Hiclbuilders Reviews 4

TrustScore 4 out of 5

4.0

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Company details

  1. Construction company

Information provided by various external sources

We are a family run construction company based in South West London. With over 17 years of experience, our skilled and qualified builders, electricians and plumbers can either create new spaces by converting or extending, revive your existing rooms through renovations or completely rebuild your home. We also fit kitchens and bathrooms as part of a rebuild or extension.


Contact info

4.0

Great

TrustScore 4 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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Rated 5 out of 5 stars

HICL Builders did an amazing job on our house

HICL Builders did an amazing job on our extension and renovation in Surbiton. Finished in just 8 weeks, on time and to a fantastic standard. The team were professional, friendly, and kept us updated throughout. Our home looks incredible now. I couldn’t recommend them enough!

15 May 2025
Unprompted review
Rated 1 out of 5 stars

Work done did not meet build regulations and had to be re-done

In 2016 Andi and team did work on our loft to remove a partition wall and at the same time we asked them to remove built in cupboards from the room below. Andi offered instead to remove the chimney breast that the cupboards were built around, as well as the built in cupboards. Unknown to us at the time, when removing the chimney breast, the remaining chimney stack was left supported two pieces of steel and a piece of fibreboard. Using fibreboard to support the chimney stack did not meet build regulations.

When we came to sell our house we had to get Andi back to replace the support with the correct materials in order to get building regulations sign off. HICL insisted they were not at fault even though the original work did not meet building regulations. This resulted in us having to pay another £700 to put the work right in 2022.

The work done by HICL may look good on the surface but do not rely on them to know whether work done requires sign off for building regulations and ensure they don't close up any works before you have it fully inspected and signed off.

12 July 2022
Unprompted review
Hiclbuilders logo

Reply from Hiclbuilders

Dear Mr Kirk, we are sorry that you did not feel you could discuss this with us but as we have stated previously, it is always the client’s responsibility to check that the work being done to their property is compliant with building regulations, unless we are engaged in a consultancy capacity.
We wish you well in your new home.
Regards,
HICL

Rated 5 out of 5 stars

New bathroom

I 100 % recommend Hicl, I was extremely pleased with the work Andi and his team did when fitting my new bathroom. They were very professional, helpful and prompt with their work. I would definitely use them again.

14 March 2019
Unprompted review
Hiclbuilders logo

Reply from Hiclbuilders

Hi Mrs. Hassan! Thank you for your review, it's greatly appreciate. We are so pleased you are happy with the service we provided and we look forward to working with you again. The team at HICL.

Rated 4 out of 5 stars

Andi and his team did a great job

Andi and his team did a great job. Very happy with the outcome. Easy to plan with, happy to discuss.
Would recommend

12 March 2019
Unprompted review
Hiclbuilders logo

Reply from Hiclbuilders

Hi Linda, we are really pleased to hear that you were happy with our service. Thank you for choosing HICL.

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