Hills of Woodford Toyota Reviews 

2,746
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and attentive during the entire car buying process. Reviewers often note that the overall service is smooth, efficient, and well-organized from initial test drive to final vehicle collection. Consumers also appreciate the clear communication and timely updates provided throughout their appointments. Some reviewers were not happy with the after-sales support, noting frustrating issues with unaddressed vehicle faults and unexpected charges for services. A few other people also felt that customer service fell short regarding poor staff communication and difficulties in resolving mechanical problems.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as extremely efficient, helpful, and always... See more

Service

People report positive experiences with service, noting that staff members are efficient, helpful, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff members for being... See more

Product

Consumers find product to be positive, highlighting efficient purchase processes and great overall vehicle... See more

User experience

Clients share positive opinions on user experience, consistently describing the process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was greeted by a welcoming smile from Claire who attended to my booking. I had updates on the progress of my vehicle and a telephone call when the sensors were fitted. Everything straight forward an... See more

Company replied

Rated 5 out of 5 stars

I have been with Mark Graham from Toyota for well over a decade and the service I received has been nothing but exemplary. Every car I have bought from Toyota has been through Mark and he's been amazi... See more

Company replied

Rated 5 out of 5 stars

Second service at Hills of Woodford and another good experience. Claire took care of everything in a professional and timely manner. The service whilst you wait option works really well and the facil... See more

Company replied

Rated 5 out of 5 stars

The service at Hills of Woodford Toyota is excellent. The salesman, Sufi, helped me find the right car, arranged the insurance and tax, and even taught me how to drive an automatic during the test dri... See more

Company replied


Company details

  1. Toyota dealer

About Hills of Woodford Toyota

Written by the company

Established in 1905, Hills Motor Group is comprised of two dealerships across the South East covering London & Essex. This family run company first started in its Woodford Green, Essex location where the head office is currently based, growing to one of the largest Toyota dealerships in the UK. Throughout the years, Hills Motor Group continued to build, adding Lexus Woodford also based in Woodford Green, Essex. Today, Hills Motor Group still prides itself on being a family run business offering customers first-class service whether it’s through our sales, after-sales or rental teams. Our customer service continues to be second to none and is the reason why we have remained one of the longest running groups in the country. hills of woodford toyota

Contact info

4.8

Excellent

TrustScore 5 out of 5

3k reviews

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No recent history of asking for reviews

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4.8

All reviews

(2,746)

197 reviews in the last 12 months

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Rated 5 out of 5 stars

We bought toyota yaris from Mark Graham…

We bought toyota yaris from Mark Graham from toyota Woodford.

Great sales skills.
Good communication great service.
Keep it going Mark.

30 September 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Maya,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

The salesperson made the experience…

The salesperson made the experience amazing. Sufi made the process easy, efficient and enjoyable. The customer service he showed was exceptional and I would highly recommend this Toyota!

28 September 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Dhon,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Great customer service

Great customer service always at Hills. Check in was smooth and Claire made sure I was well looked after and kept informed of progress. I was offered a drink multiple times and was able to get some work done via the free WiFi whilst waiting. Highly recommended.

5 September 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Kez,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 1 out of 5 stars

I took my car to Hills of Woodford…

I took my car to Hills of Woodford Toyota for an annual service, paid £540 for geometry they recommended, and was told everything was fine. A week later, at the same place, my car failed the MOT.

For such high prices, you expect premium service – instead my car was returned dirty, with fingerprints inside, and staff were unprofessional and unhygienic. No goodwill or compensation was offered.

Think twice before taking your car here.

22 September 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Juliya,

We are sorry to hear of this experience. We are keen to discuss this further with you. Please contact us on servicemanagers@hills.toyota.co.uk stating your registration number and contact details so we can get in touch with you.

Kind Regards,
Hills of Woodford Toyota

Rated 5 out of 5 stars

Excellent service

Excellent service
Claire was very helpful

27 August 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Barzan,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Suspension correction

Claire was very good and the car feels much better after the work given on the suspension.

