High Class Touch - Home Decor Reviews 

122
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Lovely items: they look terrific. But delivery took much longer than I expected and it would be better to earn customers more clearly when they place the order

Rated 5 out of 5 stars

Gold Heart Detail Canister 5* Customer Service!!! I purchased these beautiful canister, I am so in love with them. The communication from Zulima was outstanding, she keeps me inform of the progress... See more

Rated 5 out of 5 stars

I purchased these beautiful gold and silver canisters for my coffee bar, they were slightly delayed (no fault of their own) but the customer service I received from Zulima was fantastic, she was avail... See more

Company replied

Rated 5 out of 5 stars

I ordered some beautiful spoons for my friends birthday arrived..the consignment was held up in customs but Zulima went over and above to get them to me..keeping me informed on a daily basis and at th... See more

Company details

  1. Decoration and Interior Design Store
  2. Home improvement shop

Written by the company

High Class Touch curates stunning home decor pieces that will add glamour and luxury to your everyday life. How much time have you spent looking for these gorgeous pieces being delivered to your door at no extra costs such as import customs and duties? Save time searching within our shop and select your favourites and get them delivered right at your doorstep. Enjoy free delivery only in the UK. From Kitchen canisters, flower vases, candle holder and decorative dishes to gorgeous artificial flowers, High Class Touch offers new pieces every week. In here you will find gold and silver home decor and accents that will help you reflect your own personality in your home interiors. High Class Touch has been recognised and featured in two issues of The World of Interiors magazine in the UK and serves and audience who deserves to have beautiful and stunning pieces that impress anyone. Connect and join to our social media and don't miss ideas, videos and content you need to start stye decorating your home. "I am committed to curate stunning gold and silver home decor pieces that will add glamour and luxury to your everyday life”. Zulima C. Villar - High Class Touch Founder London, UK.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

122 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(122)

12 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Genuine seller

Ordered some plates, spoons and a marble board.
The quality of the plates and spoons were really good.
The marble board was good but not the quality that I was expecting, the gold paint on it was chipped.
Zulima, the owner, arranged the returns and refund without any hassle.
Bit expensive but worth the quality.
Would buy again from highclass touch

1 May 2025
Unprompted review
High Class Touch - Home Decor logo

Reply from High Class Touch - Home Decor

Hi Yasmin! Thanks for your feedback. I have noticed some prices are more delicate than other and may suffer during international shipping, but I am here to offer replacements and make it right.

Thanks a lot!

Rated 5 out of 5 stars

Beautiful product

Beautiful product. Well packaged and really high quality. Customer service is beyond excelllent.

9 May 2025
High Class Touch - Home Decor logo

Reply from High Class Touch - Home Decor

Wow! Thank you Sirah, I am happy to know you are happy with your purchase and my service. Thank you for your trust in my business.

Rated 5 out of 5 stars

It has always been great to shop with…

It has always been great to shop with high class from day one, I always believe in quality and when we talk about quality high class is the one you can always trust , I highly recommend high class .

1 May 2025
High Class Touch - Home Decor logo

Reply from High Class Touch - Home Decor

Thank you Smera! I love having you as a loyal customer. I am always here to help!

Rated 1 out of 5 stars

Poor customer service with no work ehhics

1st of all her stuff is nice but her customer service is horrible. She sent me an item which is damaged. (A lid) According to her it is a marble stone issue. She doesn't know to help a client and she asked me to pay for delivery of a damaged item She sent me. Everything she says something and trying to avoid her mistake. I am going to Inform trading standards and never will I buy anything from her. I will take this matter further

15 April 2025
High Class Touch - Home Decor logo

Reply from High Class Touch - Home Decor

Hi Lovely,

Thank you so much for your feedback — I’m truly sorry to hear that you’re not completely satisfied.

At High Class Touch, we deeply value every customer experience and genuinely care about ensuring you feel confident in your purchase. Most of our pieces are handmade by skilled artisans and crafted from natural marble, which means each item is beautifully unique. Variations in tone, veining, and natural lines are part of what makes marble so special — and this is something we always note clearly in the product descriptions.

That said, I completely understand your concern about the lids not being identical. Because of the nature of the material, even if we were to send a replacement, we couldn’t guarantee it would be an exact match — and we wouldn’t want to disappoint you further.

If a piece arrives damaged, chipped, or broken, we are absolutely committed to replacing it under our damage policy. In cases like this, where it's related to natural variation, we always offer a full refund should the customer not be satisfied with the look of the marble upon arrival.

I also appreciate you bringing up our return policy. As we import all pieces from the U.S. and fully cover the international shipping, customs, and taxes for our customers, we simply ask that returns due to change of mind be sent back at the customer’s expense.

If you have any further questions or need more support, I’m always here and happy to help.

Warmly,
Zulima Villar
Founder, High Class Touch

Rated 5 out of 5 stars

Lovely exquisite items

Lovely exquisite items, well packed and kept informed at all times. Would recommend this company.

17 March 2025
High Class Touch - Home Decor logo

Reply from High Class Touch - Home Decor

Thank you Lovely! I am glad to hear you are happy with your purchase.

Rated 5 out of 5 stars

Stunning pieces

Love them as they have elegant items that you won't find on the high streets. All items are true eye catching show stoppers. You will definitely receive numberus compliments.

24 February 2025
High Class Touch - Home Decor logo

Reply from High Class Touch - Home Decor

Thanks Saira! I am glad my efforts and work have good results having happy customers!

Rated 5 out of 5 stars

Great experience

Amazing products, great communication, really personalized service

15 October 2024
High Class Touch - Home Decor logo

Reply from High Class Touch - Home Decor

Thank you very much Matteo for your review.

Rated 4 out of 5 stars

I have just given you four stars

I have just given you four stars , although the canisters are beautiful , and just what I wanted . I was disappointed you didnt deduct the 10 percent off my order, even though I contacted you that I had made an error in not entering the promotion code

21 October 2024
High Class Touch - Home Decor logo

Reply from High Class Touch - Home Decor

Hi Linda! I am sorry to hear this. Yes I recall our chat. Unfortunately I cannot apply a code after the order has been placed. However I understand you have another code to use in your next order.
Thanks!

Rated 5 out of 5 stars

I ordered a cake server and knife set…

I ordered a cake server and knife set on a whim and am thrilled with the product I received. I was emailed regular updates on when I should expect the arrival of my parcel, which was incredibly helpful. Overall, it was a pleasant experience, and I wouldn't hesitate to order from here again!

19 July 2024
Rated 5 out of 5 stars

My order arrived in good condition and…

My order arrived in good condition and the vases and bouquets were gorgeous. Also the business owner was prompt at replying to my messages. She was also very honest about the dates for delivery and it was exactly as she'd said. Love the items. And I am looking forward to receiving the rest of the order on the date she gave. I have confidence I would be pleased with the items as well. Would recommend to everyone.

11 March 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look