hifimusicsystems.co.uk Reviews 

36
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, highlighting excellent sound quality and versatile features for playing various formats, often noting the ease of setup. Many people also appreciate the good value for money offered by these systems. The delivery service consistently receives high marks for being fast, prompt, and seamless, with items arriving on time and well-packaged. However, some people were dissatisfied with certain aspects of product quality, noting issues like faulty units, skipping CDs, or background noise from speakers. A few reviewers also felt the overall quality for the price was not always acceptable, suggesting they would spend more for a higher-end product.

What people talk about most

Product

Consumers generally express satisfaction with the product, highlighting its combination of retro design and... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the sound quality as fantastic and... See more

Delivery service

People report positive experiences with delivery service, often highlighting its speed and efficiency.... See more

Value for money

Reviewers mention ambiguous feedback about value for money, with some customers finding the product to be a... See more

Order

Customers had ambiguous experiences with order, with some reporting easy and fast purchasing processes from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've found this company to be very helpful. We have had two faulty Steepletone products - not the retailers fault but they have been really helpful in liasing with the manufacturer to get things resol... See more

Company replied

Rated 5 out of 5 stars

I bought this unit after I had tried a couple of systems which proved to be of limited satisfaction, as they did not play all my cds. This unit is very nicely finished, of excellent quality, and play... See more

Company replied

Rated 5 out of 5 stars

Quick delivery. Pleased with all of the features on the hi-fi system. No trouble with the DAB radio, or CDs skipping (which other people have commented don’t work for them). The free gift arrived s... See more

Company replied

Rated 5 out of 5 stars

Purchased this record player after comparing it with other makes, sound is excellent, delivery very fast, easy to set up. Would definitely recommend this product.

Company replied


Company details

  1. Music shop
  2. Hi-fi shop
  3. Home audio shop

Written by the company

Welcome to HiFi Music Systems, the UK’s premier distributor of Steepletone products. We specialise in offering a wide range of high-quality jukeboxes, record players, music systems, and unique audio products designed to enhance your home listening experience. As an authorised Steepletone distributor, we guarantee authentic products and exceptional customer service. Explore our carefully curated collection of retro jukeboxes, Bluetooth music players, and vinyl record players – perfect for music enthusiasts who value both quality and style. Whether you’re looking for a modern HiFi music system or a vintage-inspired jukebox, we have the perfect solution to suit your needs. Our products combine cutting-edge technology with timeless design, delivering rich, clear sound for every listening preference.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

36 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(36)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very decent unit

I bought this unit after I had tried a couple of systems which proved to be of limited satisfaction, as they did not play all my cds. This unit is very nicely finished, of excellent quality, and plays everything. The speakers are pretty good too, I find the sound perfectly acceptable for my room size, although anyone wanting power sound would be better attaching something bigger and hooking them in via a receiver. I am reserving this as an option for the future, but even as it stands I recommend this unit as good value for money

19 April 2026
Unprompted review
hifimusicsystems.co.uk logo

Reply from hifimusicsystems.co.uk

Thanks Ada for the great review it's much appreciated!

Rated 2 out of 5 stars

Steepletone Houston 6-in-1 Music System

While the order was fulfilled smoothly, I've had a persistent problem with the DAB+ radio in that when listening to the radio, system randomly locks up and, the only way to restore functionality is to power cycle the system. I initially approached HiFi Music Systems for support and was redirected to steepletone due to the music system being under warranty, to which I never received a reply. Disappointed to say the least.

18 December 2025
Unprompted review
hifimusicsystems.co.uk logo

Reply from hifimusicsystems.co.uk

Hi Nick, we're sorry to hear you haven't received a reply. We'll speak to Steepletone on Monday and let you know what they suggest.

Rated 5 out of 5 stars

Delivery was good

Delivery was good. Item was easy to instal and instructions were easy to follow. The sound is brilliant.

28 February 2026
Unprompted review
hifimusicsystems.co.uk logo

Reply from hifimusicsystems.co.uk

Hi Linda, thanks for the great review we're pleased your happy with the unit purchased.

