HiDREAM Reviews 

21
TrustScore 3 out of 5

3.0

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Company details

  1. Pet Care Store

Written by the company

Welcome to HiDREAM, where we're dedicated to enhancing the bond between pets and their owners through thoughtfully designed essentials. Our mission is simple yet profound: to create high-quality, functional, and fashionable pet products that cater to the needs of modern pet owners while reflecting their unique personalities. Whether it's a stylish leash, a cozy bed, or innovative grooming tools, each item is crafted with care to make the experience of being a pet owner easier and more enjoyable.


Contact info

3.0

Average

TrustScore 3 out of 5

21 reviews

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4-star
3-star
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1-star

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Hasn’t replied to negative reviews

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3.0

All reviews

(21)

6 reviews in the last 12 months

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Rated 1 out of 5 stars

Do NOT order from HiDream

Do NOT order from HiDream. I placed an order in early February for cat recovery suits. The shipping window came and went with no communication. I reached out numerous times, through multiple contact methods, about the status of my order and eventually to request a cancellation and refund. I received absolutely no response. What a scam.

17 February 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a harness

I ordered a harness, but it never arrived. Noone responded to my email after I reached out to demand a full refund. No accountability. Very disappointed.

3 January 2026
Unprompted review
Rated 5 out of 5 stars

Good quality onesie recovery suit

My ordered items were delivered quickly and the onesie is perfect for my family cat who need her stomach covered after surgery. It fits around her legs with a velcro strap on the top. The cat found her own way to wear the suit.

The only issue was the lack of customer service, however I'm just glad the items arrived. Thank you, Hidream!

13 November 2025
Rated 5 out of 5 stars

backpack

I just received the backpack. It is beautiful, spacious and resistant, as shown in the photos. Kenzo is a 6 kg cat and he looked comfortable. We just have to go for a walk

17 October 2025
Rated 1 out of 5 stars

Very long delivery time, not keeping promises, bad customer service

First, it took about two months to get delivery, with some nonsensical holding messages/”updates” in between, ia promising compensation, which did not happen. Second, the bag PUHA SERIES FRONT CARRY PET CARRIER was displayed with a cushion which was not included. Was offered a small compensation which was not at all proportionate. Would have returned the item had it not been shipped across continents/without a smooth way to do so. Customer service appears unprofessional.

25 May 2025
Unprompted review
Rated 1 out of 5 stars

I Have not yet received the bag

I Have not yet received the bag. The delivery date has not been respected and have not yet had a solution so far.

8 February 2025
HiDREAM logo

Reply from HiDREAM

We apologize for the delay caused by the unexpected issues during the order processing! Our staff has already contacted you to address the matter! If it is still unresolved, please contact: hidreamoffice@gmail.com

Rated 1 out of 5 stars

I received the wrong print for the dog…

I received the wrong print for the dog harness I purchased and very displeased.

4 September 2024
HiDREAM logo

Reply from HiDREAM

So sorry for your experience in this,our service team will get in touch with you quick.They will go through the details with you and give you a solution in this.

Rated 5 out of 5 stars

I got a cheap collar from the store…

I got a cheap collar from the store before I adopted my dog, but I wanted something better and more custom for it. This collar looks amazing on it.

18 August 2024
HiDREAM logo

Reply from HiDREAM

Thank you for giving us your feedback! We value each and every piece of feedback and it all helps us to improve HiDREAM products and services. We hope you and your pet have a great time together!

Rated 5 out of 5 stars

Great gear

I have a 5-month-old Aussie and I got the medium harness, collar, and leash for when he's fully grown. The collar seems really well-made and I think it will be super comfy. I'm really impressed with Ruffwear, the attachment rings are awesome. The harness and collar fit our needs perfectly, they're comfy for my dog and super durable!

20 August 2024
HiDREAM logo

Reply from HiDREAM

Thank you for giving us your feedback! We value each and every piece of feedback and it all helps us to improve HiDREAM products and services. We hope you and your pet have a great time together!

Rated 5 out of 5 stars

These collars are so lightweight

These collars are so lightweight! They're perfect for my little dogs. I also love the separate piece specifically for tags.

13 August 2024
HiDREAM logo

Reply from HiDREAM

Thank you for giving us a review, we value our customers' feedback.
We are glad that we are able to bring you a more comfortable and convenient life for your pets!

Rated 5 out of 5 stars

We love the Front Range Dog Collar

We love the Front Range Dog Collar! It's super easy to put on and take off. The leash attachments is strong but doesn't bother our puppy who has never worn a collar before. This collar made the transition so easy!

17 August 2024
HiDREAM logo

Reply from HiDREAM

Thank you for giving us a review, we value our customers' feedback.
We are glad that we are able to bring you a more comfortable and convenient life for your pets!

Rated 5 out of 5 stars

Great for travel!

I bought this carrier for travel in the car and weekend trips and it's perfect! My dog loves it.

7 August 2024
HiDREAM logo

Reply from HiDREAM

Thank you for giving us a review, we value our customers' feedback.
We are glad that we are able to bring you a more comfortable and convenient life for your pets!

Rated 5 out of 5 stars

Travel in style safely

We love this car seat bed! Our pup is often traveling sick, but this waterproof faux leather is very easy for quick cleanups. The soft padding is so comfy and he chills out instantly, which is a miracle for him. Plus, the storage pockets on the side are perfect for treats and poop bags!

9 August 2024
HiDREAM logo

Reply from HiDREAM

Thank you for giving us a review, we value our customers' feedback.
We are glad that we are able to bring you a more comfortable and convenient life for your pets!

Rated 5 out of 5 stars

My pet carrier was delayed because they…

My pet carrier was delayed because they were waiting on materials, but customer service was so great about it! They gave me a discount for the delay and kept me updated on the shipping. It's really great quality - nice and big, perfect for my dog. I got it for our move so she'd be comfy on the road trip!

7 August 2024
HiDREAM logo

Reply from HiDREAM

Thank you for giving us a review, we value our customers' feedback.
We are glad that we are able to bring you a more comfortable and convenient life for your pets!

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