Hostelling International Reviews 1,137

TrustScore 4 out of 5

3.8

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Rated 3 out of 5 stars

Booked a 3 night stay and was having a very positive experience- the views of the Golden Gate Bridge and Alcatraz can’t be beat. Even my 4 roommates were nice. The downside was on the last day here... See more

Rated 4 out of 5 stars

Happy to make the EUR 0.60 'Sustainability' donation as requested...but found it rather ironic that Napoli Mergellina Hostel have no waste recycling system operating for their guests! I'd carefully... See more

Rated 5 out of 5 stars

I honestly really love hostelling international. I use it for my solo travels for business and pleasure. It’s easy to book, rooms are clean plus Breakfast available and a great way to make new friends... See more

Rated 5 out of 5 stars

Was pleasantly surprised to find a hostel in Harvard MA while I was looking for places to stay in Google. I stayed in a hostel in North Conway NH several times and found hosteling to be a most pleasan... See more

Company details

  1. Youth Hostel

Written by the company

Hostelling International has been a sustainable youth travel not-for-profit organisation for over 100 years. We are a membership organisation with a mission to make travel accessible to all, especially young people. Our Youth hostels are affordable, inclusive and sustainable. We are a charity aiming to empower youth to discover and love the world in a peaceful, tolerant and respectful way.


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

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Rated 5 out of 5 stars

careful in FEZ

booking just perfect but hostel in FEZ, not that much...

basic and clean BUT if you need a guide, be sure it is an OFFICIAL one; in Fez, the host hired one for us, obviously not checking if this person was official; bad experience !

19 October 2019
Unprompted review
Rated 4 out of 5 stars

Good choice

I like the area. It’s clean and comfortable enough without luxury. People are kind. That’s what I expected

12 October 2019
Unprompted review
Rated 5 out of 5 stars

My last booking in Stockholm (2 and…

My last booking in Stockholm (2 and review)

As I told you I had problems with the shopping cart in the website. Now on my credit card it's stored 50,- € and 25,- € payment in advance. I would be happy if you give me the 50,- € back.

6 October 2019
Unprompted review
Rated 1 out of 5 stars

Felt like a trap.

Felt like a trap.
ONLY at check-in (and in the small print, as pointed out by the staff there and, again, AFTER booking and paying a non-refundable deposit) was I informed that being a “non-member” I would have to pay THIRTY-NINE PERCENT MORE than what I had Been quoted, agreed on, CONFIRMED AND HAD GOTTENon the confirmation email.
Honestly: at best, it’s bad business practice.
At worst: some form of clickbait, deceitful pricing, misrepresentation of price, and a plain and simple lie to get customers reeled in.
Once you’re at check-in....what are you going to do?
Honestly, this is BAD.
Deceitful, and borderline illegal.
Shame on you, HI.

3 October 2019
Unprompted review
Hostelling International logo

Reply from Hostelling International

Hi David, Thank you for taking the time to reply. To allow us to investigate what has happened could you please email info@hihostels.com with the details of your booking so that we can contact the hostel and find out what has caused this issue. Thanks and regards. Hostelling International.

Rated 4 out of 5 stars

Booking made easy

After understanding the room options it was easy to book. German translation is partly funny and should be reviewed by a native German, e.g. me 😉

3 October 2019
Unprompted review
Rated 4 out of 5 stars

When I was young

When I was young, I used soy sauce and rice
I took it with me and used a youth hostel to travel across the United States. It was fresh to help me because I was able to stay cheaply.
I can't figure out how to reserve a youth hostel sometime, and I'm not sure if I stayed at a guest house, but I can book a youth hostel with a certain app, but I can't understand what is going on, Although I couldn't stay at a youth hostel, the site for using a youth hostel, a sister, expanded.
At first it was difficult to enter the overseas corner from my country, and I still feel that.
But now you can try and make reservations many times.

1 October 2019
Unprompted review
Rated 5 out of 5 stars

Fast and easy booking

Fast and easy booking. My experience was excellent. The Hostels on Hostelling International are first rate. That makes it easy to choose a hostel in the city you are visiting. They get great reviews! My booking confirmation came through very quickly.

1 October 2019
Unprompted review
Rated 4 out of 5 stars

There were times that a stay in a Youth…

There were times that a stay in a Youth Hostel included the breakfast.
I think this is no longer the case, or not always.
Breakfast was not included when I recently stayed in a Youth Hostel in Utrecht (Netherlands). I hink it is the same in St Päncra London where I booked yesterday.
I am not unsatisfied about this, but I would prefer that it is clearly mentioned on the website of the Youth Hostel.
In Utrecht this came to me a a big surprise.
For all the rest: great job you do!
Best regards.
Ivo Janssens

1 October 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic location in old Bautzen

Fantastic location in old Bautzen. Such kind friendly service in a quiet family/youth hostel. I could not speak German but lovely receptionist used Google translate. I booked private room: very clean modern and comfortable. 20 min walk to train station is flat and very easy.
I would stay again.

30 September 2019
Unprompted review
Rated 5 out of 5 stars

Easy to book

When you choose a place to go you get all information about the hostel and the surrounding, including the activities.
Findint if there is some bed free at date is really easy. Well the booking process seems designed for me

29 September 2019
Unprompted review
Rated 5 out of 5 stars

The Madison HI was a perfect stop for…

The Madison HI was a perfect stop for me. Friendly people, comfortable bed/room, everything clean and accessible. I plan to stay there and at other HI locations as often as possible.
Thank you!

26 September 2019
Unprompted review
Rated 4 out of 5 stars

I tried to sign up for HI membership…

I tried to sign up for HI membership ahead of booking, but the on-line system automatically conflated the 2 charges (membership + deposit of about $20) into 1 charge. My reservation was sitting in the "basket". However the summary at the end did not show them as discrete charges, so I could not tell that the deposit had been made.

ALSO--I could not find ANYWHERE what the actual price of a membership is. Honestly, why would you expect people to sign up when they have no idea what the price is???

24 September 2019
Unprompted review

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