4 September 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Customer,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Mark Graham was so helpful

Mark Graham was so helpful, without being at all pushy, Delighted with my new Yaris Cross

27 September 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Michael,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Sam was very helpful in sourcing the…

Sam was very helpful in sourcing the mirror cap I needed. Upon collecting it, other staff also helped in fitting it.

17 September 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Terry,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Usman has been very professional and…

Usman has been very professional and helpful with my new purchase.

23 September 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Abas,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

One year old, Toyota AYGO X

The car showroom is spacious and modern. Plenty of room for those awaiting servicing of their car and sales.
I bought a one year-old Toyota AYGO X, which was on sale for a very good price and in very good condition.
Mark Graham was an excellent salesperson. He was very courteous, polite and well informed.

19 September 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Rosy,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

The service from usman has been first…

The service from usman has been first class. Very helpful person and easy to get on with.

31 August 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Fred,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Fantastic customer service

Sufi was great throughout the process of buying the car, he was warm, friendly and sincere and made the process much easier.

10 September 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Sharmila,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 4 out of 5 stars

Claire was very good at explaining what…

Claire was very good at explaining what needed to be done and advising what was necessary. I asked for the battery to be checked as it had let me down earlier.
Unfortunately nobody could fully explain what had gone wrong. Battery tested good and I have had no trouble since.

26 August 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Mrs H,

Thank you for your review.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Thanks to Sufi Sarwar for guiding me…

Thanks to Sufi Sarwar for guiding me through my recent car purchase. He was professional, clear, and helpful throughout. I appreciated the excellent communication and how straightforward the entire process was.

20 August 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Nasra,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 4 out of 5 stars

Good service

Sufi helped me to buy my first car. He explained things well and gave me time to discuss any matters I found of concern. I felt confident I was getting a car.

31 August 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Parveen,

Thank you for your review.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Thank you Sam for a slick little job on…

Thank you Sam for a slick little job on my tyrers, the warning light kept staying on driving me nuts even though I pumped them up to the correct pressure or so I thought. Sam came to the rescue.( while I had a cup of excellent coffee)he put the correct pressure in, warning light went out, all hunky dory now. I'm on my third car from Hill's and always had good service from the team. Five star all the way.

3 September 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear D Gunn,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Great efficient friendly service

Great efficient friendly service from Nathanael!

Thank you for assisting in my new car purchase

30 August 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Jl,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Great Dealer,great cars and great sales and service

We Been purchasing cars here for 10 years now from finance and motobity and the customer service is just excellent !👌🏻 👍🏻
The sales team are really transparent and helpful as I’ve just purchased a new Yaris X.
A big thank you to Leigh sales director,Clayton sales,Jon finance and the service team of Karolina,Brian and Kevin who have been exceptional
Over the years.
Also not forgetting Callum outside lol
Recommend this dealer if you like Toyota cars.
🙏🏻🇬🇧❤️

29 August 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Chris,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Another great experience at Hills

Another great experience at Hills. Excellent service from Claire. Highly recommend

15 August 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Elizabeth,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 2 out of 5 stars

Not worth the price

I got a service and most of the recommended work as well as an MOT done here. Within 3 days of getting it done I got warning lights I'd never had about the engine.

I called up to speak to them about it and was rudely told it wasn't anything they had done to the car (I hadn't suggest that) but I did think as I had paid almost £600 for a service (that included looking at the engine), mot and work I would have expected to not have a light come up immediately.

They did kindly offer to look at it for over £200 though.

I'm a sucker a signed up to their payment plan so I guess I will go there next year but after that I'll be finding somewhere else.

21 July 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Jay,

Thank you for your feedback and we are sorry to hear of this experience. We would be keen to discuss this further with you please contact us on servicemanagers@hills.toyota.co.uk stating your contact details so we can get in touch with you.

Kind Regards,
Hills of Woodford

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