My address was not showing as available, although I knew others in my street used Highland Broadband. First line (John) put me through to Sam, who could not have been more helpful. She went the extr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Superb service on day of installation after a long wait to get set up. Richard and Kenroy arrived 2 hours early and were polite, friendly, efficient and kept everything clean. All up and running in ab... See more
Company replied
Ritchie, Jordon, Chris and Jon were all very helpful and obliging. Installation was smooth and fast with no issues and everything was clearly explained. They also made sure we knew to get in touch if... See more
Company replied
What a brilliant experience today. Two friendly and very helpful gentlemen. Installation went smoothly. Explained everything well. Set up devices for me. Connected straight away with super fast speed... See more
Company replied
Company details
- #13 of 46 best companies in Internet provider
- #22 of 59 best companies in Internet Service Provider
- #17 of 49 best companies in Phone and internet services
- #39 of 96 best companies in Telecommunications service provider
About Highland Broadband
Written by the company
At Highland Broadband, we believe that connectivity is at the heart of local communities. That’s why, since 2015, we’ve focused on closing the digital divide by rolling out industry-leading gigabit-capable fibre broadband to towns and villages who were otherwise being left behind by other providers. We know that access to ultrafast, reliable broadband is life-changing to so many people – you shouldn’t have to choose between high-quality connectivity or living in the location that you want. Ultrafast broadband gives entire families the freedom to work and play at home, regardless of where home is.
Contact info
Suite 2, Ground Floor Orchard Brae House, 30 Queensferry Road, EH4 2HS, Edinburgh, United Kingdom
- 0330 236 9900
- highlandbroadband.com
4.7
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Job
Ali and Stuart arrived very early which really suited as i was going to Glasgow in the afternoon. Lads did a great job, explaining everything as they were going. No mess at all, fibre was installed very quickly with us having the choice of where we wanted the router situated. Ali and Stuart were very polite, highly recommended.
4 February 2026
Unprompted review
Reply from Highland Broadband
Hi,
Thank you for this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
If you haven’t already, you can also sign up to our referral programme and receive £50 for each referral, visit www.highlandbroadband.com/refer and start earning rewards now.
Best wishes,
Highland Broadband
Once again my phone line is gone down…
Once again my phone line is gone down and when you speak to the customer service they couldn’t fix it but after phoning back and speaking to someone else they were able to fix it. Second time in week.
3 February 2026
Unprompted review
Reply from Highland Broadband
Hi Paul,
Thank you for taking the time to submit this review and for bringing this to our attention. We have spoken with our customer care team, who have advised us that they have been in contact with and are working on a resolution for you.
If you do wish to talk further in the meantime, please reach out to our friendly team on 0330 236 9900.
Best wishes,
Highland Broadband
Darren and Richie done a fantastic job…
Darren and Richie done a fantastic job of setting up the WiFi for the house, no complaints at all
30 January 2026
Unprompted review
Reply from Highland Broadband
Hello Ian,
Thank you for taking the time to submit this excellent review. We are pleased to hear the installation went smoothly and you received such accommodating customer service. We will pass this review along to the team.
Best wishes, Highland Broadband
Its only the first day since install…
Its only the first day since install but the speeds are amazing, the install was completed by Darrin and Rich, they were fantastic, helpful, neat, tidy and knowledgeable about the new service.
I couldn't have asked for a nicer couple of gents to do the work.
29 January 2026
Unprompted review
Reply from Highland Broadband
Hi Serena,
Thank you for taking the time to submit this great review. We’re thrilled to hear your installation went smoothly and you’re enjoying your new broadband speeds.
Best wishes,
Highland Broadband
Richie and Darren awesome dudes
Richie and Darren awesome dudes, great service.
30 January 2026
Unprompted review
Reply from Highland Broadband
Hello Stuart,
Thank you for taking the time to submit this fantastic review. We are very pleased to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
Best wishes,
Highland Broadband.
Michael and Stephen were both very…
Michael and Stephen were both very professional and tidy while connecting our broadband. They were very helpful and explained all very well. Thank you
30 January 2026
Unprompted review
Reply from Highland Broadband
Hi Emma,
Thank you for taking the time to submit this fantastic review. We are very pleased to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
Best wishes,
Highland Broadband.
Great service
Great service, guys were professional throughout, explained everything clearly and set about their work effectively and efficiently. Mike and Stephen are credit to your company and would highly recommend them for an install any day.
28 January 2026
Unprompted review
Reply from Highland Broadband
Hi Brian,
Thank you for this fantastic review. We are delighted to hear the team was so helpful during your installation, and we will pass this review along to the team.
Best Wishes,
Highland Broadband
Just had our full fibre broadband…
Just had our full fibre broadband fitted by Darren and Ritchie and the service was very good .explained everything really well and took the time to make sure everything was working properly. Would highly recommend them
27 January 2026
Unprompted review
Reply from Highland Broadband
Hi Julie,
Thank you for this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
Best wishes,
Highland Broadband
Highly recommend!
