High Dive Apparel Reviews 1,191

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 271 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, including the fabric, print, and overall durability of items like hoodies and t-shirts. Many appreciate the unique and "dope" designs, finding them stylish and a good fit for their personal aesthetic. The clothing is often described as well-made, with some reviewers noting that items hold up perfectly even after numerous washes. However, some people were dissatisfied with the delivery service and response time, particularly during busy periods. Issues such as slow delivery, long wait times, and a lack of communication regarding order status were mentioned. A few customers also noted a decline in the quality of some specific items, describing them as thin or not meeting previous standards.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the high-quality apparel, unique... See more

Order

Clients share ambiguous opinions on order experiences. Many customers express significant frustration with... See more

Delivery service

Consumers find delivery service to be ambiguous. While some customers received their orders on time,... See more

Response time

Users describe ambiguous interactions with response times. Many customers report significant delays in... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Took quite a wile for my order to arrive. I understand with the busy period this was to be expected but I do feel communication could have been better regarding this as I had to chase a few times befo... See more

Company replied

Rated 4 out of 5 stars

Item is good and husband is happy but the delivery was very slow. Took over 3 weeks to arrive and communication was pretty poor. Such a shame really but think it was apparent the Black Friday sale ove... See more

Company replied

Rated 4 out of 5 stars

Great designs and lovely quality very happy folk on christmas day. Delivery did take a little while, but got an email explaining the situation and everything made it in time. When you consider it's a... See more

Rated 4 out of 5 stars

The only reason I have selected 4 stars is I find the delivery time really frustrating. I am Used to items being delivered in a day or a couple of days at most. I made my last order earlier this we... See more

Company replied


Company details

  1. #49 of 66 best companies in Streetwear store

Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Clothing Brand

Been using this company since they started and right from the beginning they've been amazing any issues or questions immediately sorted for me and the products are top quality this is a company who still cares about what they send and it shows not only in their products but also the service they provide can not recommend more !

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Great quality T-shirts

Great quality T-shirts and amazingly cool designs. Got me some awesome compliments on them, and that just raised my overall confidence and ultimately, well-being. So thank you! This was not only an amazing purchase but also a little therapy. I’m a 5’6”, 165lbs woman and bought M and they fit great. I like to wear my shirts a bit roomy so curves aren’t really showing but the cool factor is on point! Will def buy again on this site.

24 August 2025
Unprompted review
Rated 5 out of 5 stars

High quality and great design

They offer additional discount on other items when you go to check out which was a great touch! Gorgeous and high quality t shirt ordered for my husband - will be ordering again for myself.

24 August 2025
Unprompted review
Rated 5 out of 5 stars

Quality clothing!

Really pleased with my order from these guys.
Despite living in France, the clothes turned up in good time & the quality was excellent.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

They shipped incredibly fast and were super helpful, even though I had made a mistake with the sizes in my order. The clothing is well made and really good quality. Highly recommended!

14 August 2025
Unprompted review
Rated 4 out of 5 stars

Now own 3 jumpers from High Dive and love them

Have bought a two items from High Dive- oversized hoodie and crew jumper. Lovely fit and quality of fabric- xsmall crew jumpers are pretty fitting for a smaller lady and so love that they are unisex fitting. Thank you High Dive

15 August 2025
Unprompted review
Rated 5 out of 5 stars

I found High Dive via an IG post ..

I found High Dive via an IG post ... Took a chance and bought a t-shirt. WARNING! These shirts and hoodies are addictive - they feel good and look good, even after washing 100's of times.

14 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent quality T-shirts

Bought a few T-shirts from here now and they’ve all been really well made and printed perfectly! They’ve not shrunk, faded or cracked, so excellent quality as well as great designs! Will keep buying, thank you :)

15 August 2025
Unprompted review
Rated 3 out of 5 stars

Good tshirt but really bad customer experience.

I've ordered a tshirt 8 full business days ago. It's been 14 days. I received an email confirming that my order had been shipped. The tracking number simply doesn't work. they have a link in their email, of course that link is broken.
On the app Shop, where you're supposed to be able to track the shipment, it says that they're still "preparing my order."...lol 14 days after the order was placed...for 1 tshirt...

The info on the website says so many contradicting things regarding shipments. "2-5 days for order processingé", "3-9 business days for EU orders". Then their confirmation email says "4-10 business days"...
What a F****** mess!

Tried to reach to High Dive twice, via email and message on the SHOP app (they use shopify). not surprisingly, no answers.

Total lack of service, like nobody's there...
don't buy there.

update: after posting a negative comment on trustpilot, I immediately received an email with the relevant tracking code and the package was delivered. so no harm done, except that due to faulty online tools and a general lack of communication, this could have been avoided and would have made the experience much much better. in the end, no harm done but I would advise Jamie and High Dive Apparel to

1. be much more clear on processing, shipping and delivery times. It's really a mess and contradicting info on site and in confirmation emails are super confusing.
2. even though everything is made on demand, almost 14 days to receive my tshirt is not acceptable when I have to pay 10EUR for shipping. that's simply too long.
3. fix the tools, so that customers have a clear view on where things stand. that would avoid so much frustration.

11 August 2025
Unprompted review
High Dive Apparel logo

Reply from High Dive Apparel

Hey Nicolas
My apologies. Get me directly at jamie@highdiveapparel.com

I can’t see enough info here for me to know your order details so i have sent a request for them.

We recently changed couriers, about 3 weeks ago so sorry the link isn’t working.
Are you in Belgium? I might’ve found your order. To be fair average transit time to Belgium with the new couier has been 4-5 days. It was shipped on the 7th wasn’t it?


And it took us 7 working days to ship am very sorry. Its longer than normal. We have had some builders in as we are extending our unit but didn’t realise myself we had gone over our normal 5 working days cutoff so i do apologise
Please give me a email and i can forward you the tracking etc
Thanks
Jamie

Rated 5 out of 5 stars

One of my new Go To companies

One of my new Go To companies. Used High Dive a few times now and the product quality is excellent, the designs unique/interesting and the service spot on. Highly recommended. Thanks High Dive!

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Amazing quality

Amazing quality, original unique designs, great customer service, even the delivery packaging is mint....not a bad word to say - big up high dive!

6 August 2025
Unprompted review

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