Hic Winemerchants Reviews 23

Totally brilliant!
Had a hard to find couple of rum bottles I needed for Xmas. In stock as per website, rapid DPD delivery.
Safe as houses.
Happy Christmas, I shall return…

We have in the past ordered wines from Hic and always been happy with process and delivery.
They state delivery will be within 7 working days from placing the order, and if the customer hasn’t heard within 10 days to get in touch.
We waited seven days and contacted them by email. What went wrong this time. No reply. Resent the email. No reply. Customer service on this occasion
NIL. Customer service is key to any good business and improvement to communication is needed.

Amazing - what great customer service and prompt delivery!!! Thank you.

I had a great experience using Hic! Wine Merchants. They had the wine I wanted and delivered well packaged within the seven days they stated in their communication with me.
The wine was a competitive price as I had three bottles for the price I was quoted by other companies for two, so I was very happy. I also had a personalised handwritten note from Andy & Michelle included with my wines unlike other companies I've used in the past. I shall certainly use Hic! again in the future.

Hic! Have a wide selection of wines at great value prices, smooth end to end experience couldn’t fault it! I was pleasantly surprised by the lovely hand written card from Andy & Michelle welcoming me as a new customer. Thanks team Hic! I look forward to ordering from you again :)

*** Updating this review in light of the wholly false and misleading response from the business owner to our original truthful, evidenced based and fair feedback.

You can judge for yourself the truth of what happened here based on our review and the response.

There is no malice in a truthful and evidence based review of a business and its customer service and we did not say we were financially out of pocket, Hic is in the process of refunding us.

Many of us want to support small businesses, and we don’t expect, as I was lectured, ‘Amazon delivery times’, but asking for an update is a reasonable behaviour.

To respond to Hic’s comments - we were verified customers of Hic and have the emails to prove so, including confirmation of the order and their subsequent cancellation of the order as they were unable to fulfill it.

Having received confirmation of our order on 23rd November for six bottles of wine we then heard nothing, so on the fifth working day (they say 5-7 working days for delivery) I sent an email simply asking for an update but still nothing from Hic.

Finally, I got to speak to ‘Andy’ who advised they in fact only had three bottles of the wine ordered in stock, after lecturing me to read my confirmation email. Maybe spending a couple of minutes sending a one line update to a customer would go a long way to securing more repeat business rather than wasting time having to respond to fair and evidenced feedback.

Andy thought it helpful to inform me that they didn’t actually have enough wine to fulfill our order. He then went on to lecture on ‘order fulfilment’, when sorry would have sufficed.

Rude, totally disrespectful and definitely, as we all know, poor customer experiences travels far quicker than good ……

Amazing service, After tasting this wine in a local restaurant, I had to buy some. Found hic. Communication service and packaging excellent. Love the label as an extra . Many thanks. Highly recommended and appreciated

Super quick delivery and really securely packaged, would definitely buy from them again.

This is my second order from Hic and they are fabulous - the wine arrives almost immediately by DPD despite a 7 day suggested arrival and is securely packaged with a lovely handwritten card inside - highly recommend 🤗

Sell gorgeous, well-researched drinks, but not replying to emails. Decided to order elsewhere, because it's for an imminent occasion. A friend has mentioned the same thing, unfortunately.

No hard feelings. Just my experience.

First order from Hic found the specific wine we required.
Delivered promptly. Excellent service.
Will he using them again.

First order with this company and service was amazing, I could not find the wine I was looking for and contacted tn20finewines who recommended this small business to me. Arrived very quickly, very well packaged and a welcome note and local honey inside. Very nice touch. I would definitely recommend

Really dislike leaving less than positive reviews but received wrong vintage of wine on my first order and have tried to contact for explanation but sadly to no avail

Great choice of wines. Great customer service, quick delivery. Would recommend.

Poor experience. Ordered and paid for 12 bottles of 2020 vintage wine on 8 Aug. No delivery. Contacted Hic and was advised that they took order but only had 8 bottles of 2020 vintage. I agreed to take delivery of 8 x 2020 vintage and 4 x 2021 which was to a lower standard that what was ordered. Hic then sent 5 bottles of 2021 vintage, 7 bottles if 2020 vintage without notification of further change. Clearly a very small company with lack of stock/ warehouse control.

Be very wary of ordering wine from this vendor. Not a great experience. Better to stick with larger merchants.

Ordered a few bottles of wine and received delivery 3 days later.We have received lots of wine deliveries from other merchants and the packaging was absolutely the best. Hand written note thanking us for our first order was a really nice touch. Will definitely use Hic again soon! Very impressed

Andy is so helpful if there is a problem checking out, delivery is very good as well.

Good service and a broad choice of wines. Being able to mix single bottles is a plus for me as I like to discover something new without committing to 6 or a dozen at a time. Jut had the Mystery case which has an intriguing selection and appears to be offers superb value as the individual bottle prices add up to way more than the case price.
First two bottles did not disappoint and included a sensational USA 'Phantom' red blend. Well pleased, will soon be back for more.

All perfect from ordering to delivery and content of parcel. Great!! Thank you.!

Delivery on time in full. Excellent robust cardboard packaging. High quality NZ Chardonnay from Dog Point and Greywacke which was good vfm. Would definitely recommend.