Your engineers Michael & Stephen arrived on time! Such a great team! We're very pleased with our installation, amazing clean & tidy job, you wouldn't know they'd been here. Everything was explained & working great. Thankyou. Also grateful thanks to the office team who sorted everything efficiently from when I first called. Some of your large competitors could learn a lot from you.
27 January 2026
Unprompted review
Reply from Highland Broadband
Hi Edward,
Thank you for taking the time to write this fantastic review. We are delighted to hear that you received such helpful customer care and we will pass this review along to the team.
Best wishes,
Highland Broadband
Richie and Darren came to fit the…
Richie and Darren came to fit the broadband, both were very professional and explained how to use the broadband etc. thank you both
27 January 2026
Unprompted review
Reply from Highland Broadband
Hi Melissa,
Thank you for taking the time to submit this great review. We’re thrilled to hear your installation went smoothly and that you received such helpful customer service.
Best wishes,
Highland Broadband
Michael and Stephen are very…
Michael and Stephen are very professional and helpful, installation took just over 1h, broadband is up and running, very pleased, cheers
27 January 2026
Unprompted review
Reply from Highland Broadband
Hi Matt,
Thank you for taking the time to submit this excellent review. We are so pleased to hear that you received such accommodating customer service and we will pass this review along to the team.
Best wishes,
Highland Broadband
Michael and Steven excellent performance
Michael and Steven excellent performance
27 January 2026
Unprompted review
Reply from Highland Broadband
Hi Christine,
Thank you for taking the time to submit this great review. We’re thrilled to hear your installation went smoothly and that you received such helpful customer service.
Best wishes,
Highland Broadband
Highland Broadband Installation
Darren and Richie came in, got it all installed and was up and running in 2 hours. Was a few issues with the mesh router but the guys have been phenomenal and patient with the installation. These guys knew what they were doing and have no complaints.
26 January 2026
Unprompted review
Reply from Highland Broadband
Hi Kevin,
Thank you for taking the time to submit this excellent review. We are so pleased to hear the installation went well and you received such accommodating customer service.
Best wishes,
Highland Broadband.
All good
Ritchie and Darren fast workers..helpful and left the place tidy.
Ben Fraser was also helpful in getting sorted.
23 January 2026
Unprompted review
Reply from Highland Broadband
Hello Ewan,
Thank you for taking the time to submit this lovely review. We are so pleased to hear that you received such accommodating customer service and we will pass this review along to the team.
Best wishes, Highland Broadband
Michael and Stephen were friendly and helpful friendly very…
Michael and Stephen were friendly very helpful and helped to connect my equipment eg phone laptop and tablet. They are tidy workers, put everything back where they found it.
Thank you 😀
23 January 2026
Unprompted review
Reply from Highland Broadband
Hello Katherine,
Thank you for taking the time to submit this excellent review. We are pleased to hear the installation went smoothly and you received such accommodating customer service. We will pass this review along to the team.
Best wishes, Highland Broadband
Excellent customer service
Excellent customer service, quick response and no issues
30 December 2025
Unprompted review
Reply from Highland Broadband
Hello Maxine,
Thank you for taking the time to submit this lovely review. We are so pleased to hear that you received such accommodating customer service and we will pass this review along to the team.
Best wishes, Highland Broadband
I recommend Highland Brodband…
It was a very good choice to join Highland Brodband, great signal and great costumer service. I am very happy with this condition.
22 January 2026
Unprompted review
Reply from Highland Broadband
Hello Daniel,
Thank you for taking the time to submit this lovely review. We are so pleased to hear that you received such accommodating customer service and you are enjoying your new broadband. We will pass this review along to the team.
Best wishes, Highland Broadband
Couldna fault Ritchie and Colin
Couldna fault Ritchie and Colin, top work 10/10
22 January 2026
Unprompted review
Reply from Highland Broadband
Hello Gavin,
Thank you for taking the time to submit this lovely review. We are so pleased to hear that you received such accommodating customer service and we will pass this review along to the team.
Best wishes, Highland Broadband
Michael & Stephen we're very…professional and mindful of our home can't fault them.
Michael & Stephen we're very professional and mindful of our home couldn't fault them.
22 January 2026
Unprompted review
Reply from Highland Broadband
Hello Mary,
Thank you for taking the time to submit this excellent review. We are so pleased to hear that you received such accommodating customer service and we will pass this review along to the team.
Best wishes, Highland Broadband
We had Darren to fit in our INERNET and…
We had Darren to fit in our INERNET and it was Amazing went through everything with me made it so easy to use the app and just made everything prefect
21 January 2026
Unprompted review
Reply from Highland Broadband
Hello Romana,
Thank you for taking the time to submit this lovely review. We are pleased to hear the installation went smoothly and you received such accommodating customer service. We will pass this review along to the team.
Best wishes, Highland Broadband
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