HighDrive by Height for Hire Reviews 427

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the helpful, polite staff, frequently highlighting their efficiency and positive attitude. The user experience is often described as seamless and straightforward, from initial inquiries to the easy pickup and drop-off processes. Many consumers also commend the excellent condition and performance of the equipment, finding it perfect for their needs. However, some customers also noted occasional issues, such as machines breaking down or being delivered with minor damage. A few people mentioned communication challenges, including difficulties with virtual collection links or slow responses from customer service. Additionally, a small number of reviewers expressed dissatisfaction with the handling of breakdowns, reporting long wait times for replacements or unhelpful call center interactions.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the quick, efficient, and seamless... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and straightforward... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the excellent condition and... See more

Based on these reviews

Rated 5 out of 5 stars

Initial experience from Emma G, Gary at Aberdeen was first class. Pick-up from local Tesco went OK apart from network glitches and soon on our way. Machine was excellent and performed well once on... See more

Company replied

Rated 5 out of 5 stars

We recently needed a 20-meter MEWP for motorway lighting work in Leeds and chose Height for Hire. The experience was exceptional! Stephanie Carter, the Sales Manager, was absolutely brilliant througho... See more

Company replied

Rated 5 out of 5 stars

First time using Height for Hire & what a great experience. Emma G answered the phone and was super helpful and polite. Pickup was super easy and the machine we hired was fantastic. If other compa... See more

Company replied

Rated 5 out of 5 stars

we found Height for hire on the internet and i cannot believe how simple and easy the process was ... Emma G was an absolute pleasure to deal with and give us all the info we needed to make this whol... See more

Company replied


Company details

  1. #6 of 15 best companies in Plant and Machinery Hire

About HighDrive by Height for Hire

Written by the company

HighDrive by Height for Hire: Reaching Everywhere!

20m HighDrive cherrypickers are available to hire at over 300 locations across the UK, Scotland, England, Wales and Northern Ireland.

HighDrive by Height for Hire provides a local Click and Pick Up service for 20m truck-mounted cherrypickers so anyone, anywhere can work smarter and safer at height.

With a 20m HighDrive you have more control over your working day and can save on transport costs and labour. You can get more jobs done on the one hire and travel easily between different locations. This allows you to cover a larger geographical area and grow your business.

Our vehicles are used across many sectors, including Pest Control, and often used on jobs such as pigeon spiking, gull nursery clearance, installing netting, and other pest problems that occur at height.

We offer the following services:
• Safe working at height truck-mounted cherrypickers from 20m to 90m across all of the UK
• A click and pick up service for 20m HighDrives. These truck-mounted cherrypickers can be driven on a standard car licence and picked up from more than 300 locations across the UK.
• More locations across the UK coming on stream in the next few months
• For more extreme heights, we have Truck-mounted cherry pickers up to 90m which come as an operated service. Available all across the UK
• A dedicated Technical Support team, so we are with you every step of your hire.

Height for Hire is a family-owned access rental company with over 300 locations across four countries, started over 45 years ago and now into its second generation of leadership.

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

427 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Good help when needed found website a…

Good help when needed found website a bit slow but customer care was great

11 August 2025
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi, thank you for leaving a review. We are delighted to hear that you had a good experience with HighDrive. Thank you for your feedback on the website, we are in the process of updating our online booking process to make it easier and faster. We look forward to working with you again soon!

Rated 5 out of 5 stars

Great bit of kit

I needed a van mounted lift for a job to paint gable ends of a property and came across Height For Hire. I talked to Emma G who managed the whole booking. Very smooth process for collection and returning the vehicle.
I had the Multitel HX200 and it was great. Very versatile piece of kit. I had a few user issue problems on the day, but a quick call sorted it out in minutes.
Will certainly use Height For Hire in the future.
Very happy to recommend and many thanks to Emma G.

11 August 2025
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi, thank you for your review. We are delighted to hear that you had such a great experience with HighDrive and will pass your kind words onto Emma. We look forward to working with you again soon!

Rated 5 out of 5 stars

Great experience hiring the Mobile Elevating Work Platform!

Great handover from Andy who explained all we needed to know. I like the smart phone collection and drop off system.

3 August 2025
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Reply from HighDrive by Height for Hire

Hi Matt, thanks for the great review. We are delighted to hear that you had such a great experience with HighDrive. We look forward to working with you again soon!

Rated 5 out of 5 stars

Great cherry picker

The great help from start to finish from Emma was outstanding and it was more like dealing with a friend than a name, the cherry picker we hired was of a great standard I would certainly recommend this online company thank you all

8 August 2025
Unprompted review
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Reply from HighDrive by Height for Hire

Hi Bernard, thank you for leaving such a great review. We are delighted you had such a good experience with HighDrive, and we look forward to working with you again soon.

Rated 5 out of 5 stars

Great service cherry picker was perfect…

Great service cherry picker was perfect for the job I had to do
Only thing that was wrong was email that got sent to me for handover and pick up of truck was poop nightmare to open on your phone and read it’s ok when open on laptop or computer but when your in a car park and need it on your phone it was poop

8 August 2025
Unprompted review
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Reply from HighDrive by Height for Hire

Hi, thank you for leaving such a great review. We appreciate the feedback on the booking process. We look forward to working with you again soon.

