Highgrove Gardens & Shop Reviews 

12,746
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,503 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality and delightful designs, noting that purchases always arrive securely wrapped, incredibly fast, and precisely as described. Consumers also appreciate the remarkably user-friendly website navigation along with the wonderfully helpful staff members encountered during their wonderful visits. Some reviewers were not happy with international delivery, specifically mentioning expensive shipping costs and unexpected customs tariffs required upon arrival. A few other people also felt that carrier problems led to frustrating delivery delays or missing packages when ordering from overseas locations.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the superior quality, beautiful... See more

Quality

Consumers find quality to be exceptional, expressing deep appreciation for the superior craftsmanship and... See more

Delivery service

People report positive experiences with delivery service, highlighting exceptionally fast shipping times and... See more

Order

Customers consistently note positive experiences with order processes, highlighting easy website navigation,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional staff, prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a wonderful visit to Highgrove Gardens - found the tour quide to be excellent and the small group size appreciated. Every room in the garden had its own story to tell. Particularly liked the wildf... See more

Rated 5 out of 5 stars

A wonderful afternoon on (thankfully!) a sunny summer afternoon. We had driven past the entrance to Highgrove a number of times when travelling between Westonbirt Arboretum and Tetbury but it was som... See more

Rated 5 out of 5 stars

Very impressive with the quality of the products as in the way every last detail has been done. Easy to order, prompt delivery, packed in a really good way and every product elaborated with care from... See more

Rated 5 out of 5 stars

The Highgrove Shop in Tetbury was a delight to peruse. The array of products was immense plus the staff were friendly, knowledgeable and helpful. We bought some Wine and I think my wife bought other i... See more



Company details

  1. #19 of 36 best companies in Cultural tours provider
  2. #19 of 39 best companies in Off Licence
  3. #26 of 75 best companies in Wine shop

Written by the company

Highgrove Gardens. Over 30 years in the making, the organic gardens at Highgrove are some of the most creatively inspiring and innovative in the United Kingdom. Their Majesties, King Charles III and The Queen Consort open the gardens to visitors on selected dates between March and October each year. Highgrove Retail. The team at Highgrove work with skilled craftspeople to create unique products for the home and garden. All profits from selling Highgrove products are paid to The Kings’s Foundation. The King’s Foundation provides holistic solutions to challenges facing the world today. The Foundation champions a sustainable approach to how we live our lives and build our communities. It runs a diverse programme of education and training for all ages and backgrounds, and it regenerates and cares for places where communities thrive, and that visitors enjoy please visit www.kings-foundation.org The Highgrove Shop and online sell exclusive branded gifts for the home and garden that often reflect the personal interests of HM King Charles III. The products are inspired by the beautiful gardens at Highgrove, and all meet rigorous buying criteria; they must have: genuine provenance is of original design or formulation and is sourced responsibly with regard to environmental issues.


Contact info

4.8

Excellent

TrustScore 5 out of 5

13k reviews

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4.8

All reviews

(12,746)

1,516 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smells great !!

Prompt service, the products arrived really quickly.Well presented packaging, and I was very impressed withe the size of the soap bars, much bigger than expected. I purchased jasmine and Lilly of the valley and the bathroom smells great.!!

26 August 2026
Rated 5 out of 5 stars

Great quality and practical products

The purchase online was easy. The delivery promptly. The item I bought I love the quality and style. I’m very pleased and I hope to still able to ad more and different products looking with such care well done and organised taking care for the environment and what it is on it. Thanks.

25 August 2026
Rated 5 out of 5 stars

Perfectly satisfied

I ordered two glass tumblers from Highgrove. They arrived within days (I wonder if they were already here in the US with a third-party distributor?) They were securely packed, and arrived in perfect condition. I am very satisfied with the product.

25 August 2026
Rated 5 out of 5 stars

Good service all round

My order of a fragile small raku hare ornament arrived promptly and in one piece, thankfully. It was much appreciated by my wife for whom it was a gift.
Very satisfied with the service received.

24 August 2026

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