HighDrive by Height for Hire Reviews 427

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the helpful, polite staff, frequently highlighting their efficiency and positive attitude. The user experience is often described as seamless and straightforward, from initial inquiries to the easy pickup and drop-off processes. Many consumers also commend the excellent condition and performance of the equipment, finding it perfect for their needs. However, some customers also noted occasional issues, such as machines breaking down or being delivered with minor damage. A few people mentioned communication challenges, including difficulties with virtual collection links or slow responses from customer service. Additionally, a small number of reviewers expressed dissatisfaction with the handling of breakdowns, reporting long wait times for replacements or unhelpful call center interactions.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the quick, efficient, and seamless... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and straightforward... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the excellent condition and... See more

Based on these reviews

Rated 5 out of 5 stars

Initial experience from Emma G, Gary at Aberdeen was first class. Pick-up from local Tesco went OK apart from network glitches and soon on our way. Machine was excellent and performed well once on... See more

Company replied

Rated 5 out of 5 stars

We recently needed a 20-meter MEWP for motorway lighting work in Leeds and chose Height for Hire. The experience was exceptional! Stephanie Carter, the Sales Manager, was absolutely brilliant througho... See more

Company replied

Rated 5 out of 5 stars

First time using Height for Hire & what a great experience. Emma G answered the phone and was super helpful and polite. Pickup was super easy and the machine we hired was fantastic. If other compa... See more

Company replied

Rated 5 out of 5 stars

we found Height for hire on the internet and i cannot believe how simple and easy the process was ... Emma G was an absolute pleasure to deal with and give us all the info we needed to make this whol... See more

Company replied


Company details

  1. #6 of 15 best companies in Plant and Machinery Hire

About HighDrive by Height for Hire

Written by the company

HighDrive by Height for Hire: Reaching Everywhere!

20m HighDrive cherrypickers are available to hire at over 300 locations across the UK, Scotland, England, Wales and Northern Ireland.

HighDrive by Height for Hire provides a local Click and Pick Up service for 20m truck-mounted cherrypickers so anyone, anywhere can work smarter and safer at height.

With a 20m HighDrive you have more control over your working day and can save on transport costs and labour. You can get more jobs done on the one hire and travel easily between different locations. This allows you to cover a larger geographical area and grow your business.

Our vehicles are used across many sectors, including Pest Control, and often used on jobs such as pigeon spiking, gull nursery clearance, installing netting, and other pest problems that occur at height.

We offer the following services:
• Safe working at height truck-mounted cherrypickers from 20m to 90m across all of the UK
• A click and pick up service for 20m HighDrives. These truck-mounted cherrypickers can be driven on a standard car licence and picked up from more than 300 locations across the UK.
• More locations across the UK coming on stream in the next few months
• For more extreme heights, we have Truck-mounted cherry pickers up to 90m which come as an operated service. Available all across the UK
• A dedicated Technical Support team, so we are with you every step of your hire.

Height for Hire is a family-owned access rental company with over 300 locations across four countries, started over 45 years ago and now into its second generation of leadership.

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

427 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great communication Great van Great…

Great communication Great van Great tool for hire ill use them all the time from now thank you

14 February 2026
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Karel, thank you for your review. We are delighted to hear that you enjoyed using HighDrive, and we look forward to working with you again soon!

Rated 5 out of 5 stars

It was very easy to hire and use…

It was very easy to hire and use brilliant service very well explained by the operator will use again

13 February 2026
Unprompted review
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Reply from HighDrive by Height for Hire

Hi Stephen, thank you for the great review. We look forward to working with you again soon.

Rated 5 out of 5 stars

Great that you provide insurance so…

Great that you provide insurance so many don't. Mark Irvine in Belfast is so helpful and very responsive to any issues. Products are well looked after too.

13 February 2026
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Reply from HighDrive by Height for Hire

Hi David, thank you for your review. We are delighted to hear that you enjoy using HighDrive and we look forward to working with you again soon.

Rated 5 out of 5 stars

Emma G - Height for Hire - Would 100% recommend!!!

First time using Height for Hire and it was a flawless experience. We dealt with Emma G who is an absolute delight to work with, very polite and friendly. Would highly recommend Height for Hire and we will definitely be using this company again. Great work!

12 February 2026
Unprompted review
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Reply from HighDrive by Height for Hire

Hi, thank you for your great review. We are delighted that you had such a good experience with HighDrive, and we look forward to working with you again soon!

Rated 5 out of 5 stars

5 star service

Great service. From the initial handover to dropping the vehicle back, everything is simple and straightforward. Definitely use this service again.

5 February 2026
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Reply from HighDrive by Height for Hire

Hi, thank you for your review. We are delighted to hear that you found HighDrive easy to use and the hiring process straightforward. We look forward to working with you again soon.