Rated 4 out of 5 stars

Great product just expensive

Great service and met by someone who explained all of the controls and what to do and what not to do. The only drawback is it is rather pricey.

30 July 2025
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Reply from HighDrive by Height for Hire

Hi, thank you for leaving a great review we are glad you enjoyed your experience with HighDrive. We look forward to working with you again soon.

Rated 5 out of 5 stars

Very easy pick up and drop off.

Very easy pick up and drop off.
Staff from booking through to handover return very helpful.
Great machine ….planning another rental in a few weeks.
Can’t say better than that

25 July 2025
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi John, thank you for leaving such a positive review of HighDrive and we look forward to working with you again soon!

Rated 5 out of 5 stars

Telephone support and help

Telephone support and help . Excellent staff and communication.

30 July 2025
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Ronald, thank you for leaving a review. We are delighted that you had a good experience with HighDrive and look forward to working with you again soon.

Rated 5 out of 5 stars

EASY HEIGHT FOR HIRE PICK UP AND DROP OFF

Needed to reach gutters on commercial building 5M plus height, saw this machine parked up in B&Q Height for Hire so hired it for the weekend Friday to Monday which meant it was quiet as not work day. Pick up was easy shown how to use the machine, only issue for me no fuel and rear was damaged, so I reported this immediately via email with photos to cover myself. Ian in customer service was great would definitely hire again when needed. Mine was 74 plate almost new machine so was pleasure to use no issues.

31 July 2025
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Richard, thank you for taking the time to leave a review. We are delighted that you had such a good experience with HighDrive and look forward to working with you again soon.

Rated 5 out of 5 stars

Good Quality kit

Good Quality kit
Helpful handover of equipment.
Clarity of instruction on use.
Quality and useability of equipment

22 July 2025
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Reply from HighDrive by Height for Hire

Hi Terry, thanks for your review. We are delighted to hear that you enjoyed your experience using HighDrive, and we look forward to working with you again soon.

Rated 5 out of 5 stars

First impressions

Very impressed with customer service and clarity.
Pick up and drop off is so easy and convenient
Looking to make Height for Hire our go to first choice access provider

21 July 2025
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Shaun, thank you for leaving such a positive review of HighDrive. We look forward to working with you again soon!

Rated 5 out of 5 stars

All questions answered by Emma G

All questions answered by Emma G. Nice and easy pick up and return.

18 July 2025
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Thanks for your review. We look forward to working with you again soon!

Rated 5 out of 5 stars

Property Maintenance

What a great piece of equipment. Fulfilled all my requirements to carry out high level maintenance on 110 year old property. Pick up and drop off very easy, and staff informative and helpful. Would definitely use again!!

25 July 2025
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi David, we are delighted to hear that you had such a great experience with HighDrive. Thank you for the review and we look forward to working with you again soon!

Rated 4 out of 5 stars

Very convenient,

Very convenient,

17 July 2025
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Trevor, thanks for leaving a review. We are glad you found HighDrive convenient, and we hope to help you with your next job!

Rated 5 out of 5 stars

Ease of booking

Ease of booking
Professional demonstration
Well maintained machine

21 July 2025
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Graham, thank you for the great feedback. We look forward to working with you again soon!

Rated 5 out of 5 stars

Assistance

Dave on the handover was very helpful particularly for first time user. Back up from the office was first rate. My issue was with the outreach causing the machine to cut out. Even after engineers reset, maybe the trip tolerance is too fine? I abandoned the project on the second day with this problem.

17 July 2025
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi James, we are pleased the handover was a success, we will pass on the feedback to Dave. The outreach limitation system is the same unless the vehicle is narrow jacked. One of our team will be in touch to see if we can help you complete your project. Thanks for the feedback.

Rated 5 out of 5 stars

Seemless hire

Seemless hire, easy to navigate some older folk may struggle with collection and drop off just take a Grandson haha.

7 July 2025
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi, thank you for your review. We are delighted to hear that you found HighDrive easy to hire and we look forward to working with you again soon!

Rated 5 out of 5 stars

Very easy to book and collection /…

Very easy to book and collection / handover by Connor was excellent very informative fully aware of the vehicle and instructions precise and concise

4 July 2025
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Chris, thanks for the great feedback. We will pass on your feedback to Connor. We hope to work with you again soon!

Rated 5 out of 5 stars

Great service and a great tool

The convenience of being able to collect and return the lift locally was a great benefit.
Although I didn't need it, the ability to leave your own vehicle in place of the lift, for the period of the hire could also be a very helpful.

The lift is very easy to use and very capable.
The truck is simple to drive.

The whole service is easy.

4 July 2025
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Thank you for sharing your experience of High Drive, its great to hear that everything was a success. We look forward to working with you again soon!

Rated 5 out of 5 stars

Height for hire first timer…

As a first time hirer the whole experience was great. Booked online, contacted prior to collection, full demo and away.
The machine was superb. I did contact tech support who were super helpful, I had a slew restriction but me fault as one of the legs wasn’t fully extended.
Drop off was equally simply - open the original link, take pics and that’s it, simple!
Thanks Height for Hire team.

7 July 2025
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Graham, thank you for leaving such a great review. We are delighted to hear you enjoyed using the HighDrive and we look forward to working with you again soon!

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