Politeness of the guys whilst working for two days at our house (David, Lee & Davy) plus electrician Mike who also spend the second full day working here. Very professional job carried by a well exp... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had already had a some quotes from other solar companies, and I almost went with another company, a dear friend and colleague passed me details for this company, really pleased I did, Andrew and... See more
Company replied
Solar is a big investment with a slow return - Optimising is important and also having the assurance, just in case something goes wrong. HIES gives you that assurance and ensures compliance with stan... See more
Company replied
From start to finish Aira were great, especially the everyone that completed the install. Very professional, neat and tidy work. Everything arrived on the morningnof fitting, with the fitters arriving... See more
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Company details
Written by the company
HIES is committed to the highest standards in consumer protection for the home energy sector. Through our Chartered Trading Standards Institute (CTSI) approved Consumer Code and Alternative Dispute Resolution (ADR) service, we promote fairness, accountability, and protection for both homeowners and installers.
Contact info
Solutions House, Chorley Business & Technology Centre, Euxton Lane, PR7 6TE, Chorley, United Kingdom
- 0344 324 5242
- info@hies.org.uk
- hies.org.uk
4.8
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from HIES
Good morning, Neil. Thank you for taking the time to leave a review. We are pleased to hear that the process has been easy and straightforward. Kind regards, HIES.
Solar panels from Eon…
The solar panel installation was well coordinated (Eon next) and so far seems to be working well but rather lacking in documentation for a multi-thousand pound system. All workers friendly and knowledgeable. Can’t export yet due to delay on DNO certification. Four weeks and waiting.
22 May 2026
Unprompted review
Reply from HIES
Good morning, John. Thank you for taking the time to leave a review. We are pleased to hear that your installers were friendly and knowledgeable. Kind regards, HIES.
Good communication and explanation when…
Good communication and explanation when exploring our installer choice , had good reviews on line, good communication through the process. A big process removing existing heating system boiler rads etc with minimal effect on us. Pleased with our choice.
20 June 2026
Unprompted review
Reply from HIES
Good morning, Chris. We are delighted to hear that you are pleased with your installation. Thank you for your positive feedback. Kind regards, HIES.
Politeness of the guys whilst working…
Politeness of the guys whilst working for two days at our house (David, Lee & Davy) plus electrician Mike who also spend the second full day working here. Very professional job carried by a well experienced team, worked hard and cleared everything up upon finishing.
Many thanks.
22 May 2026
Unprompted review
Reply from HIES
Hi there, Sylvia. We are pleased to hear that your installers were very professional. Thank you for leaving a positive review. Kind regards, HIES.
Professional and responsive
Professional and responsive. Would definitely recommend.
18 May 2026
Unprompted review
Reply from HIES
Good morning, James. We are thrilled to hear that your installers were very informative and knowledgeable. Thank you for your positive feedback. Kind regards, HIES.
Excellent service very good fitters
Excellent service very good fitters,
Very quick and cleaned up after the job was complete
21 May 2026
Unprompted review
Reply from HIES
Good morning, Trevor. Thank you for leaving a review. We are delighted to hear that your installers were excellent. Kind regards, HIES.
Very professional company
Very professional company
Installation was done quickly with a minimum of fuss or disruption
System was well explained .Quick
response to any questions
I would recomend this company
19 May 2026
Unprompted review
Reply from HIES
Good morning. We are pleased to hear that your installation was completed quickly with no fuss or disruption. Thank you for leaving a positive review. Kind regards, HIES.
Good communication and information from…
Good communication and information from this company during our recent solar panel installation
19 June 2026
Unprompted review
Reply from HIES
Good morning, Kieron. Thank you for your positive feedback. We are thrilled to hear that you received good communication throughout your installation. Kind regards, HIES.
The process was very easy with good…
The process was very easy with good knowledge from salesman. The office staff was very helpful with a quick answer on the phone. Installation was straight forward with a happy crew.
18 May 2026
Unprompted review
Reply from HIES
Good morning, Phillip. Thank you for taking the time to leave a review. We are pleased to hear that your installation was straightforward and that the process was easy. Kind regards, HIES.
very helpful and appreciate being kept…
very helpful and appreciate being kept up-to-date
17 June 2026
Unprompted review
Reply from HIES
Good morning. We are thrilled to hear that you have found your installers very helpful. Thank you for taking the time to leave a positive review. Kind regards, HIES.
Excellent company to deal with,
Excellent company to deal with,
Any problems were sorted immediately and all the staff are very friendly and a credit to their company,
Many thanks OPTAMA
5 November 2025
Unprompted review
Reply from HIES
Good morning, John. Thank you for taking the time to leave a review. We are thrilled to hear that your installers were excellent. Kind regards, HIES.
Pretty sure price is competitive and…
Pretty sure price is competitive and the installation was straightforward. Experienced people
18 May 2026
Unprompted review
Reply from HIES
Good morning, James. We are pleased to hear that your installation was straightforward. Thank you for taking the time to leave a review. Kind regards, HIES.
Everyone was helpful
Everyone was helpful, knowledgeable and polite. The installation people were great. Installers were great.
All working well. Just changed our energy supplier because of the great service by Octopus. Recommended. Also price was highly competitive.
29 April 2026
Unprompted review
Reply from HIES
Good morning, thank you for taking the time to leave a positive review. We are pleased to hear that Octopus provided a great service and has been helpful. Kind regards, HIES.
They delivered the 'package' of work well.
They delivered the 'package' of work most efficiently and with as little disruption to the house as possible. All members of the team were pleasant and polite and they cleared up after themselves very well.
A good, beneficial experience.
11 May 2026
Unprompted review
Reply from HIES
Hi there, David. Thank you for taking the time to leave a positive review. We are delighted to hear that your installers were pleasant and polite. Kind regards, HIES.
Reassurance guaranteed
The service I have received from this company has been 2nd to none and I felt reassured throughout the process of having solar panels fitted by a company vetted by HIES
13 May 2026
Unprompted review
Reply from HIES
Good morning. We are pleased to hear that you received great service from your installers. Thank you for taking the time to leave a review. Kind regards, HIES.
This was a complete surprise and very…
This was a complete surprise and very welcomed bonus. Having insurance warranty takes a lot of lingering concerns or if the project long-term.
13 June 2026
Unprompted review
Reply from HIES
Hi there, thank you for taking the time to leave a 5-star review - we really appreciate it. Kind regards, HIES.
Behind the scenes security that you…
Behind the scenes security that you don't even think you need, until you do. Well done HIES
12 May 2026
Unprompted review
Reply from HIES
Good morning, Tracy. Thank you for taking the time to leave a 5-star review - we really appreciate it. Kind regards, HIES.
It's nice to have the reassurance that…
It's nice to have the reassurance that HIES have got your back if things go wrong
11 May 2026
Unprompted review
Reply from HIES
Good morning. We are pleased to hear that you feel reassured with HIES. Thank you for taking the time to leave a review. Kind regards, HIES.
Really great installation of a…
Really great installation of a remarkable system....the workmanship was impeccable and we are very very pleased with our investment.
19 May 2026
Unprompted review
Reply from HIES
Good morning. We are delighted to hear that your installers delivered impeccable workmanship. Thank you for taking the time to leave a review. Kind regards, HIES.
Reply from HIES
Hi there, Philip. Thank you for taking the time to leave a 5-star review - we really appreciate it. Kind regards, HIES.
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