needed this kit ASAP following a total hip replacement. It came within 48hrs. Therefore l wish to return the SAK to the Helping Hand Company and would like a refund. I have sent several emails but have received no response. I am very disappointed and wouldn’t use this company again.

15 March 2024
Unprompted review
The Helping Hand Company logo

Reply from The Helping Hand Company

Thank you for leaving us a review, I am sorry to read that you are dissatisfied with our service, subsequently leaving us a 1* review. I have passed this onto our customer service department and your refund will be processed today for you.

Rated 5 out of 5 stars

One of the most useful tools one can have in the house and/or car

I have bought these reachers before (from Cosyfeet of Street, Somerset) but having worn two of them out,(after some 10-12 years constant use) I decided to buy 2 replacements which I have received and are completely happy with, to the fact that today (02/04/2024)I have ordered 2 more of the same product. One to keep in the car, and one for the kitchen, one for the lounge and one for the bedroom. I am 78 and a type 2 Diabetes sufferer, and not as mobile as I used to be, so it is very useful to have one reacher in every room, just in case. They are absolutely useful for me, and I can recommend them to anyone else who has similar needs. I have had more than 10 years experience of usage.

2 April 2024
Unprompted review
Rated 4 out of 5 stars

Good useful Grabber

Ordered the Classic PRO Reacher Grabber. Really well made and does what it’s supposed to do. Easy online ordering and very fast delivery. Happy with my purchase. Would use the company again.

1 March 2024
Unprompted review
Rated 5 out of 5 stars

The Classic Pro Folder Grabber Reacher…

The Classic Pro Folder Grabber Reacher is well made and has more features than of grabbers I've purchased. Delivery was significantly faster than the timescale quoted at order so very pleasantly surprised. Would purchase again

5 March 2024
Unprompted review
Rated 3 out of 5 stars

Delivery issues but good products

The goods quality if great and so is Customer Service BUT Parcel force had to make 3 attempts before they finally followed the instructions and I now have my goods 3 weeks after ordering them

19 February 2024

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