I’m so impressed with Hiccup. Everything I ordered exceeded my expectations. The maxi dress fits beautifully, with a really flattering shape and a super comfortable fabric. I especially love the pock... See more
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Review summary
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I cannot be more in love with the products I have received!! They are comfortable, good quality, chic and affordable which is so hard to find nowadays. And on top of that the customer service was amaz... See more
I have found this company by accident. I was looking for a summer dress which will be modest and light in the same time. I found hiccup ordered from them two dresses. They came not very fast, more or... See more
Ordered a dress, very beautiful colour and top quality material. Would highly recommend this brand to others. They also have a great customer service, polite staff members to deal with if you need... See more
Company details
Written by the company
Fashion Without Compromise
Contact info
46-54 High Street, CM4 9DW, London, United Kingdom
- hi@hiccup.com
- hiccup.com
4.2
Great
408 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
UK customers beware
(Edit: it’s the 4th Jan and my order hasn’t been dispatched yet. It’s still being packed. UK Customers purchase at your own risk!)
I was really looking forward to trying Hiccup. They boast low prices and good quality pieces - why not? Of course there’s a catch. You may find yourself in the handful of customers who don’t actually receive your order. Placed my order with all the correct info 20th Dec… I’m still waiting for my confirmation email. Customer support are poor with very little regard to whether you receive your items or not. I’m going to escalate to the co-founder, as I made a mistake ordering and now just want a refund.
Edit to response: to UK customers, the reason my order wasn’t processed at all was because they had a “technical” error and didn’t retrieve my address. I reached out asking for a confirmation email (this I am still waiting for). Delivery partners are not to blame here at all especially when I am yet to receive a simple confirmation email from Hiccup. I had to provide my address via email again to which they said they will add my address and process my order. This still hasn’t been processed? Customer service have completely ignored my enquiries but are active defending their trustpilot account and can respond here. There was not a single mention about possible delays/no communication.
It’s very strange.
20 December 2024
Unprompted review
Reply from HiCCUP.com
Hi Debbie,
Thank you for sharing your feedback and we are sorry to hear about your experience.
Our standard delivery times are 4-7 business days which exclude weekends and holidays. Any order placed on Friday 20th December should be expected to be delivered sometime this week. Our customer service team will check your order status and reach out to you to give you and update.
The festive season often brings challenges for our delivery partners (such as DHL, Royal Mail, and Evri), and while we strive for perfect timing, occasional delays can occur during this peak period.
We genuinely appreciate your patience and understanding, and we’re committed to improving your experience with us.
After contacting the company to chase…
After contacting the company to chase up my order I am still awaiting for it to be dispatched.
Customer service is not very helpful, will have one disappointed daughter on Christmas Day 🤷🏻♀️😢
17 December 2024
Unprompted review
Reply from HiCCUP.com
Hi Karen,
Thank you for sharing your feedback. We’re pleased to see from our records that your order was successfully delivered on December 23rd, just in time for Christmas. We sincerely hope your daughter loved her gift—it means the world to us to be a part of such special moments.
We’re truly sorry for the uncertainty you experienced while waiting for the delivery. The festive season often brings challenges for our delivery partners (such as DHL, Royal Mail, and Evri), and while we strive for perfect timing, occasional delays can occur during this peak period.
We genuinely appreciate your patience and understanding, and we’re committed to improving your experience with us. Should you have any concerns or need assistance in the future, please don’t hesitate to reach out to our customer service team.
Thank you for choosing us, and we hope to serve you again soon!
WOW WOW WOW ✅
Saw HiCCUP on Facebook was very reluctant to purchase anything due to the low cost of items and postage however, I wanted a full length satin skirt in brown saw it on their site could not believe the price placed the order and also ordered a top ..my title speaks volumes..they arrived today they are absolutely beautiful well made and look expensive.
Definitely will be the first site I will look on for my next purchase..quiet quick delivery too
Thank you
13 December 2024
Unprompted review
Satin top
Just received a top. Great price and the satin type fabric is good quality, better than I expected frankly. Just what I i wanted to go under a waistcoat. Also it says it's come from Turkey, well here in next to no time....Brilliant
12 December 2024
Unprompted review
Purchased
Purchased, or did I?, an item on the 7th of December and it’s now the 10th. Was promised email confirmation that should be sent ‘shortly’ after purchase which is standard practice when buying on line, still don’t know if I have bought from them or not, will contact my bank and ask them to recover my money back! Extremely poor service, beware
I
7 December 2024
Unprompted review
Reply from HiCCUP.com
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We completely understand your frustration regarding the lack of an order confirmation email, and we sincerely apologize for any confusion this has caused.
Please know that your order is important to us, and we strive to ensure that all transactions are processed smoothly. There may have been an issue with the email system, but we want to assure you that we are looking into it immediately. If you reach out to us directly, we will be more than happy to fix this and send you the order confirmation as soon as possible.
