Great experience. Willing to look for solutions to help you as a customer, and willing to work with you. Always a fun experience too! Great product and great service.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had dipped my toe in the water with Hi-Res Audio with a cheap DAP and a pair of IEM's and after a few months decided on upgrading to something a bit more capable, rather than buy online I paid a vi... See more
I've purchased three times from Hifonix, the first two times from doing my own research on the products and the the third time with help speaking with Aseem. I bought my latest item, some Noble Rex... See more
Online ordering left a lot to be desired. No communication between placing order and dispatch a week later. Slow delivery from order. Refused to provide an invoice for the order. At least the product... See more
Company details
Written by the company
Hifonix has come a long way since it started as a small electronic company. We started as a company that provided a wide range of innovative electronic products. However for a very long time now, our principal focus has been on High-end brands and products. We've now taken the strategic decision to specialise in premium audio, visual and hi-fi products. We aim to attract a niche market by offering quality products and offering a bespoke service to our customers. Our product portfolio may have changed but we still hold the same values as a company. Excellent customer service is still what we thrive for and our end aim is to provide our customers with their desired premium products at competitive prices.
Contact info
396 Birmingham Road , B72 1YJ, Sutton Coldfield, United Kingdom
- 01213825444
- sales@hifonix.co.uk
- hifonix.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I found what I wanted from a Hifi shop…
I found what I wanted from a Hifi shop 5 mins from my house that I didn't know existed.The gent was very nice to deal with and the item was a great price .
Fantastic service
Fantastic service - I ordered 2 Hiby R4's (1 for me 1 as a present for my daughter) and they phoned to confirm I actually wanted 2 and hadn't made a mistake.
On to the R4 itself, its awesome. If you miss the walkman days and want FAR better audio than you phone can provide but don't want to spend megabucks, just buy one - your ears will thank you
Really excellent customer service
Really excellent customer service, going beyond what I would typically expect or hope for. Couldn’t recommend highly enough and would definitely go back to for any future business.
I appreciated the sound advice that was…
I appreciated the sound advice that was given to me by Asim.He helped me make an informed choice.
At no time did I feel under pressure to make a purchase.
I'm delighted with my headphones and player.
Thank you Hifonix!
A pleasure to conduct business with.
Over all my long years of involvement with audio dealers I can hand on heart report that Aseem is one of the most pleasant, knowledgeable and helpful I have done business with.
Everything one could ask for in terms of product and the whole process from purchase to delivery was absolutely hassle free from beginning to end.
Excellent demo comparing different…
Excellent demo comparing different in-ear headphones. Salesman had first rate product knowledge and allowed me to select the right product for me. Highly recommended supplier
Super service!
Super service, extremely helpful, providing great support and help. I highly recommend Hifonix, having bought several items, I am very pleased with the both the quality of the products and the exemplary service I have received - Thanks John
Great place to shop
I've shopped with Hifonix and Aseem multiple times and it's great. I'm always phoning to harass him and pick his brain about products and he always helps out. 4 pairs of high end headphones later and still have nothing but good things to say about them.
Pleasure to deal with
I was struggling to find a particular DAC I wanted to try, Hifonix had it in stock and also at a great price. I had some trouble with the online payment system. With a few phone calls I had the DAC in my hands the next day, thanks !! I will definitely use Hifonix again in the future, recommended !!
Top service and they know their stuff!
Very happy with the service I received from Hifonix, I ordered an SPL Phonitor XE which wasn't in stock but they informed me that they did have a Phonitor X ex demo which is essentially the same amp and is more expensive than the XE. But I got it at a bargain price and am over the moon! Buy with confidence.
Great shopping experience
Great shopping experience buying a pair of Noble Fokus Prestige wireless earphones, Hifonix provided good solid advice, ensuring I made the right decision, support was exemplary, going the extra mile, lots of audio expertise, definitely one of the best companies I have bought from, thanks for the terrific earphones and customer service - John
Very competitive prices good service…
Very competitive prices good service prompt delivery
Excellent service and advice and timely…
Excellent service and advice and timely delivery can’t fault it
Looking for a new amplifier...
I was looking to upgrade my system with a new integrated amplifier and arranged a demo of a Simaudio Moon 250i. Assem suggested bringing my current speakers and DAC to get an idea of how things would sound together.
System was set up and I was left to take as much time as I liked to try out the system. Assem offered excellent advice and ultimately I ended up with a new amplifier AND speakers!
Very happy with the whole experience and would recommend without hesitation that anyone looking for some new equipment should check out Hifonix.
Superb service again and again
I've bought a few items from Hifonix now. I live nowhere near the store, but when it comes to the audio hobby, I'd much rather deal with a store that gives great service.
Hifonix excels at this. I recently ordered a slightly expensive item from them, and they quickly called me to discuss the purchase as they felt they had an alternative that would be more reliable and sound better. I've been in this hobby for years, and this wasn't a sales pitch in the slightest, just really good customer service. It also helps that the prices are fair.
They were spot on, the item they suggested instead was far superior, and offered more for the money. So thank you Hifonix, I'll be using you exclusively from here on in.
Very helpful and with a deep…
Very helpful and with a deep understanding of the products they sell.
Customer service is also excellent and I look forward to further visits to Hifonix in the near future.
Excellent and friendly customer service.
I recently purchased some wireless earbuds from Hifonix.
Even though they were a pre-order item, Hifonix kept in contact, sending me regular updates on the progress of my order. I called Hifonix several times once my order had arrived, as I had a few questions about the earbuds. Hifonix were fantastic, very helpful, knowledgeable, and incredibly friendly, and they were able to guide me through the setup process.
Hifonix cares about its customers, and based on my experience, I will purchase more audio products from them in the future.
I made another purchase from Hifonix this week, and again, the customer service is exceptional and an absolute pleasure to deal with.
Great product and outstanding service!
Great product and outstanding service!
The product was in perfect working condition, well packed and arrived the next day, great communication from Mr. Aseem who is very helpful and informative.
Highly recommendable, thanks!
Highly Recommend!
Really great customer service and extremely helpful and knowledgeable. You are made to feel extremely welcome and time is taken to understand your needs and to make recommendations accordingly.
Asim also personally delivered the package and set it up for me, which was a massive help! Thanks Asim :)
Would highly recommend for the service and knowledge.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








