Hills of Woodford Toyota Reviews 

I booked my MOT and service for 17/04. While the overall service was good, I’m still waiting for a price estimate regarding some scratches on my car. Unfortunately, no one has contacted me about this yet.

Customer service and staff is amazing, I was served by Claire and her service was above expectation

Great service by sufi and team hill of woodford toyota.i really liked all

I wanted to take a moment to share my recent experience at Toyota Hills and express my sincere apprehension for the outstanding service I received.During my visit,.l was assisted by Claire Danning, who truly impressed me with their professionalism and attentive approach. From the moment I arrived.Claire went above and beyond to ensure my questions are answered, and that I felt comfortable through out the entire process. Their knowledge and friendly demeanor made a significant difference. It's always a pleasure encountering such dedication and care and it certainly made my visit a memorable one.

All Staff were absolutely amazing. Very tentative, welcoming and very knowledgeable. I love getting my car serviced here !

Drop off - in and out in a few minutes
👏🏾👏🏾👏🏾

Thank you Hills of Woodford Staff 🤩

Full 40k service carried out.
Charged for screen-wash, none added, the next day I had to add 1L of water and the liquid was clear and not blue, this is the colour of the Toyota screen-wash.

The tech said that they tyre tread depth on the fronts were uneven and needed a wheel alignment. Checked with my depth gauge and the depths across the full tyre width were well in excess of their numbers and not as uneven as they suggested.
They had the car the whole day so no real excuses for rushing things and missing items.

I had an excellent experience with my recent full service. Claire from the servicing department was particularly helpful and ensured everything was handled smoothly and professionally. I purchased my CH-R from Hills of Woodford and returned there for servicing about a week ago. The entire team demonstrated a high level of professionalism and expertise throughout. I would highly recommend their services.

Claire was very helpful she did update me about the service while car was there

We had a very positive experience with this car dealership, particularly with Mr. Sufi Sarwar, who assisted us throughout the process.

Mr Sufi Sarwar was professional, genuine, and extremely helpful in ensuring we found and secured the right vehicle.

Overall, I would highly recommend this dealership. Mr. Sufi Sarwar is an outstanding member of their team and a real asset to the business.

Great service !

Was looking for an approved used Toyota car and came across Toyota Hills of Woodford. Was served primarily by Usman. From searching for the car, arranging for test drive, and collection, Usman has been very attentive, patient and helpful. Other staff who work there are also friendly. Thank you for your service. I would highly recommend Toyota Hills of Woodford.

Everything was first class. Sorry for delay didn,t realise your email was in junk folder

Ive just purchased another car from Clayton kettley at Hill of Woodford. I couldn’t recommend him enough . So efficient & friendly . I wouldn’t go anywhere else

Yet again, my car’s annual service was superbly handled from my arrival to collecting the car. Warmly welcomed and kept up to date with progress. Special mention of Claire who expertly coordinated matters from start to finish.

Car in for service. Found drop off and pickup ran very smoothly through Claire, who assisted me.

I am very happy with the service. Claire is welcoming and friendly and explains everything clearly.

The service was professional, with accurate information and courtesy. Claire attended to my needs and responded quickly to my enquiries. She was sympathetic to my requirements and polite.

One of the worst experience i have ever had. I ordered brand new factory order car( Toyota chr Design with pan-roof) waited nearly 2 month. Requested to swap for early delivery but it was denied. I was asked to pay £500 more to swap and i asked to cancell the order and refund they simply refused said £500 deposit is non refundable. I keep the order after 1 week i was offered an swap from silver to gray. They said this time they can swap my order to gray if i compromise on my original colour silver but they never mention it will be without pan-roof. When they said swap from silver to gray just an colour change rest will be same them ok.

They swap my car , waited for handover date was sheduled so i planned sale of my current car and eventually sold it. Later they said the car has been delayed by 5 working days (1 week). I was ok just 1 week without car i will manager but when next week come car was again delayed by 1 more week. I had even told & confirm dealership even before i sell my car that i am planning to sell my car and arranging new insurance quotes. I asked for help loan car or courtesy car because i sold my car to line up smooth handover & car got delayed 2 weeks already and i am out of car. They eventually got my new car after 2 weeks .

I was so excited to drive new car that i waited 2 month but i find out that they had completely changed my car they just mention colour change but they never mention that it will be completely without pan-roof. If i know they swapping my car to without pan-roof in would never agree to swap. I refused to accept the car as its not what i ordered.
No sorry nothing for messed up. They simply ask do you want this car or not i said no i ordered pan-roof but its without. I had few minute discussion. They never ask for solution they just said we can get you pan-roof but you will have to wait untill April. i was shocked what??? 2 month thats the solution.

After few minute i asked one of manager if you compensate me i will take the car. They said ok let me check. Came with offer £200 off the service plan i was serious just £200 for messed up and accepting which i didn't ordered. Then i said ok then do it last £300 i will take the car. They simply refused and said take it or leave it. 😡😡😡 I had to spend around £200 just on uber to be there and back fir their mistake.

Same day evening when i went home and start to check alternative optons. i find out thet they had showroom demo 25 plate same car but in white out for sale. I was what?? they had option why they didn't offer solution. Any way i made enqury again out that replacement car. I explain them i have to encounter huge financial loss and would take 25 plate car if they do fair reduction to the car. Their offer was again£200 off the car 😳😡😡. Serous you selling £36k and 27k car and £200 off for goodwill.

I file and official complain to General manager and area manager but the response was straight forward we had offered you the best deal if you not happy with us you cam simply choose another dealership. I said i will reach toyota gb & so on. His respinse was simple do whatever you want .
what the hell this is how you treat your costomer.

The salesperson Andrew Kirby promised the car would be restored to a 'new' standard (Make Good), specifically guaranteeing a professional sandblasting process. Instead, I received a 'hacked' DIY-level result by poor service manager Leigh Massey with poor workmanship jagged 'dog tooth' edges still visible on the alloys.
They charged for a service they never performed. On top of that, they manipulated my service plan dates just to trigger payments prematurely and have ignored a faulty Nextbase 385 dashcam for over a month. Complete lack of integrity.