In the meantime, if you need any assistance or have any concerns, please feel free to reach out to our support team at support@hiccup.com. We truly appreciate your patience, and we hope you’ll give us the opportunity to resolve this matter and restore your trust in us.
Thank you for your understanding, and we look forward to ensuring that your experience improves moving forward.
I liked this site but bad delivery experience
I liked this site. Good quality products at reasonable price and have had good delivery experience earlier. But my latest order is still processing with no transit order tracking information, have been waiting for the order delivery but the support team is good and quick to respond to my query but still no progress on delivery or any update on the status of my order yet. Highly disappointed with the shipment process this time.
10 December 2024
Unprompted review
Reply from HiCCUP.com
Thank you for your feedback, and we truly appreciate your continued trust in our products and services. We're pleased to hear you've had positive experiences with our products and delivery in the past. We sincerely apologize for the delay and any inconvenience caused by this particular order.
We work with reputable delivery companies to ensure that all orders are handled with care and delivered promptly. However, sometimes unforeseen circumstances can impact the shipment process, which we deeply regret. We understand how frustrating it is to wait for updates, and we want to assure you that our support team is here to assist.
If you require any further assistance or updates, please don’t hesitate to reach out to us at support@hiccup.com. We'll continue working diligently to resolve this issue and ensure a smooth experience moving forward. We would love to see you back with us soon!
I did both of these but return portal…
I did both of these but return portal is just blank when you go into it !!
9 December 2024
Unprompted review
Reply from HiCCUP.com
Thank you for sharing your concerns. We’re sorry to hear about the issues you've encountered with our return process again. We take your feedback seriously and are committed to resolving this matter. Please reach out to our customer service team at support@hiccup.com, and we'll ensure you get the assistance you need. Additionally, one of our agents will personally contact you to address your experience. We appreciate your patience and look forward to helping you.
They don,t like returns ,I've tried everythig
Hiccup will not accept my order number or post code for return, keeps saying must use Latin, so take it you can't send back
9 December 2024
Unprompted review
Reply from HiCCUP.com
Thank you for sharing your concerns with us. We're sorry to hear about the issues you've had with our return process. It’s never our intention to mislead customers, and we understand your frustration. First returns are always free with us. We take your feedback seriously and would like to help resolve this matter. Please contact our customer service team at support@hiccup.com, and we’ll ensure you receive the assistance you need. We will be more than happy to help you complete your return.
Love the style and the quality😍😍😍😍
4 December 2024
Unprompted review
Absolutely in love with my order
Absolutely in love with my order, its my first time using the app and im just loving it, very aesthetic vibe, with such a variety of colours and really good quality, can wait to make my next order!!
8 November 2024
Unprompted review
Fab communication
Fab communication, amazing pieces and a great price!
30 November 2024
Unprompted review
Love the quality of all of all the…
Love the quality of all of all the clothes this is why I check them out every season myself personally because I’m soo happy with finding hiccup
29 November 2024
Unprompted review
Really really love the clothes
Really really love the clothes. the quality and the variety of styles are so nice. best part is that value for money is so good considering the quality
27 November 2024
Unprompted review
Stunning pieces for affordable prices
Stunning pieces for affordable prices. Quick delivery, lots to choose from and lovely quality.
27 November 2024
Unprompted review
Comfort with great style
I got two off shoulder sweaters, a black cardigan and a coat from HICCUP. I must the quality of the cardigan and sweaters are insane😍 amazing price & quality. Very flattering on the body
15 November 2024
Unprompted review
Charged Twice - Poor Communication
First time using this company and was really excited to receive my items however when I made an order with this company and chose the Klarna payment option, I have now been charged twice for the same order.
I am unable to get hold of anyone at HICCUP because all the email addresses are not correct and the bot chat is USELESS. How am I able to speak to a representative of this company?
26 November 2024
Unprompted review
Reply from HiCCUP.com
Thank you for sharing your experience, and we apologize for the inconvenience you've faced. We are trying our best to make your shopping experience better every day. We're sorry to hear about the double charge and the difficulty in reaching us. Please note that we take this matter seriously and are committed to resolving it. Kindly contact us directly at support@hiccup.com, and we will ensure a representative gets in touch with you to resolve the issue. We appreciate your patience and look forward to assisting you.
good quality
the material of the clothing is such good quality and looks very expensive
26 November 2024
Unprompted review
Hiccup makes stylish and comfortable…
Hiccup makes stylish and comfortable clothes that stand out. Their designs are unique but easy to wear, perfect for any occasion.
Verdict: Simple, cool, and worth it!
20 November 2024
Unprompted review
Love this brand
I love the quality’s of their products, really exceeded my expectations! I ordered a skirt and it came with inner shorts which was perfect as I’ve been looking for something similar for a long time😍.
26 November 2024
Unprompted review
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