Got the item but with an error on the print. Their support line is probably non-existent since no one ever responds from there even through multiple follow-ups.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Welcome to Hicustore. We are a dedicated and missionary team, always spare our efforts to bring customers the most positive and satisfying shopping experience. Personalized and customized products are the biggest feature of Hicustore. At Hicustore, we believe that personalization is the most sincere way to express your love and care to the person you love. From daily gifts and commemorative gifts to holiday gifts, regarding the selection of customized products, we believe you will be able to find a satisfactory gift in Hicustore, and the unique gift will be delivered to your loved one with your heart. Your satisfaction and happiness is our priority. We are proud that when this gift made and sent by Hicustore can bring happiness to you and the recipient, when smiles and happiness appear, the "Love means once more" we have always insisted on has meaning. Your feedback is the motivation for us to continue creating new products and bringing you the best shopping experience.
Contact info
oumeijinrongcheng t2, 321100, hangzhou, China
- support@hicustore.com
- hicustore.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered a gift on Dec 4 for dad from…
Ordered a gift on Dec 4 for dad from daughter. It’s not Dec 29 and the gift has not yet shipped. Emailed asking for info and no reply. Just asked for a refund. Will see if I get a reply
Custom hoodie
The hoodie I received is not correct and where the embroidery is, it's puckered, meaning the shirt was not flat when it was embroidered.
The tires/wheels for the car, which were pretty important, are BLUE. Why?
This is clearly not at all what was expected. In fact everything I read I was supposed to get an email with the proof to check or "ok" my order. Which I did not even after emailing immediately after ordering.
I'm so disappointed.
a very creative gift
After long time compare, I finally picked this out as a gift for a friend. She said she liked it very much, and found it to be a very creative gift.
Ordered a gift for Mother’s Day the…
Ordered a gift for Mother’s Day the beginning of May paid for the expressed shipping said I would receive it by Mother’s Day it just came in today May 31st and when I opened the box it was packaged poorly and on one of the names the paint is smudged. Tried to start a chat to resolve the problem and it just says they are offline they will email me back in within 36 hours
The customized poster for my 30th…
The customized poster for my 30th birthday brought me many memories. It was worth the money.
I ordered leather keychains from…
I ordered leather keychains from HiCuStore as gifts for my whole family. The packaging was very beautiful, the price was reasonable and very meaningful.
Very poor quality
Very poor quality, ordered it a few weeks before mother’s day and they said it would get here in time. Did not arrive for two weeks after mother’s day. I messaged them as soon as a i ordered it to change shipping address because it was set to my old home and they said they fixed it, they did not. It was still delivered to my old house. Has scratches all over it, the lights in the wood are poorly made and attached, was coming apart when i opened the box. Very disappointed and would not recommend anyone to buy these products.
I have purchased three
I have purchased three, one for myself and two as gifts. I am very pleased with my purchases! Packaged in a sturdy shipping box, the goods arrived safely and quickly.
It's a little different than what I…
It's a little different than what I expected, and it would have been nice if the customization was a little more perfect.
Received fast
Received fast, packaged well, and just perfect for the gifts I am giving my granddaughters.
was broken when I received it and the…
was broken when I received it and the seller immediately sent me a replacement.
Shipping would be nice if it was…
Shipping would be nice if it was faster, great product.
I really
I really, really love this beautiful gift, It graces my living room with my Easter decorations.
This such a lovely item
This such a lovely item. very inexpensive but great quality and fast shipping.
arrived so quickly
Don't wait any longer to order these adorable jewelry boxes! I love everything about them and can't believe they arrived so quickly.
Beautiful gift
Beautiful gift, good service, will order from the seller again in the future!
Great quality and size
Great quality and size! Shipped quickly and will be the perfect companion for my wedding day and traveling.
Great gift for my sister-in-law as she…
Great gift for my sister-in-law as she travels a lot and loved it!
This is a beautiful jewelry box that is…
This is a beautiful jewelry box that is the perfect size for travel it has several slots for various types of jewelry and the print on the box is perfect.
This is one of the best leather…
This is one of the best leather keychains I've ever bought.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