Rated 5 out of 5 stars

excellent communication

excellent communication, a very easy process

11 February 2026
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Reply from HighDrive by Height for Hire

Hi, thank you for your review. We are glad that you enjoyed using HighDrive, and we look forward to working with you again soon.

Rated 5 out of 5 stars

This is hassle free

This is hassle free, the vehicle is always ready to drive off. A couple of emails and your away.

11 February 2026
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Reply from HighDrive by Height for Hire

Hi, thank you for your review. We are delighted to hear that you found hiring a HighDrive so easy, and we look forward to working with you again soon.

Rated 5 out of 5 stars

Good hire company

Easy booking. Decent rates. Helpful handover. The lift itself was easy to operate. Will use again.

31 January 2026
Unprompted review
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Reply from HighDrive by Height for Hire

Hi Chris, thank you for your review. We are glad to hear that you enjoyed using HighDrive and we look forward to working with you again soon.

Rated 5 out of 5 stars

Customer service fantastic and was very…

Customer service fantastic and was very flexible and would say though the delay was from our side the company personnel was very accommodating and would recommend.

11 February 2026
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi, thank you for the review. We are glad to hear that you had a good experience with HighDrive, and we look forward to working with you again soon.

Rated 5 out of 5 stars

Great service for our company

Great service for our company , very friendly and personal team on hand to help. Machines in good condition and easy to use.

3 February 2026
Unprompted review
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Reply from HighDrive by Height for Hire

Hi Dom, thanks for your review. We are delighted to hear that you enjoy using HighDrive, and we look forward to working with you again soon.

Rated 5 out of 5 stars

Helpful & Competitive Prices

Company is so helpful to deal with, process of hiring is simple & prices are very competitive.

5 February 2026
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Reply from HighDrive by Height for Hire

Hi, thanks for your review. We are delighted to hear you find us easy to use and competitive on price, and we look forward to working with you again soon.

Rated 5 out of 5 stars

East hire

We have hired from Height for Hire a few times and it is always a great experience.

4 February 2026
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Reply from HighDrive by Height for Hire

Hi, thank you for your review. We are delighted to hear that you enjoy using HighDrive, and we look forward to working with you again soon.

Rated 5 out of 5 stars

Very helpful from start to finish

Very helpful from start to finish , the guy who came to show me how to use the machine was on time and knowledgeable ,had a slight problem with the key lock but it was raining heavily and bloody freezing cold but quickly sorted

27 January 2026
Unprompted review
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Reply from HighDrive by Height for Hire

Hi Mick, glad to hear everything got sorted and you got the job done! Thanks for the review, and we look forward to working with you again soon.

Rated 5 out of 5 stars

Emma G

Great company and service, really makes thing easy for hiring MEWP's. Emma G and her team are fantastic with her customer service, a true credit to the company.

10 February 2026
Unprompted review
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Reply from HighDrive by Height for Hire

Hi Mike, thank you for your review. We have a great team in customer service, and we will pass on your kind words. We look forward to working with you again soon!

Rated 5 out of 5 stars

The machine operating was excellent

The machine operating was excellent brand new 2025 model its an absolute elite piece of kit

3 February 2026
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Reply from HighDrive by Height for Hire

Hi Craig, thanks for leaving a review and we are delighted to hear that you had such a good experience with HighDrive. We look forward to working with you again soon.

Rated 5 out of 5 stars

Great service as usual

Great service as usual, convenient and handy, machines easy to use and reliable

31 January 2026
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Malcom, thank you for your review. We are delighted to hear that you had such a good experience with HighDrive and we look forward to working with you again soon.

Rated 5 out of 5 stars

We have been using hight for hire for…

We have been using hight for hire for almost 3 years now and we have been dealing with Stephanie she has been really amazing easy to deal with and she’s always happy on the phone such a lovely woman

4 February 2026
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Darren, thank you for your great review. We will pass your kind words onto Steph, and we look forward to working with you into the future!

Rated 5 out of 5 stars

Exceptional Customer Service

I use HighDrive a lot and aside from the convenience and reasonable price points, I find the customer service exceptional.

It is very unusual for businesses to be fortunate enough to never experience any problems, but my gauge is not just how often things go wrong, but most importantly how they address the situation.

The Hire Desk at HighDrive are super helpful, particularly Ian. They react quickly and efficiently to any requests and also demnstrate a degree of flexibility understanding that things can effect the hirer too.

Highly recommend this service.

21 January 2026
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Dave, thank you for your great review. We work hard on our customer service and have a great team, so it's brilliant to hear how much you appreciate that. We look forward to continuing to work with you on your future jobs!

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