Highfield Plumbing and Heating Reviews 

254
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the extremely polite, friendly, and highly knowledgeable staff members who consistently arrive right on time and complete various maintenance and repair jobs very efficiently. Many people note that the team always provides clear communication, transparent pricing, and helpful professional advice throughout the entire project process. Consumers truly appreciate the exceptional workmanship quality, cleanliness, and very reasonable rates offered for all plumbing and heating solutions. Reviewers also highlight the fantastic customer service, overall reliability, and smooth appointment booking experience handled wonderfully by the supportive office personnel.

What people talk about most

Service

Users describe positive interactions with service, highlighting that engineers arrived on time, were very... See more

Staff

Reviewers mention positive feedback about staff, noting that consumers experience exceptional satisfaction... See more

Price

People report positive experiences with price, highlighting highly competitive pricing, fair rates, and... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the immaculate... See more

Customer service

Customers consistently note positive experiences with customer service, praising friendly phone support,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Felix arrived on time. Was able to diagnose the problem with our toilet within 5 minutes. The original installers had been back three times and were unable to fix the problem. He was professional and... See more

Rated 5 out of 5 stars

We had a carbon monoxide sensor alert. Sarah hit the engineer on to it straight away, appointment was set for 2pm and Felix turned up at 2pm. He was a vet polite and knowledgeable young man, did all... See more

Rated 5 out of 5 stars

Only the second time I have used Highfield. After the first boiler service decided to give them another go as impressed with service. Happy to say that their standards and workmanship is still first... See more

Rated 5 out of 5 stars

I was kept informed by text as to the time that the engineer would arrive. Martin, the gas engineer, was very polite and carried out the service of my gas boiler quickly and efficiently. He suggested... See more


Company details

  1. Central Heating Service
  2. also in
  3. Boiler supplier
  4. Gas engineer
  5. Heating service
  6. Plumber

Written by the company

Highfield Plumbing and Heating, a Gas Safe registered company, specialist in heating system installations and repairs. We pride ourselves on expert solutions, and outstanding customer satisfaction.


Contact info

4.9

Excellent

TrustScore 5 out of 5

254 reviews

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No recent history of asking for reviews

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4.9

All reviews

(254)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Whilst i may be a terrible customer at…

Whilst i may be a terrible customer at times this company has been very patient toward me - the service of this company is amazing and professional - they have had to order part and informed me of date to fix - very happy with server 10/10

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Well Recommended

Initial contact with Sarah was really good and we were able to get an appointment that suited our needs. On the day of the work itself, Felix arrived within the stated time slot and wasted no time in getting to work on the problem, although we'd identified an issue over the phone, he was able to think on his feet when it turned out to be something else. He was thorough in his work and polite throughout, would recommend for any jobs you may have.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Tidying up old disused gas pipes.

Felix came to do the job. He arrived promptly with an excellent set of tools. Was pleasant and polite and did a great and very professional job.
I am very impressed with this company. Pricing was fair and everything carried out as promised.I would hire this company again given the success I had with them this first time.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Quality Service

I rang Highfield who had a slot just 2 days later to exchange a leaking shower. Felix duly arrived, was very pleasant from the offset and did an excellent job and cleaning after. Everything was perfect. Felix is a credit to Highfield, good at his job, very pleasant and polite throughout.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Leaking central heating pipe

We recently had a leak from one of our radiator pipes under the upstairs floorboards, which caused water to run down the kitchen wall. It also meant we were constantly having to top up the pressure in our new boiler. Martin from Highfield Plumbing and Heating came out and, within just half an hour, had the issue identified and fixed. Since then, the boiler has been running perfectly with no further problems. We’ve had great service from Highfield ever since they originally installed our boiler. They’ve always been reliable, professional, and helpful—and they reassured us that if we have any more issues, we shouldn't hesitate to get in touch. It’s great to have a local company you can trust. Highly recommended.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Felix understood straight away what the…

Felix understood straight away what the problem was regarding our shower and has done his best to fix it. He has done a great job and left it clean afterwards. I would recommend this family firm to anyone who is searching for an excellent service and one that you can trust and rely on Thanks again.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Second time used this

Second time used this, excellent service, prompt, polite and professional, the 3 ps , engineer very cordial and polite, would definitely recommend 🇬🇧🇬🇧🇬🇧

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Very positive from the start

Very positive from the start, called up to compare with other local plumbers, allowed us to send in photos to get a rough estimate rather than being told no we dont do quotes which is what I mostly got that day, despite them being busy managed to get us booked in and reasonably quickly at that, came out within the week and everything we need sorted, and one hiccup quickly sorted at our convenience, Martin who came out kept us constantly up to date with bits he was sorting and solutions had come up with to any issues, very positive experience throughout and will be using again when needed.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

I had a very positive experience with Highfield Plumbing and Heating company. I needed a boiler check as soon as possible and they were able to book me in very quickly. Martin arrived on time, was very professional and efficient through the entire process. Everything was explained clearly and the whole process was smooth from start to finish. I would highly recommend Highfield to anyone looking for reliable plumbing service!!

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service from the start.........

We needed a company to look after and service a boiler at our parents as we are not close by. Highfield Plumbing have been exceptional, giving clear and precise communication from the outset and providing us with regular updates and communication. Sarah was very understanding of our circumstances and coordinated everything perfectly. Everything is now working fine and the issues resolved. I would definitely recommend

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Martin from Highfield Plumbing &…

Martin from Highfield Plumbing & Heating came round to carry out a service on my central heating boiler. Martin was very polite and highly experienced on the system and job that he had to do, and he had everything completed in about ninety minutes. I can highly recommend Highfield Plumbing and Heating for anyone looking for a first class service.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish!
We recently signed up for a boiler plan with Highfield and they were quick and efficient.
Our engineer Martin was fantastic, very polite and serviced the boiler, all finished and provided our certificate all before 9am! Amazing company

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Professional Job

Martin from Highfields arrived on time. He was curtious and did a very professional job. No mess and explained all that he was doing . Very pleased with result and would use again and would recommend to anyone. Thanks aguain

22 August 2025
Unprompted review

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