Rated 5 out of 5 stars

hi fi music

the company i bought the music system are without fault extremely helpful from start to finish i would definitely recommend them. the steepleton 6 in 1 music system is a great buy converts all formats to mp3 from tape cds vinyl and memory sticks a great addition to anyones collection

10 January 2026
Unprompted review
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Reply from hifimusicsystems.co.uk

Thanks for leaving such a lovely review

Rated 5 out of 5 stars

A good buy

A good buy, all seems well with a good sound. Would recommend

16 April 2026
Unprompted review
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Reply from hifimusicsystems.co.uk

Hi David, thanks for your review it's much appreciated

Rated 5 out of 5 stars

Steeplestone Stereo

Product was exactly as described and plays vinyl superbly

16 April 2026
Unprompted review
hifimusicsystems.co.uk logo

Reply from hifimusicsystems.co.uk

Thanks Paul for letting us know pleased your happy with the unit purcased

Rated 4 out of 5 stars

Good system

Great easy service .. the system is good and has everything I need .. my only criticism is that the treble and bass is not as functional as it could be and the turntable arm doesn’t return to the side automatically when the record ends.

16 April 2026
Unprompted review
hifimusicsystems.co.uk logo

Reply from hifimusicsystems.co.uk

Thanks for your review will pass on your comments to Steepletone

Rated 3 out of 5 stars

Just ok, but not great

The order and delivery process was easy, quick and seamless, all very satisfactory.
The product itself, a Steepletone Houston XP 6-in-1 Music System, I find a bit underwhelming in its performance and handling. The sound from cassette and CD and external sources are acceptable for the price, also having all the available functions combined in one compact system is definitely an advantage. However, the turntable is slightly disappointing. It feels a bit flimsy and you have to put the arm down on the record manually, so it's almost inevitable to scratch the record. The sound is quite flat and tinny, and bass and treble adjustments don't make much of a difference. Another issue is the poor radio reception, the little antenna doesn't help much. Also, something I didn't expect is that you have to choose all the functions via one button, which you have to click multiple times to switch between functions. If you miss, which is easy to do because there are short delays while clicking through, you have to go through the whole list again. This is a nuisance and would have been so much easier with separate buttons for each function. Another slightly irritating characteristic of this system is the ever so slight background noise the speakers emit even when switched off, and which you can hear if it is otherwise completely quiet in the room. In addition, when you switch the system on or off, the speakers make a loud noise, which also is completely unnecessary.
In summary, I'm not unhappy enough to return the music system, but next time would definitely spend a little more money for something with better quality.

20 January 2026
Unprompted review
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Reply from hifimusicsystems.co.uk

Thanks very much for your feedback we'll pass on all your comments to Steepletone

Rated 5 out of 5 stars

Great buy

Great buy, speedy delivery time.Bit smaller than was expected but still has Great sound and even better with subwoofer i purchased.

6 February 2026
Unprompted review
hifimusicsystems.co.uk logo

Reply from hifimusicsystems.co.uk

Thanks Tracey for your review

Rated 4 out of 5 stars

Great music centre only one criticism…

Great music centre only one criticism in that there is poor reception for the radio stations don’t think much to the Ariel.

10 April 2026
Unprompted review
hifimusicsystems.co.uk logo

Reply from hifimusicsystems.co.uk

Thanks very much for your feedback we'll pass on your comments to Steepletone

Rated 5 out of 5 stars

Happy customer

Ordering and delivery were seamless. The music system is better than we were expecting from such a compact product, especially playing back some live recordings made on a small tape recorder in the 1980s! Similar satisfaction for old records, which was another reason for the purchase.

1 April 2026
Unprompted review
hifimusicsystems.co.uk logo

Reply from hifimusicsystems.co.uk

Hi, pleased your enjoying your system and playing all your old records :)

Rated 4 out of 5 stars

How Hi The Fi

Hifi Music Systems were very helpful and dealt with my order quickly and competently. The reason I give 4 rather than 5 stars is not to do with them, but with the product itself. The Fi of the Steepletone Richmond, is not quite so high as the manufacturers pretend. It is true the machine is well made and solid, but the bass and treble controls have very limited response, and in my view Steepletone rather over-estimate the sound quality (and price) of the machine. This is the fault of Steepletone publicity material.

2 April 2026
Unprompted review
Rated 1 out of 5 stars

I would leave 0 if I could

I would leave 0 if I could, purchased a Calm Alarm Clock, and the sound has stopped working within about 4 months cost £50. Have emailed twice and rang various times no response at all. Would never order from this company again, absolutely disgusting.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Really good customer service

I had an minor issue with a product and I had to wait a while to hear back from them to start the return process but it sounds like they are not to blame and would of got back to me sooner. They actually went above and beyond to ensure customer satisfaction so I have no complaints what so ever. Certainly happy to buy something else here now I’ve found something with bigger sound and more bass on sale here.

The issue I had was when I turned on one of the multi speakers it was suppose to turn the rest of the speakers on automatically but it didn’t work for some reason.

11 May 2022
Unprompted review

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