Highfield Plumbing and Heating Reviews 

254
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the extremely polite, friendly, and highly knowledgeable staff members who consistently arrive right on time and complete various maintenance and repair jobs very efficiently. Many people note that the team always provides clear communication, transparent pricing, and helpful professional advice throughout the entire project process. Consumers truly appreciate the exceptional workmanship quality, cleanliness, and very reasonable rates offered for all plumbing and heating solutions. Reviewers also highlight the fantastic customer service, overall reliability, and smooth appointment booking experience handled wonderfully by the supportive office personnel.

What people talk about most

Service

Users describe positive interactions with service, highlighting that engineers arrived on time, were very... See more

Staff

Reviewers mention positive feedback about staff, noting that consumers experience exceptional satisfaction... See more

Price

People report positive experiences with price, highlighting highly competitive pricing, fair rates, and... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the immaculate... See more

Customer service

Customers consistently note positive experiences with customer service, praising friendly phone support,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Felix arrived on time. Was able to diagnose the problem with our toilet within 5 minutes. The original installers had been back three times and were unable to fix the problem. He was professional and... See more

Rated 5 out of 5 stars

We had a carbon monoxide sensor alert. Sarah hit the engineer on to it straight away, appointment was set for 2pm and Felix turned up at 2pm. He was a vet polite and knowledgeable young man, did all... See more

Rated 5 out of 5 stars

Only the second time I have used Highfield. After the first boiler service decided to give them another go as impressed with service. Happy to say that their standards and workmanship is still first... See more

Rated 5 out of 5 stars

I was kept informed by text as to the time that the engineer would arrive. Martin, the gas engineer, was very polite and carried out the service of my gas boiler quickly and efficiently. He suggested... See more


Company details

  1. Central Heating Service
  2. also in
  3. Boiler supplier
  4. Gas engineer
  5. Heating service
  6. Plumber

Written by the company

Highfield Plumbing and Heating, a Gas Safe registered company, specialist in heating system installations and repairs. We pride ourselves on expert solutions, and outstanding customer satisfaction.


Contact info

4.9

Excellent

TrustScore 5 out of 5

254 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(254)

82 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Boiler service

Kieron and his apprentice came and did our annual boiler service. I found them very knowledgeable and efficient, answering all my questions lol. Highfield Plumbing installed my boiler and a whole new heating system in 2021, and have been back every year to service.

7 November 2024
Unprompted review
Rated 5 out of 5 stars

Highfield provide good communication…

Highfield provide good communication and they found time for a visit within a couple of days. Their engineer Martin turned up on time within the allocated slot and got my heating back in working order again within the hour. Cannot fault the service. I had a positive experience with Highfield plumbing.

6 November 2024
Unprompted review
Rated 5 out of 5 stars

Great price, great experience

Highfield gave me the cheapest quote. They were very flexible with their booking and arrived on time with good prior communication. They did a fantastic job and I was very happy with the experience overall. I’ll be using them in the future and would recommend them.

23 October 2024
Unprompted review
Rated 5 out of 5 stars

Top service

Top service, our guy was on time, polite and took care of the issue in no time. His help was massively appreciated

26 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Starting with Sarah who organised everything and finishing with Martin and his colleague doing an amazing job.

24 October 2024
Unprompted review
Rated 5 out of 5 stars

Prompt and Professional

Reliable service. We have an LPG boiler and Craig is always prompt and professional. We subscribed to the Ultimate Heating Care Plan which gives us peace of mind if the boiler was to break down. We are a business and would have no hesitation in recommending Highfield Plumbing and Heating for a great service at very fair prices.

17 October 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant in an emergency

Craig came out in an emergency on a Saturday afternoon to fix the boiler after another company had damaged it doing a terrible service.
Fixed it in no time and got everything back up and running better than ever.

12 October 2024
Unprompted review
Rated 5 out of 5 stars

Great service.

Very fast. Friendly service. Cleared up afterwards and no mess left.

Would use again.

20 August 2024
Unprompted review
Rated 4 out of 5 stars

Kieran & Martin fitted a large towel…

Kieran & Martin fitted a large towel rail for us and drilled through the internal garage wall to connect to the boiler. All very neat and just how we wanted it, despite the fact that the garage wall was even wider than they had expected. Very pleased. Mike Rose

26 July 2024
Unprompted review
Rated 1 out of 5 stars

Well and truly turned over.

Got back from holiday, we had no water.
Called out plumber via Best Technicians, was told call out fee would be £49.
Plumber turned up, investigated for 20mins, couldn't find the problem so left again. Bill....£226.80.
I eventually found the problem was a stop cock under the sink had been turned off by the house sitter who hadn't told us. I'm not a skilled or experienced plumber but managed to find and open a stop cock.
Please exercise caution, don't get ripped off like we did.

25 July 2024
Unprompted review
Highfield Plumbing and Heating logo

Reply from Highfield Plumbing and Heating

Dear Mr shepherd,

Thank you for sharing your experience. I’m sorry to hear about the inconvenience you faced upon returning from your holiday. I appreciate the opportunity to provide some clarification.

When I arrived at your property, you informed me that the exposed stop tap was the only one you ever turn off. Respecting your information, I did not search for additional stop taps as it would have been disrespectful to disregard your assurance. I carried out the necessary investigation based on this understanding, but found the stop tap to be functional, which left us uncertain about the issue.

As an emergency call-out service provider, the company I worked with on this odd occasion has a fixed call-out fee for attendance, regardless of the issue's resolution. Unfortunately, I have no control over these charges. I did communicate with the company to see if any waiver could be arranged, but they advised they would handle it directly with you.

Additionally, had you commissioned my company directly, we would not have charged anything in the instance no resolution was sought, as I explained to your partner.

I understand your frustration with the unexpected cost and I’m sorry for any confusion and inconvenience caused. If there are any further questions or if there's anything I can do to assist you, please feel free to reach out.

Best regards,
Craig

Rated 5 out of 5 stars

Fantastic company

Did a fantastic job rang them Tuesday for a quote they came Wednesday and did the work quickly and efficiently I’m extremely happy with the results would 100% recommend

18 July 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Brilliant company. Rang them at 12:20 with an issue, by 2:30 one of the engineers had come, diagnosed the problem, picked up a new part and fitted it.
The issue still persisted the next day, and an engineer was sent out that morning to fix it for us.
Very efficient company, great customer service and cheap prices. Would use again if any more issues arise, thank you!

2 July 2024
Unprompted review
Rated 5 out of 5 stars

Skilled and Conscientious

More than happy with the work carried out, no complaints at all and will have them back to do some more work for me later in the year.

20 June 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look