Hiddendisabilities Reviews 56

Placed order online a few weeks ago, never received the order

They claimed it was delivered without any proof of delivery

They have stopped responding to emails

It’s a scam - reported to the bank for a chargeback to get back my money

Scam site. Do not use. Items never received and only contact is email. Which acknowledges I have sent them a query and two seconds later a further email comes through saying my query is resolved…. No contact no response- NO ITS NOT RESOLVED.

Utterly appalling that scammers would target persons with disability

Have not received my order and getting no response to my emails, I wish I had read these reviews first and bought from Amazon instead. Only used this company as they looked legitimate and reliable

Ordered sunflower lanyard/ bracelet and suitcase belt for holiday- 2 weeks later the order hadn’t been received. I contacted them to complain and they implied it had been lost in the post (unlikely as they never emailed to notify dispatch). So off I went on holiday without the items I ordered in plenty of time with expensive postage charge. 4 days after complaining still not had any contact advising of despatch. What an appalling way to treat people already struggling with hidden disabilities.

I places my order and the website it says 5-7 days for delivery. The items still have not been dispatched and one item was for holiday. Which will be useless as it won’t arrive before I travel. Customer service sent some lame excuse about being busy, and delivery is now 10 days for delivery. Yet the items still have not been dispatched 6 days 6 days later. I requested a refund and they fobbed me off. So, I’ll be contacting my bank and never ordering with them again.

I ordered a personalised card and lanyard for myself as I am autistic. In a couple of weeks I will be going to the airport. I was worried when it will arrive but just a small email and I had lots of help from Rebecca to explain if it didn’t turn up soon she would send another out. When it arrived, the quality is brilliant, however I forgot to add the personalised photo of my self. Rebecca kindly has refunded this so I can place another order making sure this time I add my photo. She has been extremely helpful and the customer service is brilliant! I highly recommend!

Excellent customer service from Rebecca Mears who assisted me in correct an order. Rebecca was very quick at replying to emails and resolving my queries .

Customer service (Rebecca) exceptionally helpful when my phone crashed and order number didn’t come through.
She located order and enabled escalated delivery for me.
Great item which will be a lifeline for daughter when out and about.
Couldn’t recommend highly enough.

Was helped by Rebecca, absolute sweetheart who assisted in both following my order as well as issuing a small refund!

Quick response, fast delivery, top types.

I was helped by Rebecca. She made sure to swap a product, unavailable in my region, for the product I was hoping to purchase. She was very thorough in checking whether she was swapping the correct items. Thank you for this very positive experience, Rebecca!

If I could rate a zero, I would. Order placed, not received. Chased through their automated garbage system. Sent a 2nd time. Still not received, (a month has gone by now). Emailed to complain and asked if I could check the address in case I made an error. Just got a cursory email saying sorry, we will send again. Well I'll let you guess whether it turned up. Emailed again to make a formal complaint and again asked if I could check the address. Told to wait a few more days for the delivery. So I did. Then emailed AGAIN requesting to make a formal complaint, check my address and explaining that this was terrible service for anyone, (let alone myself who is neurodivergent and would check the post every day waiting for my lanyard.) Ended it with saying that I wanted a full refund. Refund issued, no apology, no explanation, no-one ever checked my address in case I'd made a mistake despite me asking them 3 times and genuinely the worst service I've ever had from an online company. For one that specialises in items for those with additional needs I am more horrified that this is what customers could experience. Terrible, terrible, terrible. Do not waste your time or money.

Rebecca was very helpful when I needed to cancel my order after forgetting to add some information, very quick response and all dealt with within an hour.

I contacted Hidden Disabilities with a query. I got a prompt response back from Rebecca who has solved my issue.

I had an excellent experience with Rebecca, customer services manager, who helped me with my order. I was concerned about when my order would arrive and she swiftly responded and answered all my questions and reassured me when it would arrive.

Not impressed at all. Customer service? What customer service! I made an order nearly a month ago, where is it? Good question! DO NOT ORDER FROM THIS COMPANY! Quick enough to take your money. Now they sit behind automated messages, have no phone number. What an absolute shower of cow dung!

Rebecca has been fast and efficient when communicating; yet she was still extremely friendly, helpful and understanding.
She is a great representative for the Hidden Disabilities Sunflower Scheme, and I will definitely recommend the scheme because of this experience.
The products will be truly beneficial to everyday life; thank you again so much!

Waited for 2 weeks and my order did not arrive. After i mailed them only an automatic answer with we will have a look and than it was quiet. I went to their Facebook page and asked again. Now they said it was never shipped and they don't know why. They promised me my money back so i hope they will.

I needed a lanyard quickly as we are going on holiday very soon. I contacted customer service on Facebook and received a response right away. Rebecca was very helpful and assured me that if I placed my order and sent them the order number they would have it posted out quicker for me. I did this, they shipped the order that day ( Tuesday) and I received it on the Thursday. Fantastic customer service, i will definitely use again .

Ordered a year ago. No issue. So ordered again this time order not turned up after 5 weeks.. No reply to my emails